article thumbnail

How much bad customer service is costing businesses

Auto Service World

Image credit: Depositphotos.com The post How much bad customer service is costing businesses appeared first on Auto Service World. Exceed expectations in key moments: Focus on pivotal touchpoints, whether through seamless digital interactions or meaningful in-person engagements, to leave lasting positive impressions.

article thumbnail

Customer Service Skills Every AST Needs

Automotive Training Centre

Exceptional customer service skills are just as important. In fact, for many clients, the quality of service they receive at the front counter can influence their overall satisfaction just as much as the repair itself. Here’s a breakdown of the essential customer service traits that every AST should master.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Job Search Guide: Become a Customer Service Rep After Dispatch Training

Automotive Training Centre

Dispatch training opens many career opportunities, including becoming a customer service representative. If you enjoy problem-solving and interacting with customers, this could perfectly fit your skillset. If you received feedback on clear communication with customers or co-workers, highlight that, too.

article thumbnail

Leveraging Technology for Customer Service After Auto Mechanic School

Automotive Training Centre

Today’s auto shops thrive on exceptional customer service, where clients expect expert repairs and a smooth, tech-enhanced experience. Mechanics can strengthen client relationships and drive their career growth by blending technical expertise with customer-focused service. Do you want to become a mechanic ?

article thumbnail

How Dispatch Training Prepares You to Face Common Customer Service Challenges

Automotive Training Centre

Once completing dispatch training and enter the fast-paced world of logistics and truck dispatch, you’ll discover customer service is the backbone of successful operations. At ATC Montreal, we understand dispatchers’ challenges and their crucial role in ensuring customer satisfaction.

article thumbnail

How to Apply the Principles of Customer Service After Auto Mechanic School

Automotive Training Centre

Excellent customer service is crucial in building a loyal client base and standing out in a competitive market. This blog post explores how to apply customer service after completing auto mechanic school. Good customer service can lead to repeat business, positive reviews, and referrals.

article thumbnail

From the Magazine: Unraveling the customer service paradox

Auto Service World

A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.