Automotive Training Centre

JULY 11, 2023

Customers today have access to a wide range of options and resources to research, compare, and make informed decisions, so the role of exceptional customer service cannot be understated. This shift has propelled customer service to the forefront of business success.

Customer Service 219

Customer Service Auto Mechanic Training Automotive Mechanic 219

Tomorrow's Technician

JULY 11, 2024

Today’s business world is highly competitive, and among the many reasons customers come to your store, customer service is one of the most important aspects that affects their return. If you’re on the phone with a customer at the counter, keep one eye on the door and maintain eye contact.

Customer Service 130

Customer Service IT 130

Automotive Fleet

OCTOBER 4, 2023

In recognition of Customer Service Week, Enterprise Fleet Management showcases how its Kentucky team infuses creativity and teamwork to grow its business by more than 650% in just over a decade.

Customer Service 89

Customer Service Management IT 89

Tire Review Magazine

MARCH 8, 2024

So, why would anybody pick Roger’s Tire Service over any other Ag dealer, tire dealer or shop in the Richwood area? Roger says it’s because the competition can’t beat his customer service or his relationship with people in the community. Our customer service is just unmatched by anybody else,” he says. “We

Customer Service 105

Customer Service Trucking Vehicle IT 105

Automotive Training Centre

NOVEMBER 6, 2024

Becoming a successful body shop owner requires a blend of skills that cover everything from inventory management to customer service. With inventory in check, the next priority is building strong customer relationships. Beyond customer relations, financial literacy is key to managing a successful shop.

Finance 251

Finance Customer Service Technical Management 251

Mitchell 1

MAY 7, 2024

Learn how to help keep your customers as loyal as can be with 3 key steps! The post 3 Ways to Build ‘Relationship-Focused’ Customer Service to Boost Loyalty & Profits appeared first on Mitchell 1 ShopConnection. Tough words for any shop owner to hear indeed.

Customer Service 71

Customer Service 71

Automotive Training Centre

JUNE 7, 2024

Showcasing your technical knowledge helps you demonstrate your readiness to tackle the complexities of the automotive industry and provide exceptional customer service. Customer Service Skills In the auto parts industry, excellent customer service skills are as important as technical knowledge.

Technical 229

Technical Customer Service Management Retail 229

Auto Service World

NOVEMBER 26, 2024

Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. One in four women said they know someone who has experienced sexism either while driving or at a service shop.

Automotive 278

Automotive Automotive Repair Auto Repair Customer Service 278

Auto Service World

OCTOBER 25, 2024

The store, a member of Bestbuy Distributors, now features separate and dedicated industrial and automotive counters, enhanced staff specialization and customer service. The expansion will help improve overall efficiency and inventory management.

Customer Service 291

Customer Service Automotive Management Vehicle 291

BayIQ

JULY 16, 2024

As the automotive industry and design styles continue to evolve, modern auto repair shop designs are becoming essential for delivering superior customer service and maintaining efficient operations.

Auto Repair Shop 204

Auto Repair Shop Auto Repair Customer Service Automotive 204

Automotive Training Centre

DECEMBER 29, 2023

Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services.

Service Advisor 220

Service Advisor Automotive Services Auto Mechanic Training Customer Service 220

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Looking Up: Parts Departments and Wholesale Service advisor training equips you with customer service skills and a strong understanding of car parts.

Service Advisor 244

Service Advisor Auto Mechanic Training Customer Service Technical 244

Automotive Training Centre

FEBRUARY 1, 2024

Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts. Warranty Administrators often liaise between customers, service departments, and manufacturers.

Service Advisor 199

Service Advisor Customer Service Auto Mechanic Training Automotive 199

Automotive Training Centre

OCTOBER 16, 2024

This role is critical in maintaining efficient operations within the service department, as delays in part availability can lead to longer repair times and dissatisfied customers. Beyond inventory management, parts managers handle customer service, assisting technicians and customers in finding the needed parts.

Management 184

Management Customer Service IT Automotive 184

Automotive Training Centre

AUGUST 20, 2024

The job involves a mix of technical knowledge and customer service, where understanding complex automotive systems is as crucial as understanding customer needs. Practice your skills in real-world scenarios by taking every customer interaction as a learning opportunity.

Customer Service 233

Customer Service Technical Automotive Retail 233

Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

Service Advisor 270

Service Advisor Automotive Services Automotive Automotive Repair 270

Automotive Training Centre

AUGUST 9, 2024

Effective communication : Communication is crucial for interacting with customers, suppliers, and colleagues. Parts specialists must be able to explain technical information and provide excellent customer service. Customer service: A key area where parts specialists excel. Contact ATC Surrey for more information.

Technical 185

Technical Customer Service Management Automotive 185

Automotive Training Centre

FEBRUARY 20, 2024

Customer Service Skills : As a personalized customer service experience continues to be paramount for modern drivers, good communication and customer service skills are essential for explaining technical information in understandable terms and building trust with clients.

Mechanic 202

Mechanic Auto Mechanic Training Technical Customer Service 202

Automotive Training Centre

MAY 3, 2024

This technology is being harnessed in the automotive sector to revolutionize everything from vehicle design and manufacturing to customer service and marketing strategies. AI chatbots, for instance, can handle customer inquiries, schedule appointments, and provide customized maintenance tips.

Retail 192

Retail Automotive Customer Service Auto Mechanic Training 192

Automotive Training Centre

NOVEMBER 15, 2023

They should also collaborate with colleagues and managers to identify bottlenecks and areas where processes can be improved, continually adapting and learning how to make the most of available systems, ensuring smoother service operations.

Service Advisor 270

Service Advisor Management Automotive Technical 270

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. Their expertise enhances their career trajectory and drives the advancement of service practices and customer service standards in the automotive sector.

Service Advisor 231

Service Advisor Technical Auto Mechanic Training Customer Service 231

Automotive Training Centre

SEPTEMBER 22, 2023

Prioritize Safety and Customer Service Safety takes center stage with the emergence of high-voltage systems in electric vehicles. In addition, you are keeping to safety standards to ensure you keep your customers safe. As a hybrid and electric vehicle mechanic, your customer service skills need to be top-notch.

Electric Vehicles 219

Electric Vehicles Mechanic Electricity Vehicle 219

Automotive Training Centre

JUNE 26, 2024

Attention to Detail and Customer Service Skills Attention to detail is a critical trait for auto detailers. Auto detailing is not just about working on cars; it’s also about providing excellent customer service. Employers seek individuals who can spot even the slightest imperfections and know how to address them.

Customer Service 238

Customer Service Technical Troubleshooting Management 238

Automotive Training Centre

APRIL 19, 2024

The responsibilities of a Fixed Operations Manager include managing service operations to ensure high-quality maintenance and repair services, overseeing the inventory and sale of auto parts and accessories, enhancing customer service, monitoring budgets, and leading the team to achieve departmental goals.

Management 220

Management Auto Mechanic Training Automotive Customer Service 220

Auto Service World

DECEMBER 5, 2024

Price remains crucial in the car buying process, yet excellent customer service can be more significant. As car buyers frequent online marketplaces, with 64 per cent of new car buyers visiting two to five times and used vehicle buyers eleven times or more, dealers must tailor strategies to meet their needs.

Car 130

Car Customer Service Entertainment Manufacturing 130

Automotive Training Centre

NOVEMBER 2, 2023

Encourage satisfied customers to leave reviews and ratings on platforms like Google My Business to boost your credibility. As an independent auto detailer, the key to success lies in how you market your services. Collect feedback from your customers and actively listen to their concerns or suggestions.

Automotive 286

Automotive Auto Mechanic Training Car Dealership Auto Repair Shop 286

Automotive Training Centre

OCTOBER 1, 2024

Why it’s useful: Learn from Professionals : Watching experienced mechanics work gives you insights into practical techniques, time management, and customer service that you might not encounter in a classroom setting.

Auto Mechanic Training 245

Auto Mechanic Training Mechanic Automotive Repair Auto Repair 245

Auto Service World

OCTOBER 3, 2024

Tesla’s dominance in the EV market has been a double-edged sword for the company: On one hand, they have the top market share in North America; on the other, their vehicle owners are plagued by long wait times and dissatisfied customer service.

Customer Service 291

Customer Service Automotive Car Vehicle 291

Automotive Training Centre

MAY 29, 2024

– Quality Contro l: Ensuring all repair work meets industry standards and customer expectations. – Customer Service : Addressing customer inquiries and complaints, providing estimates, and explaining repairs. – Inventory Management : Overseeing the ordering and stocking of parts and supplies.

Mechanic 230

Mechanic Auto Mechanic Training Auto Repair Shop Technical 230

Automotive Training Centre

JANUARY 17, 2024

Excellent Service Is Your Secret Weapon as an Auto Body Estimator These days, your reputation as an independent auto body estimator is affected as much by your customer service as by your technical aptitude. Your reputation as an auto body estimator relies equally on customer service and technical skills.

Auto Body Shop 229

Auto Body Shop Insurance Auto Mechanic Training Auto Repair Shop 229

Automotive Training Centre

DECEMBER 12, 2023

Exceptional Customer Service In automotive sales, exceptional customer service isn’t just a luxury; it’s a necessity. Building lasting relationships with customers is vital, and this begins with a positive and memorable buying experience.

Automotive 229

Automotive Auto Mechanic Training Finance Customer Service 229

Automotive Training Centre

JUNE 4, 2024

From managing a team of skilled mechanics and ensuring top-notch customer service to handling inventory, ordering parts, and maintaining shop equipment, a shop manager’s responsibilities are diverse and dynamic. It requires strong leadership, excellent customer service skills, and a solid understanding of business operations.

Auto Mechanic Training 242

Auto Mechanic Training Mechanic Management Technical 242

Automotive Training Centre

MARCH 8, 2024

Enhanced Customer Service AI-driven chatbots and virtual assistants can provide real-time tracking updates, answer queries, and handle customer service requests efficiently. This automation allows dispatchers to focus on more complex tasks while maintaining high levels of customer satisfaction.

Auto Mechanic Training 233

Auto Mechanic Training Customer Service Software Management 233

Automotive Training Centre

MAY 1, 2024

Customer Service: It is important to manage customer expectations and handle inquiries with professionalism and empathy, especially when clients are stressed about significant damages and repair costs.

Insurance 225

Insurance Technical Auto Mechanic Training Collision Repair 225

Automotive Training Centre

JUNE 20, 2024

What You’ll Do : You’ll handle routine maintenance, diagnose and repair various issues, and provide excellent customer service. Skills You Need : Strong diagnostic skills, a broad understanding of different automotive systems, and the ability to build trust and rapport with customers are key.

Mechanic 209

Mechanic Auto Mechanic Training Customer Service Troubleshooting 209

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

Service Advisor 194

Service Advisor Finance Auto Mechanic Training Management 194

RepairPal

OCTOBER 11, 2024

Learn how Southern Motorcarz, led by Michael Willridge, stands out with personal customer service, community involvement, and cutting-edge automotive technology. The post RepairPal Certified Shop Profile: Southern Motorcarz appeared first on RepairPal Shops Blog: Modern Shop Owner.

Customer Service 92

Customer Service Automotive Management 92