Service Advisor Related Topics 
Auto Service World
MAY 20, 2025
The mindset of service advisors and shop owners plays a crucial role in the success and growth of the business, according to a shop coach. For service advisors, dealing with challenging customers can be particularly frustrating. How can I improve my processes? How can I help my employees?
Auto Service World
FEBRUARY 11, 2025
Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.
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Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.
Auto Service World
MAY 8, 2025
For service advisors struggling to discuss necessary repairs, she recommended first identifying the customer’s personality type. She noted that the technique works in personal relationships, management and even parenting.
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
Auto Service World
JULY 17, 2025
A key component of your shop is the mission statement, explained Sabrina Wilkerson, a former service advisor and now a trainer at training company Elite, and Tom Amero, director of operations at Elite.Wilkerson emphasized the importance of ensuring that service advisors understand and feel part of the shop’s mission and vision.
Auto Service World
MAY 21, 2025
Performance is evaluated in three segments: full-service maintenance and repair, quick oil change, and tire replacement, across seven factors including ease of scheduling, fairness of charges, service advisor courtesy, service advisor performance, service facility, time to complete service and quality of work.
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