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How much bad customer service is costing businesses

Auto Service World

Image credit: Depositphotos.com The post How much bad customer service is costing businesses appeared first on Auto Service World. Exceed expectations in key moments: Focus on pivotal touchpoints, whether through seamless digital interactions or meaningful in-person engagements, to leave lasting positive impressions.

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Customer Service Skills Every AST Needs

Automotive Training Centre

Exceptional customer service skills are just as important. In fact, for many clients, the quality of service they receive at the front counter can influence their overall satisfaction just as much as the repair itself. Here’s a breakdown of the essential customer service traits that every AST should master.

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Auto Parts Training: 5 Essential Skills for Future Shop Owners

Automotive Training Centre

Becoming a successful body shop owner requires a blend of skills that cover everything from inventory management to customer service. With inventory in check, the next priority is building strong customer relationships. Beyond customer relations, financial literacy is key to managing a successful shop.

Finance 290
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How retailers, brands are investing in AI

Auto Service World

This investment will include functions such as customer service, supply chain operations, talent acquisition and marketing innovation showing that AI has expanded beyond traditional IT applications. By 2025, surveyed companies plan to allocate an average of 3.32 per cent of their revenue to AI.

Retail 240
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The gender divides in automotive

Auto Service World

Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. One in four women said they know someone who has experienced sexism either while driving or at a service shop.

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Porsche Tops J.D. Power 2025 U.S. Customer Service Index Study

AutoSuccess

Customer Service Index Study (CSI). Porsche outscored the competition in each of the CSI Voice of the Customer categories by wide margins: Service Advisor, Service Facility, Service Initiation, Service Quality and Vehicle Pick-Up. Customer Service Index Study appeared first on AutoSuccessOnline.

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Anatomy of a Successful Auto Body Shop Owner

Automotive Training Centre

A successful auto body shop owner can see opportunities and take the lead Strong Customer Relationship Skills Owning an auto body shop is about connecting with people. Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customer service.