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So how do you add value to your automotiveservice shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotiveservice shops. It is the shops responsibility to ensure the vehicle is safe upon return to the client.
The survey was sent to the readers of CARS , this magazines sister publication. Shops are facing customers with many questions about their financial future, ranging from geopolitical factors to increased cost of living to higher new and used vehicle prices. New vehicle prices are expected to rise.
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotiveservice industry. As the technological and customer service landscape evolves, so too do their roles.
“ Career path Kuczynskis interest in cars and vehicle repair started at a young age. Ive always been an automotive enthusiast. Despite his love of being a technician and working under the hood of vehicles, Kuczynski felt a pull towards the business side of the industry. Ive always liked cars.
How economic uncertainty will impact auto service The mechanical automotiveservice market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. As consumer confidence waned, many found it difficult to bear the costs of non-discretionary vehicle maintenance.
Heres how shops can manage the challenges The mechanical automotiveservice market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. The economic climate is having an impact on how Canadians spend money.
The pandemic provided an opportunity for me to return to school and, shortly after, I took a leap and opened my own mobile repair business, focusing on both diesel and automotiveservices. I have not had one unhappy mobile repair customer nor have any vehicle I have installed a security system for been stolen.
Historically, the automotive aftermarket demonstrates an inverse relationship with economic conditions: In prosperous times, new vehicle sales increase, reducing the average vehicle age and lease/finance turnovers, which dampens aftermarket service revenue growth. However, this cycle has been atypical.
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. John Cochrane, Executive Director | Automotive Aftermarket Retailers of Ontario The automotiveservice industry is at a crossroads.
Anyline released the results of a recent survey of automotiveservice technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.
Anyline released the results of a recent survey of automotiveservice technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.
One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. It’s well known that customers who service their vehicles at the dealership are more likely to not only return for future maintenance but also buy their next car from that dealership.
Waukegan Tire expanded into Kenosha in 2024, bringing its services from Illinois to southeastern Wisconsin. The company says the Kenosha location quickly built a customer base for automotiveservices, custom wheels, and tire brands like Michelin, BFGoodrich, and Hankook.
Waukegan Tire expanded into Kenosha in 2024, bringing its services from Illinois to southeastern Wisconsin. The company says the Kenosha location quickly built a customer base for automotiveservices, custom wheels, and tire brands like Michelin, BFGoodrich, and Hankook.
Calibrations are often regarded as a mysterious, exotic type of automotiveservice. ADAS technology itself is highly sophisticated, but performing static calibrations is just like any other type of service. Millions and millions of vehicles on the road today have ADAS. The vehicles are right there in the shop, right now.
The National Institute for AutomotiveService Excellence ( ASE ) now has vouchers available for EV certification testing. ASE announced the creation of its electric vehicle technician and shop personnel electrical safety standards to minimize exposure to potential hazards of electrified vehicles (xEVs) and associated impacts.
The Barre location provides tire sales and automotiveservices, with professionals certified by ASE and TIA. The shop features eight service bays to accommodate a variety of automotiveservices for customers.
Cardholders can use the Synchrony Car Care credit card at more than one million gas stations, auto parts retailers, and automotiveservice locations across the U.S. We’re helping customers navigate both routine and unexpected vehicle costs with confidence.” That’ll make it easier to keep their vehicles safe and road ready.”
The National Institute for AutomotiveService Excellence ( ASE ) now offers the ASE G1 certification test online. ASE designed the test to identify technicians who understand and can perform routine vehicle maintenance and light repairs. ASE also uses this remote testing option for recertification exams.
Bridgestone Retail Operations (BSRO), a subsidiary of Bridgestone Americas, said it is going all-digital, as all retail customers visiting its more than 2,200 tire and automotiveservice centers will now receive digital vehicle inspections.
Bridgestone Retail Operations (BSRO), a subsidiary of Bridgestone Americas, said it is going all-digital, as all retail customers visiting its more than 2,200 tire and automotiveservice centers will now receive digital vehicle inspections.
Its also the fastest growing, even over EVs, because of the amount of saturation in vehicles. The National Institute for AutomotiveService Excellence recognized the NAPA Autotech XcceleratoR program as a certification pathway. Crumpton pointed to ADAS as one of the most exciting emerging technologies. Lightning Round (14:00).
Anyline announced the launch of its Tire & Vehicle Analytics platform, which it said delivers real-time insights for automotiveservice providers, fleet operators and OEMs. Anyline said this software is already used by automotive companies to digitize data from hundreds of millions of vehicles every year.
The facility includes over 6,500 square feet and features eight service bays for various automotiveservices. Other services include oil changes, battery replacements, and fluid flushes for multiple vehicle systems. ” A Legacy of Service Vernon “Pee Wee” Rhodes founded Plaza Tire Service in 1963.
” “We’re excited to be working with a major North American automotiveservice equipment manufacturer,” said Lior Tal, Chief Executive Officer at Cyngn. ” The post The Coats Company to Deploy Cyngn’s Autonomous Tugger Train at La Vergne, TN Facility appeared first on Tire Review Magazine. .
They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotiveservice and repair shop to be successful. That’s what’s happening at the St. Catharines, Ont.,
Anyline is inviting tire, fleet management and automotiveservice industry professionals to participate in T.I.R.E. Summit will include multiple keynote presentations and panel discussions on the topics of technology and innovation in the industry, business intelligence and data use, tire regulations and service optimization.
” “We’re excited to be working with a major North American automotiveservice equipment manufacturer,” said Lior Tal, Chief Executive Officer at Cyngn. ” The post The Coats Company to Deploy Cyngn’s Autonomous Tugger Train at La Vergne, TN Facility appeared first on Tire Review Magazine. .
For most independent automotiveservice and repair businesses, adding a new aftermarket service is going to be the most promising path to meaningful business growth. These include vehicle wrapping film, paint protection film and tinted automotive window film. by leading film manufacturers. Any insights?
This widespread adoption presents a fertile ground for advertisers, especially in the automotive sector, where precision and timing are crucial. The Relevance of OTT in Automotive Marketing Car buyers today spend much of their decision-making time online, researching vehicles, reading reviews and comparing prices.
Anyline is inviting tire, fleet management and automotiveservice industry professionals to participate in T.I.R.E. Summit will include multiple keynote presentations and panel discussions on the topics of technology and innovation in the industry, business intelligence and data use, tire regulations and service optimization.
The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.
The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.
In the bustling world of automotiveservice drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?
Rotary is attending the 2023 SEMA Show, and says it is showcasing its commitment to “Serving the Shop” through an array of solutions for key industry verticals in preparation for the future in automotiveservice trends. The post Rotary Showcases Shop Solutions at 2023 SEMA Show appeared first on Tire Review Magazine.
According to Wiygul Automotive Clinic, its shops offer a range of automotiveservices, including routine maintenance, vehicle diagnostics, new tires and alignments, brakes, AC repair and more. ” Upgrades to the newest location are currently underway, Wiygul Automotive Clinic said.
According to Wiygul Automotive Clinic, its shops offer a range of automotiveservices, including routine maintenance, vehicle diagnostics, new tires and alignments, brakes, AC repair and more. ” Upgrades to the newest location are currently underway, Wiygul Automotive Clinic said.
is excited to announce that Tom Pecka has been appointed as the director of strategic partnerships for the AutomotiveService Group. He is also an automotive “Do it Yourselfer,” always interested in learning more about vehicle repair. “I Babcox Media Inc. Pecka is a proud veteran of the U.S.
With the accessibility of Motor TruSpeed Repair, Autel said its Ultra series tablet users can access up-to-date automotiveservice and repair content within days of being published by the original vehicle equipment manufacturer (OEM).
In addition to its tire offerings, Dobbs provides automotiveservices specializing in routine, preventative and complex diagnostic repairs for all types of vehicles including cars, light trucks, SUVs, hybrids and EVs. The post Audax Invests in Dobbs Tire & Auto Centers appeared first on Tire Review Magazine.
In addition to its tire offerings, Dobbs provides automotiveservices specializing in routine, preventative and complex diagnostic repairs for all types of vehicles including cars, light trucks, SUVs, hybrids and EVs. The post Audax Invests in Dobbs Tire & Auto Centers appeared first on Tire Review Magazine.
Although hybrids have been around for more than 20 years, many shops are not familiar with the risks of high-voltage vehicles or are not comfortable working on or around them. Industry standards accompany both certifications and are intended to be used in conjunction with high-voltage vehicle safety training.
Although hybrids have been around for more than 20 years, many shops are not familiar with the risks of high-voltage vehicles or are not comfortable working on or around them. Industry standards accompany both certifications and are intended to be used in conjunction with high-voltage vehicle safety training.
Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotiveservice innovation.
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