Auto Service World

DECEMBER 5, 2024

With options for education growing, let’s take a look at what makes a good course for you and your technicians With the continued expansion of electric vehicles and equipment, technicians involved in their diagnosis, repair and maintenance need specialized training, aligned not only with best practise but delivered in a way to maximize understanding and build confidence.

Technical 130

Technical Electric Vehicles Electricity Management 130

Auto Service World

DECEMBER 3, 2024

Don’t be afraid to let go of that skilled technician who is making life miserable for you and everyone else in your shop. Choosing to hang on to them is creating an untenable work environment that will end up with your other good staff walking out the door, warned Rick White, president of 180Biz. “The hardest thing we’re going to do as a shop owner is to release a toxic top performer,” he said in Kansas City during the presentation Business Boss Leader: From Creeper to Leader at the Mid-We

Service Advisor 276

Service Advisor IT Auto Repair Management 276

Auto Service World

NOVEMBER 13, 2024

The Canadian used vehicle market is facing a significant supply shortage of younger off-lease vehicles, expecting to negatively impact the used sales market. This trend is expected to persist through 2027, according to DesRosiers Automotive Consultants. Off-lease vehicles are a key source of product for the used car market. They are influenced by three main factors: Historical new vehicle sales, the percentage of those sales made through leases and the rate at which consumers buy out their lease

Vehicle 272

Vehicle Consulting Used Cars Management 272

Auto Service World

NOVEMBER 7, 2024

A recent breakthrough could mean that electric vehicle wireless charging could be just around the corner. The American Society of Mechanical Engineers reported that the Oak Ridge National Laboratory (ORNL) and Volkswagen successfully demonstrated the first-ever 270-kilowatt (kW) wireless power transfer system, opening the door to EV charging without the need for physical cables.

Electric Vehicles 146

Electric Vehicles Mechanic Vehicle Engineering 146

Auto Service World

OCTOBER 31, 2024

Light trucks have extended their domination in the new vehicle market, continuing to account for the vast majority of sales. At the same time, the luxury vehicle market is retreating, according to data from DesRosiers Automotive Consultants. New light vehicle sales in Canada grew by 4 per cent in the third quarter of 2024, contributing to a year-to-date increase of 8.1 per cent.

Consulting 269

Consulting Trucking Vehicle Management 269

Auto Service World

APRIL 10, 2025

Selecting the right scan tool is crucial for automotive technicians, and understanding the options can help make the best choice for your shop. An expert recently laid out the decision-making process for picking the right one. At the MEMA Aftermarket Suppliers Technology Conference, Donny Seyfer, executive director of the National Automotive Service Task Force, provided insights on how to choose the right scan tool for vehicle diagnostics.

Automotive Technician 246

Automotive Technician Automotive Services Automotive Vehicle Repair 246

Auto Service World

MARCH 11, 2025

A new study is warning about the risk of reflective clothing and a vehicles crash prevention systems. The report from the Insurance Institute for Highway Safety (IIHS) suggested that the clothing designed to make pedestrians stand out to human drivers may actually make them invisible to automated systems. These results suggest that some automakers need to tweak their pedestrian automatic emergency braking systems, said IIHS president David Harkey.

Insurance 214

Insurance Vehicle IT 214

Auto Service World

JANUARY 28, 2025

How writing effective vehicle inspection descriptions transforms your shop At a recent Automotive Aftermarket Retailers of Ontario (AARO) event, I addressed a group of shop owners and service advisors on a crucial topic: The importance of thorough digital vehicle inspections (DVI) and how clear communication of these inspections can significantly impact a shop’s success.

Service Advisor 210

Service Advisor Vehicle Automotive Consulting 210

Auto Service World

JANUARY 21, 2025

In the final of this three-part series, its time to figure out which route to expansion is best for you OK, youre profitable and your shop is running without you, like a well-oiled machine congratulations, that in itself is a huge feat! Now, its time to make a big decision: Buy an existing business or get a building and start fresh. Both options have pros and cons, it just depends on your time and finances.

Finance 262

Finance Service Advisor Education A Tech 262

Auto Service World

DECEMBER 4, 2024

With a focus on their professional customers and aspirations for only getting better, The St. Catharines branch of Motorcade Industries is the 2024 Jobber of the Year The customer isn’t just a means to an end for a business. They’re the beating heart of the company, the very reason an automotive parts distributor opens the doors every morning. And taking that task seriously is what separates the good stores from the great ones.

Retail 276

Retail Management Automotive Customer Service 276

Auto Service World

OCTOBER 29, 2024

Drivers are quickly finding ways to bypass safety limits in partially automated driving systems, according to a new study from the Insurance Institute for Highway Safety (IIHS), raising questions about how effectively these systems prevent risky behaviour. The study examined how drivers interact with advanced driver assistance systems (ADAS) like Tesla’s Autopilot, GM’s Super Cruise and others, which are designed to assist with tasks like steering, braking and lane-keeping.

Insurance 295

Insurance Manufacturing Vehicle Automotive 295

Auto Service World

OCTOBER 29, 2024

Nhu Nguyen has always felt the support of her male colleagues, instructors and mentors during her career as an automotive technician, which is why she goes out of her way to make men’s health a focus every year. She is a classic Porsche technician and has been a passionate supporter of Movember for more than a decade, raising an impressive $21,000 to support men’s health initiatives. “I’ve been a Mo-Sister ever since I got into the trade,” she says in this episode of Auto Servi

Automotive Technician 276

Automotive Technician Vehicle Repair Automotive Car 276

Auto Service World

MAY 21, 2025

Satisfaction levels are on the rise across all segments in the J.D. Power 2025 U.S. Aftermarket Service Index (ASI) Study. Tire replacement saw the greatest improvement, up 19 points on a 1,000-point scale, followed by quick oil change (+17) and full-service maintenance and repair (+15). Key factors driving these boosts include improved service completion times and greater perceived fairness of charges.

Oil Change 173

Oil Change Service Advisor Vehicle Repair Vehicle 173

Auto Service World

MAY 8, 2025

In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner. At the Tirecraft 2025 Conference in Blue Mountain, Ontario, she explained to the audience how knowing and understanding consumer behaviour can transform how automotive profession

Service Advisor 251

Service Advisor Auto Repair Shop Auto Repair Brake Repair 251

Auto Service World

APRIL 10, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? What role is technology playing in repair shops these days and how can shops use it effectively?

Preventative Maintenance 143

Preventative Maintenance Car Automotive Repair Automotive 143

Auto Service World

MARCH 6, 2025

There is reason to be optimistic about the future of the automotive aftermarket industry. As reported by Auto Services World , the auto care sector market in Canada remains resilient, even amid economic uncertainty and change. This reflects similar positive signs seen in the U.S. and elsewhere. This resilience depends on striking the right balance between people and technology.

Automotive Services 130

Automotive Services Oil Change Automotive Education 130

Auto Service World

FEBRUARY 14, 2025

Vehicle technology is advancing rapidly, creating new challenges for automotive repair and maintenance, particularly in cybersecurity and access to essential diagnostic information, industry experts said at a recent conference. Donny Seyfer, executive director of the National Automotive Service Task Force, and Vincent DAuria, senior manager of product, safety and compliance at Volvo Car USA, discussed the growing complexities in vehicle repair due to new technologies.

Vehicle 275

Vehicle Vehicle Repair Automotive Repair Automotive Services 275

Auto Service World

JANUARY 21, 2025

An easy way to draw new customers into your shop is to offer cheap oil changes, according to a shop coach. At last year’s Midwest Auto Care Alliances Vision Hi-Tech Training & Expo, Shop Fix Academy coach and shop owner Jay Huh acknowledged that offering such deals isnt popular but its an easy draw. Thats the best way to get new customers, he said during the session How to Run your Shop Stress-Free.

Oil Change 276

Oil Change Vehicle Car IT 276

Auto Service World

DECEMBER 19, 2024

The use of advanced technology is becoming essential for the tire and automotive service industry, according to a new survey by Anyline, a provider of AI-powered mobile data capture tools. Released at the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas, the survey highlights technicians growing reliance on digital tools, their openness to innovative solutions and the potential of technology to address industry challenges like labour shortages.

Automotive Services 246

Automotive Services Service Technicians Automotive Vehicle 246

Auto Service World

NOVEMBER 15, 2024

Canada’s automotive aftermarket is seeing a slight decline in 2024 with one group warning of long-term challenges ahead, especially as fewer new vehicles require gasoline as their sole source of power. A forecast from DesRosiers Automotive Consultants highlighted a potential future shift in demand for aftermarket services as fewer vehicles enter the critical years for parts replacement and maintenance, underscoring the need for the industry to adapt as Canada’s vehicle landscape changes.

Consulting 274

Consulting Parts Replacement Automotive Retail 274

Auto Service World

NOVEMBER 12, 2024

As electric vehicle (EV) adoption continues to grow, independent service providers are racing to build the necessary expertise and infrastructure to cater to this new segment of the market. Eccles Auto Service in Dundas, Ontario is one such shop that has been proactively preparing for the EV revolution. Scott and Bruce Eccles share their experience of getting up and running, from installing charging stations to getting training and educating the consumer.

Education 242

Education Electric Vehicles Vehicle Electricity 242

Auto Service World

OCTOBER 31, 2024

BYD has toppled Tesla as the top manufacturer of electric vehicles in a new ranking released by ABI Research. A recent competitive assessment by the global technology intelligence firm narrowly placed BYD ahead of Tesla. The assessment provides an in-depth examination of the products offered by 18 OEMs across a wide range of criteria. The companies evaluated and ranked are categorized into three groups: Market Leaders: BYD, Tesla Mainstream: GAC Aion, General Motors, Hyundai-Kia, Stellantis, Vol

Manufacturing 130

Manufacturing Electric Vehicles Electricity Vehicle 130

Auto Service World

JULY 21, 2025

Challenger Lifts has introduced the CL12A 12K heavy-duty two-post adjustable lift to meet the evolving needs of automotive service shops. Engineered for versatility, the CL12A features three-stage front and rear arms, premium telescoping footpads, and multiple height and width adjustments, allowing it to accommodate a wide range of vehicles — from compact cars to trucks, SUVs and electric vehicles.

Automotive Services 130

Automotive Services Electric Vehicles Automotive Trucking 130

Auto Service World

JULY 11, 2025

The rise of electric vehicles isn’t spelling doom for the automotive aftermarket — it’s creating a whole new landscape of opportunity, emphasized a pair of industry observers. Jack Zhuang, a partner with business consultancy firm Roland Berger who leads the electric vehicle value chain and supplier-related practice, is pushing back against the narrative of pure disruption.

Electric Vehicles 184

Electric Vehicles Electricity Software Management 184

Auto Service World

JUNE 5, 2025

There was growth across all areas of retail automotive sales, but caution is being mixed in as uncertainty looms. While at first blush changes in retail sales in Canada in the first quarter of 2025 seem to show significant variation, the true picture is likely not as diverse as it first appears, said an analysis from DesRosiers Automotive Consultants about the first quarter of retail sales this year.

Retail 184

Retail Consulting Automotive Vehicle 184

Auto Service World

MAY 15, 2025

The price of new vehicles in Canada has levelled off in the last year but has still seen a significant increase in the last 10 years. DesRosiers Automotive Consultants reported that the average price for a new vehicle at the end of 2024 surpassed $45,000 for a passenger car and almost $55,000 for a light truck. The report suggests that higher vehicle prices could hit the market soon as a result of tariffs.

Vehicle 130

Vehicle Trucking Consulting Management 130

Auto Service World

APRIL 3, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? What role is technology playing in repair shops these days and how can shops use it effectively?

Car 130

Car Automotive Repair Education Automotive 130

Auto Service World

MARCH 11, 2025

With global sales losses from bad customer experiences now soaring to $3.8 trillion a $119 billion jump from last year businesses face higher stakes than ever in meeting consumer expectations. New research from Qualtrics, an experience management company, highlighted the critical connection between customer experience, loyalty and spending. Consumers are ready to spend but they wont hesitate to cut ties with brands that fail to deliver.

Customer Service 230

Customer Service Retail Management Media 230

Auto Service World

MARCH 4, 2025

Zero-emission vehicle sales in Canada reached record highs in the last quarter of 2024. But the new year kicked off with a significant drop, highlighting the market’s sensitivity to changing incentives. According to S&P Global Mobilitys latest Canadian Automotive Insights , the countrys ZEV market continued its rapid growth in the fourth quarter of last year 2024, reaching a national penetration rate of 18.9 per cent.

Electric Vehicles 180

Electric Vehicles Vehicle Manufacturing Automotive 180

Auto Service World

FEBRUARY 13, 2025

Consistent, quality inspections are at the heart of a successful automotive shop, according to an industry coach. Speaking to the Automotive Aftermarket Retailers of Ontario, Alan Beech, an aftermarket coach and consultant with Beech Consulting, shared insights on how a strong inspection program can lead to higher average repair orders, increased efficiency, and happier technicians.

Consulting 130

Consulting Retail Automotive Service Advisor 130

Auto Service World

FEBRUARY 5, 2025

Many small businesses are struggling with hiring and that will continue to be a trend in 2025, according to Robert Half. The business consulting firms recent survey explored the top recruiting obstacles small and midsize businesses (SMBs) are currently facing. The survey, which included responses from over 1,700 hiring managers at small (20-99 employees) and midsize (100-999 employees) companies, provides insights to help SMBs navigate the complex hiring landscape.

Management 173

Management Consulting 173

Auto Service World

JANUARY 31, 2025

MEMA, The Vehicle Suppliers Association has slammed the impending tariff implementation from the White House on Canada and Mexico and calling on the U.S. federal government to remove them. The group, which includes MEMA Aftermarket Suppliers, said 25 per cent tariffs on Canadian and Mexican goods “will place additional pressure on the supplier industry and impede the ability of supplier companies to grow, invest, and operate their businesses.” It highlighted that the USMCA which was

Manufacturing 219

Manufacturing Automotive Vehicle IT 219

Auto Service World

JANUARY 30, 2025

Dealerships offering mobile service are making significant strides in winning back customers, according to new research. Data from Curbee, which supports dealers in implementing mobile service operations, show 92 per cent of lapsed service department clients returning after accepting a mobile service appointment. The company noted that these findings underscores the growing potential of this innovative approach.

Tire Rotations 173

Tire Rotations Oil Change Vehicle Auto Repair 173

Auto Service World

JANUARY 17, 2025

Climate change, geopolitical instability, cybercrime and challenges in sourcing rare metals are among the top risks expected to disrupt global supply chains in 2025, according to a recent report released by Everstream Analytics. The 2025 Annual Risk Report identifies the five most significant threats to supply chain operations and assigns risk scores to help companies prioritize mitigation efforts.

Electronics 275

Electronics Manufacturing Automotive 275

Auto Service World

JANUARY 7, 2025

Automakers have made significant strides in improving seat belt reminder systems since the Insurance Institute for Highway Safety (IIHS) began rating them in 2022, the group reported recently. Initially, only 17 per cent of tested models earned a good rating, while 65 per cent were rated marginal or poor. Fast forward to 2024, and those numbers have flipped, with 62 per cent of new models earning a good rating and just 24 per cent rated marginal or poor.

Software 276

Software Insurance Vehicle 276

Auto Service World

DECEMBER 3, 2024

Eccles Auto Service has grown its EV service offerings. Here’s what they’ve learned during the experience — and what they find customers are learning along the way Despite all the noise, the negative talk, the pullback from automakers and global trends, Canadians are still turning out to buy electric vehicles. New EV registrations grew in the second quarter of 2024, making up 74 per cent of zero-emission vehicle registrations, according to Statistics Canada.

Oil Change 275

Oil Change Education Electric Vehicles Vehicle 275

Auto Service World

NOVEMBER 29, 2024

A third of aftermarket automotive service professionals still rely on manual processes to manage spare parts, limiting their ability to meet customer demands and optimize supply chains effectively, a recent report found. Syncron, an intelligent service lifecycle management solutions provider, announced the results of its 2024 research report, Modernizing the Aftermarket , which surveyed 600 global service and supply chain decision-makers.

Management 248

Management Automotive Automotive Services Auto Repair 248