Automotive Training Centre

SEPTEMBER 20, 2023

However, customer service representatives play a pivotal role in ensuring that the wheels keep turning literally and metaphorically. After undergoing dispatch training, a customer service rep in this sector is well-equipped to handle a range of tasks, from managing freight logistics to ensuring vehicle uptime.

Customer Service 279

Customer Service Transportation Auto Mechanic Training Management 279

Automotive Training Centre

JULY 11, 2023

Customers today have access to a wide range of options and resources to research, compare, and make informed decisions, so the role of exceptional customer service cannot be understated. This shift has propelled customer service to the forefront of business success.

Customer Service 246

Customer Service Auto Mechanic Training Automotive Mechanic 246

Automotive Training Centre

NOVEMBER 6, 2024

Becoming a successful body shop owner requires a blend of skills that cover everything from inventory management to customer service. With inventory in check, the next priority is building strong customer relationships. Beyond customer relations, financial literacy is key to managing a successful shop.

Finance 290

Finance Technical Customer Service Management 290

Tomorrow's Technician

JULY 11, 2024

Today’s business world is highly competitive, and among the many reasons customers come to your store, customer service is one of the most important aspects that affects their return. If you’re on the phone with a customer at the counter, keep one eye on the door and maintain eye contact.

Customer Service 130

Customer Service IT 130

Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

Customer Service 52

Customer Service Auto Repair Shop Auto Repair Management 52

Auto Service World

NOVEMBER 26, 2024

Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. One in four women said they know someone who has experienced sexism either while driving or at a service shop.

Automotive 282

Automotive Automotive Repair Auto Repair Customer Service 282

AutoSuccess

FEBRUARY 11, 2025

Car Pros Automotive Group announced that 2024 was another year of sales leadership and customer service excellence for its dealerships. Power Dealer of Excellence Program (SM), which recognizes a select number of vehicle dealerships throughoutthe U.S.that provide exceptional customer service.

Customer Service 52

Customer Service Car Retail Automotive 52

Automotive Training Centre

DECEMBER 18, 2024

A successful auto body shop owner can see opportunities and take the lead Strong Customer Relationship Skills Owning an auto body shop is about connecting with people. Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customer service.

Auto Body Shop 278

Auto Body Shop Body Repair Technical Management 278

Automotive Training Centre

JANUARY 9, 2025

ATCs emphasis on shop training and industry-relevant instruction ensures that students not only learn the technical aspects of auto repair but also understand the importance of delivering excellent customer service.

Auto Repair 299

Auto Repair Auto Mechanic Training Mechanic Auto Repair Shop 299

Auto Service World

DECEMBER 5, 2024

Price remains crucial in the car buying process, yet excellent customer service can be more significant. As car buyers frequent online marketplaces, with 64 per cent of new car buyers visiting two to five times and used vehicle buyers eleven times or more, dealers must tailor strategies to meet their needs.

Car 130

Car Customer Service Entertainment Manufacturing 130

Automotive Training Centre

DECEMBER 6, 2024

ATCs training equips you with the essential skills needed for this transition, including expertise in parts pricing, service charges, and computerized parts management. Youll also develop strong customer service and communication skills, which are vital for managing staff and client relationships.

Insurance 259

Insurance Management Automotive Technical 259

Automotive Training Centre

NOVEMBER 13, 2024

Over the past 20 years, we’ve seen that the most successful technicians and industry leaders understand that customer service and teamwork are as vital as technical skills. The automotive industry is built on a foundation of skilled professionals who bring dedication, precision, and passion.

Automotive 264

Automotive Mechanic Alternative Fuels Education 264

Tire Review Magazine

MARCH 8, 2024

So, why would anybody pick Roger’s Tire Service over any other Ag dealer, tire dealer or shop in the Richwood area? Roger says it’s because the competition can’t beat his customer service or his relationship with people in the community. Our customer service is just unmatched by anybody else,” he says. “We

Customer Service 105

Customer Service Trucking Vehicle IT 105

Automotive Training Centre

JUNE 7, 2024

Showcasing your technical knowledge helps you demonstrate your readiness to tackle the complexities of the automotive industry and provide exceptional customer service. Customer Service Skills In the auto parts industry, excellent customer service skills are as important as technical knowledge.

Technical 264

Technical Customer Service Management Retail 264

Automotive Training Centre

FEBRUARY 5, 2025

This knowledge of inventory management, parts compatibility, and customer service will set you apart from competitors who may lack this expertise. As a graduate of ATC Surreys Auto Parts and Warehousing program, your training will provide a strong foundation for this venture.

Automotive 287

Automotive Management Education Media 287

Automotive Training Centre

OCTOBER 16, 2024

This role is critical in maintaining efficient operations within the service department, as delays in part availability can lead to longer repair times and dissatisfied customers. Beyond inventory management, parts managers handle customer service, assisting technicians and customers in finding the needed parts.

Management 256

Management Customer Service IT Automotive 256

Auto Service World

OCTOBER 28, 2024

ASLA’s efforts led to the successful launch of a new distribution center, improving delivery times and customer service, which bolstered the automotive aftermarket in Latin America. The aim was to create an efficient organization, expand product offerings, and increase business in Central America, South America and the Caribbean.

Customer Service 130

Customer Service Automotive 130

Automotive Training Centre

DECEMBER 29, 2023

Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services.

Service Advisor 292

Service Advisor Automotive Services Auto Mechanic Training Customer Service 292

Solera

JULY 25, 2024

Respond professionally to negative reviews to show you care about customer feedback and are committed to fixing issues. Encourage happy customers to leave positive reviews to balance out any negative ones. Providing Exceptional Customer Service Excellent customer service is vital to a strong reputation.

Customer Service 245

Customer Service Media Management IT 245

BayIQ

JULY 16, 2024

As the automotive industry and design styles continue to evolve, modern auto repair shop designs are becoming essential for delivering superior customer service and maintaining efficient operations.

Auto Repair Shop 236

Auto Repair Shop Auto Repair Customer Service Automotive 236

Automotive Training Centre

AUGUST 20, 2024

The job involves a mix of technical knowledge and customer service, where understanding complex automotive systems is as crucial as understanding customer needs. Practice your skills in real-world scenarios by taking every customer interaction as a learning opportunity.

Technical 289

Technical Customer Service Automotive Retail 289

Automotive Training Centre

MAY 3, 2024

This technology is being harnessed in the automotive sector to revolutionize everything from vehicle design and manufacturing to customer service and marketing strategies. AI chatbots, for instance, can handle customer inquiries, schedule appointments, and provide customized maintenance tips.

Retail 261

Retail Automotive Customer Service Auto Mechanic Training 261

Automotive Training Centre

FEBRUARY 1, 2024

Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts. Warranty Administrators often liaise between customers, service departments, and manufacturers.

Service Advisor 263

Service Advisor Customer Service Auto Mechanic Training Automotive 263

Automotive Training Centre

AUGUST 9, 2024

Effective communication : Communication is crucial for interacting with customers, suppliers, and colleagues. Parts specialists must be able to explain technical information and provide excellent customer service. Customer service: A key area where parts specialists excel. Contact ATC Surrey for more information.

Technical 245

Technical Customer Service Management Automotive 245

Auto Service World

DECEMBER 4, 2024

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful.

Retail 278

Retail Management Automotive Customer Service 278

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Looking Up: Parts Departments and Wholesale Service advisor training equips you with customer service skills and a strong understanding of car parts.

Service Advisor 279

Service Advisor Auto Mechanic Training Technical Customer Service 279

Auto Service World

OCTOBER 25, 2024

The store, a member of Bestbuy Distributors, now features separate and dedicated industrial and automotive counters, enhanced staff specialization and customer service. The expansion will help improve overall efficiency and inventory management.

Customer Service 290

Customer Service Automotive Management Vehicle 290

AutoInc.

JANUARY 6, 2025

It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. Increasing Profitability Taking a Customer-Centered Approach Profitability is the key to sustaining your shop, but it’s not just about higher prices or upsells.

Customer Service 111

Customer Service Preventative Maintenance Automotive Repair Automotive 111

Automotive Training Centre

FEBRUARY 20, 2024

Customer Service Skills : As a personalized customer service experience continues to be paramount for modern drivers, good communication and customer service skills are essential for explaining technical information in understandable terms and building trust with clients.

Mechanic 263

Mechanic Auto Mechanic Training Technical Customer Service 263

Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

Service Advisor 306

Service Advisor Automotive Services Automotive Automotive Repair 306

Shop Marketing Pros

DECEMBER 18, 2024

Importance of Self-Promotion (00:08:27) Brian emphasizes the need for shop owners to promote their exceptional customer care. Experiencing High-End Service (00:09:29) Advice on experiencing high-end customer service to inspire similar practices in their own shop.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Customer Service 130

CATI

DECEMBER 26, 2024

You must manage finances, market your services, and ensure smooth day-to-day operations. Handling customer service and maintaining relationships. For example, keeping customers informed about repair timelines and providing detailed explanations of the work being done can go a long way in earning their trust.

Auto Body Shop 96

Auto Body Shop Technical IT Collision Repair 96

Automotive Training Centre

JUNE 26, 2024

Attention to Detail and Customer Service Skills Attention to detail is a critical trait for auto detailers. Auto detailing is not just about working on cars; it’s also about providing excellent customer service. Employers seek individuals who can spot even the slightest imperfections and know how to address them.

Technical 298

Technical Customer Service Troubleshooting Management 298

Automotive Training Centre

NOVEMBER 15, 2023

They should also collaborate with colleagues and managers to identify bottlenecks and areas where processes can be improved, continually adapting and learning how to make the most of available systems, ensuring smoother service operations.

Service Advisor 306

Service Advisor Management Automotive Technical 306

Automotive Training Centre

MAY 29, 2024

– Quality Contro l: Ensuring all repair work meets industry standards and customer expectations. – Customer Service : Addressing customer inquiries and complaints, providing estimates, and explaining repairs. – Inventory Management : Overseeing the ordering and stocking of parts and supplies.

Mechanic 289

Mechanic Auto Mechanic Training Auto Repair Shop Technical 289

Automotive Training Centre

SEPTEMBER 22, 2023

Prioritize Safety and Customer Service Safety takes center stage with the emergence of high-voltage systems in electric vehicles. In addition, you are keeping to safety standards to ensure you keep your customers safe. As a hybrid and electric vehicle mechanic, your customer service skills need to be top-notch.

Electric Vehicles 264

Electric Vehicles Mechanic Electricity Vehicle 264

Automotive Training Centre

APRIL 19, 2024

The responsibilities of a Fixed Operations Manager include managing service operations to ensure high-quality maintenance and repair services, overseeing the inventory and sale of auto parts and accessories, enhancing customer service, monitoring budgets, and leading the team to achieve departmental goals.

Management 264

Management Auto Mechanic Training Automotive Technical 264