Customer Service Related Topics 
Auto Service World
MARCH 11, 2025
Image credit: Depositphotos.com The post How much bad customer service is costing businesses appeared first on Auto Service World. Exceed expectations in key moments: Focus on pivotal touchpoints, whether through seamless digital interactions or meaningful in-person engagements, to leave lasting positive impressions.
Automotive Training Centre
JULY 8, 2025
Exceptional customer service skills are just as important. In fact, for many clients, the quality of service they receive at the front counter can influence their overall satisfaction just as much as the repair itself. Here’s a breakdown of the essential customer service traits that every AST should master.
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Automotive Training Centre
NOVEMBER 6, 2024
Becoming a successful body shop owner requires a blend of skills that cover everything from inventory management to customer service. With inventory in check, the next priority is building strong customer relationships. Beyond customer relations, financial literacy is key to managing a successful shop.
Auto Service World
MARCH 26, 2025
This investment will include functions such as customer service, supply chain operations, talent acquisition and marketing innovation showing that AI has expanded beyond traditional IT applications. By 2025, surveyed companies plan to allocate an average of 3.32 per cent of their revenue to AI.
Auto Service World
NOVEMBER 26, 2024
Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. One in four women said they know someone who has experienced sexism either while driving or at a service shop.
AutoSuccess
MARCH 20, 2025
Customer Service Index Study (CSI). Porsche outscored the competition in each of the CSI Voice of the Customer categories by wide margins: Service Advisor, Service Facility, Service Initiation, Service Quality and Vehicle Pick-Up. Customer Service Index Study appeared first on AutoSuccessOnline.
Automotive Training Centre
DECEMBER 18, 2024
A successful auto body shop owner can see opportunities and take the lead Strong Customer Relationship Skills Owning an auto body shop is about connecting with people. Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customer service.
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