Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. Suppose you’re considering taking up a Service Advisor position right after your training. In that case, this blog post highlights five of the most common career challenges that service advisors face, plus expert tips on managing them.

Service Advisor 306

Service Advisor Management Automotive Technical 306

Automotive Training Centre

SEPTEMBER 26, 2023

If auto mechanics are the lifeblood of the automotive repair industry, service advisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, service advisors are responsible for many other tasks that, quite literally, can make or break the business.

Service Advisor 306

Service Advisor Auto Mechanic Training Software Auto Repair 306

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

Service Advisor 264

Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. As you’ll discover in service advisor training, CAMVAP helps resolve disputes.

Service Advisor 264

Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

Service Advisor 255

Service Advisor Automotive Services Auto Mechanic Training Management 255

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. As per service advisor training, a warranty administrator must possess organizational skills. Warranty Administrators often liaise between customers, service departments, and manufacturers.

Service Advisor 263

Service Advisor Customer Service Auto Mechanic Training Automotive 263

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

Service Advisor 237

Service Advisor Vehicle IT Auto Repair 237

Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. At the Overland Park Convention Centre, management training looked at how owners can improve their business by way of training in topics such as financial, leadership, artificial intelligence and more.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Auto Service World

MAY 8, 2025

For service advisors struggling to discuss necessary repairs, she recommended first identifying the customer’s personality type. She noted that the technique works in personal relationships, management and even parenting.

Service Advisor 258

Service Advisor Auto Repair Shop Auto Repair Brake Repair 258

Auto Service World

JUNE 13, 2025

However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors. If jobbers want to provide true value to their customers, investing in advisor training is just as essential — if not more so — than technical training. Why train service advisors?

Service Advisor 166

Service Advisor Technical Consulting Automotive Repair 166

AutoShopOwner

JANUARY 6, 2024

But isn't this dependent on the ability of the Service Advisor to get write-ups done, cars dispatched, make sales, handle phone calls, walk-ins, etc.? If the service advisor's load increases, doesn't this affect overall shop production? We judge our shop's production by car counts and billable labor hours.

Service Advisor 130

Service Advisor Car 130

Auto Service World

MAY 21, 2025

Performance is evaluated in three segments: full-service maintenance and repair, quick oil change, and tire replacement, across seven factors including ease of scheduling, fairness of charges, service advisor courtesy, service advisor performance, service facility, time to complete service and quality of work.

Oil Change 180

Oil Change Service Advisor Vehicle Repair Vehicle 180

Shop Marketing Pros

AUGUST 19, 2024

How your Service Advisors Impact Your Marketing with Elite Worldwide Webinar Tuesday | 9/24/2024 12:00 PM CDT Join us for our first official partnered Tuesday Teaching!

Service Advisor 130

Service Advisor 130

Shop Marketing Pros

JUNE 26, 2024

EPISODE: 106 – Part 2 – Customer Retention Series – Service Advisor Role In this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim Walker are joined by Rena Rennebohm to discuss the crucial role of service advisors in customer retention.

Service Advisor 130

Service Advisor Auto Repair 130

Tomorrow's Technician

AUGUST 8, 2024

The post Selling Ride Control: Key Insights for Service Advisors appeared first on Tomorrows Technician. Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Brake & Front End

AUGUST 8, 2024

The post Selling Ride Control: Key Insights for Service Advisors appeared first on Brake & Front End. Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Automotive Training Institute

MARCH 2, 2023

ATI | Often, there can be a disconnect between the techs and service advisors, also considered the front and the back of shops.

Service Advisor 130

Service Advisor Automotive Management 130

Auto Service World

DECEMBER 17, 2024

Instead, Voth advocates for a culture that brings employees together, particularly as the industry faces a growing shortage of skilled technicians and service advisors. If you use fear, you are not going to get the most out of the people that you work with.

Management 243

Management Service Advisor Consulting Retail 243

Shop Marketing Pros

JULY 2, 2025

We’ll dig into topics like lead quality vs. lead conversion, how your service advisors might be unknowingly costing you business, the difference between perceived and actual appointments, and why the phrase “price shopper” might be more excuse than reality.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Software 130

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 110

Service Advisor Auto Body Shop Auto Repair Shop Management 110

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. “I have to have a standard that’s more important than that person or the sales they’re going to generate.” And it needs to be done swiftly. He’s been through this. He was highly skilled and meticulous.

Service Advisor 279

Service Advisor IT Auto Repair Management 279

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 111

Service Advisor Automotive Automotive Services Technical 111

AutoShopOwner

FEBRUARY 14, 2024

So why do so many service advisors struggle with this? And those that do book the next appointment at car delivery increase sales, maintain car counts, and have a better ROI. Why, they focus on the customer right in front of them. We all know that retention is less costly than new customer acquisition.

Service Advisor 130

Service Advisor Car IT 130

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Do you handle scheduling jobs? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle repair approvals? There are always problems you dont expect.

Service Advisor 52

Service Advisor Auto Repair Software Management 52

Auto Service World

AUGUST 6, 2024

The top job of a service advisor is to get a customer to come through the door when the auto shop’s phone rings, even if that customer is just trying to get the price of a repair. Jay Huh, a … The post Getting the phone shopper into your shop appeared first on Auto Service World.

Service Advisor 291

Service Advisor Auto Repair Management 291

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 105

Service Advisor Automotive Technical Finance 105

Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

Service Advisor 130

Service Advisor Car Automotive Auto Repair 130

Auto Service World

OCTOBER 5, 2023

That extends to service advisors when trying to build relationships with clients. Coaches advised to look for any … The post Try these conversation starters with customers appeared first on Auto Service World. There’s the old adage that you never want to bring up politics or religion with customers.

Service Advisor 291

Service Advisor Auto Repair Management 291

Tomorrow's Technician

JUNE 17, 2025

shop management software, adding powerful new tools that give service advisors greater flexibility and control when managing revisions. By enhancing Job View’s capabilities, Manager SE empowers service advisors to deliver clearer communication and improve overall management of complex repair estimates,” said McDonnell.

Management 130

Management Service Advisor Software Vehicle 130

Auto Service World

NOVEMBER 9, 2023

Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, service advisors and technicians need to know to stay on top of their game The post <span style=color:#ff0000>From the Magazine:</span> The 2023 Training Report appeared first on Auto Service World.

Service Advisor 275

Service Advisor Management Apprenticeship Auto Repair 275

Auto Service World

SEPTEMBER 2, 2024

CARS magazine is launching a new survey to get the opinions of automotive technicians and service advisors from shops across Canada. The survey is broken up into separate sections: General questions, questions for service advisors, separate ones for tech and the more general questions to wrap things up.

Service Advisor 251

Service Advisor Automotive Technician Management Automotive 251

Brake & Front End

DECEMBER 9, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A Guide to Diagnosing and Servicing appeared first on Brake & Front End. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor Vehicle IT 130

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. The business should be profitable enough to pay all the bills (including payroll), pay your business loan and allow you to save for upgrading equipment in the future.

Finance 264

Finance Service Advisor Education A Tech 264

CATI

DECEMBER 28, 2023

Several excellent entry-level positions exist for students completing service advisor training to explore. Benefits of a Stock Clerk Career After Service Advisor Training Stock clerks enjoy many career benefits. Service advisor training graduates can enjoy many career benefits as stock clerks.

Service Advisor 104

Service Advisor Automotive Management Car 104

Auto Service World

JULY 3, 2025

By comparing current sales to where they should be and reporting these figures to service advisors and front-line staff, shops can significantly improve performance. People perform better when they know that they are measured. It happens every time,” he said.

Service Advisor 195

Service Advisor Auto Repair Shop Auto Repair Management 195