Automotive Training Institute

MARCH 2, 2023

ATI | Often, there can be a disconnect between the techs and service advisors, also considered the front and the back of shops.

Service Advisor 130

Service Advisor Automotive Management 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Car Technical 59

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

Automotive Repair 52

Automotive Repair Service Advisor Automotive Auto Repair Shop 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After Service Advisor Training appeared first on CATI.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Automotive 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Preventative Maintenance 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

Auto Service World

OCTOBER 5, 2023

That extends to service advisors when trying to build relationships with clients. Coaches advised to look for any … The post Try these conversation starters with customers appeared first on Auto Service World. There’s the old adage that you never want to bring up politics or religion with customers.

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Service Advisor Auto Repair Management 254

Auto Service World

NOVEMBER 9, 2023

Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, service advisors and technicians need to know to stay on top of their game The post <span style=color:#ff0000>From the Magazine:</span> The 2023 Training Report appeared first on Auto Service World.

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Service Advisor Management Auto Repair Apprenticeship 211

Institute for Automotive Business Excellence

AUGUST 18, 2022

Our only tool as service advisors is communication. These are active listening skills, skills that are imperative to being an exceptional service advisor and extremely helpful to overcoming (or avoiding) objections. Many times, it’s how you say the things that you say, and what adjectives you use.

Service Advisor 52

Service Advisor Car Vehicle IT 52

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. So how do we (service advisors, owners, front counter workers, etc.) I believe the most important tool for advisors is to instill VALUE into each and every repair.

Service Advisor 52

Service Advisor Vehicle Automotive Education 52

Shop Marketing Pros

DECEMBER 6, 2023

They highlight four signs that a business may not be ready for marketing, including a high comeback rate, poor phone skills of service advisors, low Average Repair Order (ARO), and low or no profits. They stress the need to address these issues before focusing on marketing and business growth.

Auto Repair 130

Auto Repair Service Advisor Car IT 130

Auto Service World

JULY 6, 2023

The service advisor always has to answer the phone or welcome customers with an upbeat positive attitude. Because on the other end of the line or other side of the counter, they never know how anxious and panicked the customer … The post Lowering the anxiety of the panicked customer appeared first on Auto Service World.

Service Advisor 240

Service Advisor Auto Repair Management 240

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

Service Advisor 144

Service Advisor Vehicle Auto Repair Management 144

AutoShopOwner

OCTOBER 29, 2023

While the tech must be accountable for his or her efficiency, many factors are at play here regarding overall production, for example: Skill level Training Available tools, the right equipment and information The speed of the service advisors building estimates Does the shop have workflow systems in place, and is it being managed AND (THIS IS THE ONE (..)

Service Advisor 189

Service Advisor Electricity Management IT 189

AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. As a business coach, I see this all too often. The bottom line is this: All auto repair shops go through ups and downs.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Car 130

AutoShopOwner

SEPTEMBER 14, 2023

Sep 4, 2023 Additionally, there is another study going on about AI’s use as an automotive service advisor. bot was able to determine a medical diagnosis accurately about 72 percent of the time, based on the patient's symptoms and personal medical information.

Automotive Services 130

Automotive Services Automotive Service Advisor IT 130

Tomorrow's Technician

OCTOBER 12, 2023

Buckley is an ASE Certified Service Advisor, Master Tech, and AMI Master – AMAM & AMEV. My Father’s Shop is a family-owned and operated business located just south of the Dallas Ft. Worth area in Midlothian, TX. Buckley and his wife, Candace, have owned the business for over 40 years.

Auto Repair Shop 246

Auto Repair Shop Auto Repair ASE Automotive 246

Shop Marketing Pros

SEPTEMBER 18, 2023

Your Service Advisors Have Poor Phone Skills This is one of the most common reasons we see marketing “fail”, and we often don’t catch this until after we’re working with a new client and we start listening to phone call recordings. Spending marketing dollars to send more phone calls to a mediocre service advisor is money wasted.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Car 130

Automotive Training Centre

OCTOBER 11, 2023

It’s not a terminal position but a launchpad that, with the right combination of dedication and further automotive training , can lead to roles such as a mechanic, service advisor, or parts specialist. Lastly, the position of a shop helper is a stepping stone to more specialized roles within the automotive industry.

Automotive 270

Automotive Auto Mechanic Training Automotive Repair Mechanic 270

FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

Automotive Repair 52

Automotive Repair Automotive Auto Repair Shop Auto Repair 52

AutoSuccess

NOVEMBER 13, 2023

. “What’s so exciting is that we accomplished an intelligent read-write integration that enables STELLA to operate just like an employee at the dealership, with the ability to input data and manage operational codes just like a service advisor would do.”

Service Advisor 52

Service Advisor Automotive Customer Service Management 52

AutoShopOwner

NOVEMBER 22, 2023

INVESTING IN TRAINING PROGRAMS Investing in training programs for both techs and service advisors is key to the growth and development of their teams. These training programs have helped them elevate their skills and knowledge of their staff while increasing customer satisfaction and repeat customers.

Service Advisor 130

Service Advisor Finance Management IT 130

Tomorrow's Technician

OCTOBER 5, 2023

To help you offer the right guidance to your customers, visit ShopSquadOnline.com for recommendations from other service advisors and technicians who are dealing with these customer questions every day. Of course, as with any component, dependable results are possible only with proper application. Thanks for watching.

Service Advisor 130

Service Advisor Automotive Vehicle Engineering 130

AutoShopOwner

MAY 16, 2023

For example: If a customer complains of a vibration or drive line noise, the service advisor must explain and sell the appropriate test procedure for that particular problem. But, there are times when a more lengthy inspection is needed, and must be explained and billed to the customer.

Vehicle 100

Vehicle Auto Repair Service Advisor Car 100

Brake & Front End

OCTOBER 5, 2023

To help you offer the right guidance to your customers, visit ShopSquadOnline.com for recommendations from other service advisors and technicians who are dealing with these customer questions every day. Of course, as with any component, dependable results are possible only with proper application. Thanks for watching.

Service Advisor 130

Service Advisor Vehicle Automotive Engineering 130

Autoshop Solutions

NOVEMBER 28, 2023

We know the technicians, service advisors, and managers. We contact customers monthly and consistently check ads to ensure they perform and promote targeted services. Our team listens to customer calls to ensure quality and advises service advisors and business operations. We get to know our clients.

Management 52

Management Auto Repair Service Advisor Automotive 52

BA Auto Care

OCTOBER 10, 2023

People usually don’t think about their service advisor, but it is also important to have a skilled service advisor. That’s because there are different ways to accomplish the same repair; a skilled service advisor can help you decide on the best path by explaining what’s involved in each type of service.

Brake Repair 52

Brake Repair Auto Repair Shop Automotive Technician Service Advisor 52

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Of course, other factors dictate the quality of service such as price, repair accuracy and shop environment – but first and foremost the customer is influenced by the relationship with the service advisor. A common example of this is inspecting the vehicle for damage marks while talking to the customer.

Automotive Repair 52

Automotive Repair Automotive Auto Repair Service Advisor 52

Auto Profit Masters

MAY 9, 2023

This past weekend, May 6-7, 2023, shop owners, service advisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit.

Service Advisor 100

Service Advisor Vehicle Auto Repair Shop Auto Repair 100

Brake & Front End

OCTOBER 3, 2023

Service advisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. Your customers have questions about a lot of components on, in and under their cars. Do you know what is often overlooked? The battery. Often, your customer will ask “Does it fit?”

Vehicle 130

Vehicle Electric Vehicles Electric Cars Service Advisor 130

AutoShopOwner

AUGUST 6, 2023

Elite’s AMI-Accredited Fly With The Eagles is the most complete foundational business course around, and it is exclusively designed for you, the automotive shop owner.

Service Advisor 100

Service Advisor Automotive Utilities Transportation 100

Bolt on Technology

SEPTEMBER 28, 2023

From your service advisors to your technicians, everyone has a busy day ahead of them most days—and sometimes when you're busy, something's got to give. Establishing good communication for your dealership not only saves you time, but also can be a pathway to earning you more money.

Service Advisor 52

Service Advisor 52

AutoVitals

JUNE 5, 2023

How many times per day is the average auto shop service advisor interrupted by activity around their garage? You might think this only happens once or twice daily, but you’d be way off the mark.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Management 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Car 130

Autoflow

SEPTEMBER 14, 2023

Additionally, the calendar feature enables service advisors to view appointments, events, and current active jobs. The scheduler gives web visitors the tools to avoid missed phone calls and voicemail and sends automated text and email reminders, reducing no-show appointments.

Service Advisor 91

Service Advisor Vehicle Software Management 91

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Auto Repair Shop Auto Repair 52

Shop Marketing Pros

JUNE 14, 2023

AI and Service Advisors (00:20:03)* Discusses how AI can give service advisors superpowers by reducing the time they spend on the phone and behind screens. *Jasmine: AI Assistant for Auto Repair (00:19:19)* Introduces Jasmine, an AI assistant built and trained on auto repair data.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Automotive 130