RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 40

Customer Service Car Vehicle Media 40

Automotive Training Centre

NOVEMBER 15, 2023

They should also collaborate with colleagues and managers to identify bottlenecks and areas where processes can be improved, continually adapting and learning how to make the most of available systems, ensuring smoother service operations.

Service Advisor 274

Service Advisor Automotive Auto Repair Shop Auto Mechanic Training 274

Automotive Training Centre

SEPTEMBER 22, 2023

Prioritize Safety and Customer Service Safety takes center stage with the emergence of high-voltage systems in electric vehicles. In addition, you are keeping to safety standards to ensure you keep your customers safe. As a hybrid and electric vehicle mechanic, your customer service skills need to be top-notch.

Electric Vehicles 224

Electric Vehicles Mechanic Vehicle Electricity 224

Automotive Training Centre

NOVEMBER 2, 2023

Encourage satisfied customers to leave reviews and ratings on platforms like Google My Business to boost your credibility. As an independent auto detailer, the key to success lies in how you market your services. Collect feedback from your customers and actively listen to their concerns or suggestions.

Automotive 289

Automotive Car Dealership Auto Repair Shop Auto Mechanic Training 289

Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

Automotive Services 130

Automotive Services Service Advisor Automotive Automotive Repair 130

Auto Profit Masters

SEPTEMBER 8, 2023

Improve Your Customer Service Quality customer service is essential if you want to keep people coming back to your shop and telling others about their good experiences. Elevating the level of your customer service will help ensure you get better reviews online and establish a positive reputation for your brand.

Car 130

Car Automotive Services Automotive Customer Service 130

AutoSuccess

OCTOBER 11, 2023

Dealerships can now provide exceptional customer service, armed with a deep understanding of every customer interaction. Ben Chodor, chief executive officer at CallRevu, emphasizes, “In today’s fiercely competitive automotive landscape, exceptional customer service is non-negotiable.

Automotive 98

Automotive Customer Service Retail Management 98

Tomorrow's Technician

OCTOBER 23, 2023

For assistance from ASE customer service, call 800-390-6789. Once logged in, users can click on “orders” and then “store” where they can locale the tests they want to take, add those tests to the cart, check out and then registration is complete. The post ASE Fall Testing Registration Open appeared first on Tomorrows Technician.

ASE 130

ASE ASE Certification Automotive Services Automobile 130

Brake & Front End

OCTOBER 23, 2023

For assistance from ASE customer service, call 800-390-6789. Once logged in, users can click on “orders” and then “store” where they can locale the tests they want to take, add those tests to the cart, check out and then registration is complete. The post ASE Fall Testing Registration Open appeared first on Brake & Front End.

ASE 130

ASE ASE Certification Automotive Services Automobile 130

Autoflow

NOVEMBER 16, 2023

AAGI’s commitment to offering outstanding customer service makes the partnership with Autoflow a perfect pairing. In addition to the virtual claims inspection platform, Autoflow delivers digital solutions for workflow management, communication, vehicle inspections, work orders, quality control, and rewarding customer loyalty.

Automotive 88

Automotive Vehicle Customer Service Insurance 88

BayIQ

SEPTEMBER 14, 2023

One way to streamline operations and enhance customer service is by investing in a reliable tire shop scheduling software. In today's fast-paced world, effective time management is crucial for any business, especially for tire shops. But with numerous options available, knowing what to look for is essential to make the right choice.

Software 100

Software Customer Service Management 100

Automotive Training Centre

NOVEMBER 22, 2023

The life of a dent doctor, also known as an auto body technician, is a blend of skill, precision, and customer service. Following comprehensive auto body training, these professionals embark on a career path where all days are different.

Auto Body Shop 229

Auto Body Shop Auto Mechanic Training Repaints Vehicle 229

Brake & Front End

NOVEMBER 6, 2023

By controlling their logistics, they could ensure better efficiency, superior customer service, and enhanced profitability. Babcox Media’s David Sickels connected with Transtar to talk about the evolution of distribution. One of the biggest takeaways was Transtar’s decision to bring their fleet in-house.

ASE 130

ASE Automotive Car Parts Vehicle 130

Tomorrow's Technician

NOVEMBER 6, 2023

By controlling their logistics, they could ensure better efficiency, superior customer service, and enhanced profitability. Babcox Media’s David Sickels connected with Transtar to talk about the evolution of distribution. One of the biggest takeaways was Transtar’s decision to bring their fleet in-house.

ASE 130

ASE Automotive Car Parts Vehicle 130

Business Actualization

JUNE 6, 2023

These advancements in AI technology promise to enhance convenience and improve customer service. Artificial intelligence (AI) can transform the auto repair business in many ways, including the potential to revolutionize the direct link between customers and shop owners by providing accurate vehicle information based on real-time data.

Auto Repair 130

Auto Repair Auto Repair Shop Car Inspection Vehicle 130

Tomorrow's Technician

NOVEMBER 15, 2023

We all have a cache of stories involving weird, wacky and downright strange customer service requests, but the majority of them can be traced back to mechanical failure and/or human error.

Car 130

Car Vehicle Electric Vehicles Insurance 130

Mitchell 1

SEPTEMBER 14, 2023

Uncover the expert techniques for effectively responding to both positive and negative feedback on popular platforms like Google or Yelp, showcasing your commitment to exceptional customer service to accelerate your auto shop business growth.

Auto Repair 91

Auto Repair Customer Service 91

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

Automotive 270

Automotive Auto Mechanic Training Automotive Repair Mechanic 270

CATI

NOVEMBER 9, 2023

Customer Service Is at the Heart of Automotive Sales Training Automotive sales is not just about selling a vehicle; it’s about building relationships. A significant part of the training focuses on providing exceptional customer service, ensuring clients feel valued, understood, and satisfied with their purchase.

Automotive 72

Automotive Car Vehicle Customer Service 72

Miracle Body and Paint

NOVEMBER 7, 2023

Miracle Body and Paint is the trusted choice in Windcrest, Leon Valley, and San Antonio, Texas for exceptional customer service and top-quality auto repairs. We prioritize […]

Auto Repair 52

Auto Repair Customer Service Auto Body Shop Body Repair 52

Solera

AUGUST 8, 2023

Provide excellent customer service: This includes your parts and service departments if you have them. Customers remember the image you portray everywhere, so be sure that customer service runs through your culture. Be sure to list your vehicles and have good, professional-looking photos.

Car Dealership 130

Car Dealership Car Vehicle Used Cars 130

Ratchet + Wrench

NOVEMBER 8, 2023

Learn how the Detect Auto analytics platform can improve your shop's efficiency by resolving gaps in your team, sharpening your processes to elevate customer service, and analyzing jobs to ensure technicians are compensated appropriately.

Customer Service 52

Customer Service 52

Automotive Training Centre

SEPTEMBER 27, 2023

Enhance the Customer Experience Customer service is more than just a transaction; it’s about crafting a moment that resonates and remains etched in the client’s memory long after their purchase. Understanding the intricacies of shop supervision will put you in the best position for each task.

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Service Advisor Auto Mechanic Training Auto Repair Automotive 267

GPW Tools

JANUARY 23, 2023

Customer service: Having a face you can talk to and depend on is invaluable. GPW Tools is committed to providing quality tools, professional advice and excellent customer service. With a wide range of products, flexible payment options, and trustworthy service, GPW Tools is the perfect choice for any mechanic.

Automotive 100

Automotive Mechanic Customer Service IT 100

Shop Marketing Pros

JUNE 14, 2023

*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. The hosts compare it to the Ritz Carlton and Chick-fil-A.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Automotive 130

AutoInc.

NOVEMBER 6, 2023

Their customers tend to be loyal and more understanding when things go wrong because of the level of customer service and experience. Closing rate – Monitor calls to improve customer service. The relationships and trust a business build earns them more revenue at lower marketing costs.

Auto Repair 119

Auto Repair Vehicle Customer Service Automotive 119

Miracle Body and Paint

OCTOBER 10, 2023

When it comes to exceptional customer service and high-quality auto repairs, Miracle Body and Paint is the top-rated choice in Windcrest, Leon Valley, and San Antonio, […]

Auto Repair 52

Auto Repair Customer Service Auto Body Shop Collision Repair 52

AutoSuccess

NOVEMBER 30, 2023

Horgan also shares insights on the evolving focus on customer service in service departments, the challenges of selling intangible services, and the impact of AI on predicting customer behavior and enhancing the service experience.

Electric Vehicles 52

Electric Vehicles Vehicle Electricity Customer Service 52

CATI

OCTOBER 5, 2023

For example, if you’ve gotten a trucking license before dispatch training , worked in customer service, or worked as a clerk, be sure to list these experiences and your duties. Remember to highlight all relevant skills you’ve gained throughout your training or previous work experience.

Trucking 86

Trucking Automotive Customer Service Transportation 86

Auto Remarketing

NOVEMBER 17, 2023

Other dealers increase their “off the street” marketing and service drive purchases which often turn into two for one deals. Enhanced customer service In a down market, competition intensifies, making excellent customer service a critical differentiator.

Car Dealership 91

Car Dealership Car Vehicle Customer Service 91

Tire Review Magazine

NOVEMBER 29, 2023

Contacting Sentury Tire’s customer service or the authorized dealers should provide guidance on the recall process and how to get the affected tires replaced. The post Sentury Tire Voluntarily Recalls Batch of Passenger Tires appeared first on Tire Review Magazine.

Customer Service 52

Customer Service Manufacturing IT 52

The Drive

NOVEMBER 18, 2023

Volkswagen Volkswagen will be sending notification letters to affected owners on January 5, 2024, but owners can call VW’s customer service number to find out about their car if they don’t want to wait for the letter. However, currently, only ID.4 4 S models and up are available with the panoramic sunroof for 2024.

Vehicle 115

Vehicle Car IT Electricity 115

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Preventative Maintenance 52

Tire Review Magazine

OCTOBER 30, 2023

By controlling their logistics, they could ensure better efficiency, superior customer service, and enhanced profitability. Babcox Media’s David Sickels connected with Transtar to talk about the evolution of distribution. One of the biggest takeaways was Transtar’s decision to bring their fleet in-house.

ASE 98

ASE Automotive Car Parts Vehicle 98

Tomorrow's Technician

JUNE 30, 2023

They have fantastic customer service, and he’s a really good guy who helps us out all the time.” Crafted by the industry experts over at LinCo Diesel Performance , it’s no doubt this powerhouse has been turning heads with its exceptional performance. Distinguishing this 6.7L

Engineering 130

Engineering Trucking Customer Service IT 130

AutoSuccess

NOVEMBER 20, 2023

The conversation delves into the evolving landscape of the service department, with a focus on the increasing importance of efficiency in reconditioning and customer service, especially as the age of used cars on the road continues to rise.

Automotive 52

Automotive Used Cars Car Customer Service 52

The Drive

NOVEMBER 24, 2023

Craftsman knows that, too, which is exactly why they’re rolling out killer savings on all the items you’ve been giving the side-eye on your way to the customer service counter. Hand Tools 308-Piece Mechanic’s Tool Set for $219.00 135-Piece Mechanic’s Tool Set for $159.00 130-Piece Master Impact Set for $379.99

Customer Service 67

Customer Service IT 67