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From the Magazine: Unraveling the customer service paradox

Auto Service World

A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.

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A Day In The Life Of A Customer Service Rep After Dispatch Training

Automotive Training Centre

However, customer service representatives play a pivotal role in ensuring that the wheels keep turning literally and metaphorically. After undergoing dispatch training, a customer service rep in this sector is well-equipped to handle a range of tasks, from managing freight logistics to ensuring vehicle uptime.


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3 Customer Service Best Practices To Apply After Auto Parts Training

Automotive Training Centre

Customers today have access to a wide range of options and resources to research, compare, and make informed decisions, so the role of exceptional customer service cannot be understated. This shift has propelled customer service to the forefront of business success.

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FMCs & Customer Service - What Matters to Fleet Clients?

Automotive Fleet

In recognition of Customer Service Week, Enterprise Fleet Management showcases how its Kentucky team infuses creativity and teamwork to grow its business by more than 650% in just over a decade.

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Exceptional Customer Service: Our Commitment to You

Miracle Body and Paint

At Miracle Body and Paint, we understand the importance of customer service and satisfaction. That’s why we have made it our top priority to provide exceptional […]

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Customer Service in the Auto Repair Industry: Give Them the Pickle!


A major component in fostering this trust is exceptional customer service. But what does exceptional customer service entail? Bob Farrell, a legend in the service industry, provides a profound and simple answer: “Give them the pickle!” By embracing Bob Farrell’s “Give them the pickle!”

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5 Simple Tips for Better Customer Service as a Service Advisor


As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.