Automotive Training Centre

SEPTEMBER 27, 2023

A service advisor acts as an intermediary between the client and the technicians. In a supervisory capacity, a service advisor oversees workflow, ensures quality service, and manages customer relations. As you have been advised to do in service advisor training , approach with sensitivity and finesse.

Service Advisor 299

Service Advisor Auto Mechanic Training Management Auto Repair 299

Auto Service World

MAY 8, 2025

In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner.

Service Advisor 257

Service Advisor Auto Repair Shop Auto Repair Brake Repair 257

Shop Marketing Pros

FEBRUARY 10, 2025

If youve ever wanted to attract higher-end clients and transform your reputation, branding your shop as a concierge service could be the game-changer youve been looking for. What Does Concierge Auto Repair Mean? At its heart, concierge auto repair is about making your clients feel taken care of at every step.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Mechanic 130

Auto Service World

MARCH 13, 2025

Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. Service advisors had the chance to take classes on topics like customer service and selling strategies.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Auto Service World

DECEMBER 17, 2024

If you want better team dynamics, the styles you may have been raised with when coming up as a technician wont help you achieve that, said Murray Voth, an automotive aftermarket consultant and coach with RPM Training. We use fear. We use intimidation. Because thats what we were taught, he said, recalling past practices.

Management 243

Management Service Advisor Consulting Retail 243

Shop Marketing Pros

SEPTEMBER 6, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. I was great at fixing cars but I knew nothing about running a business.

Auto Repair 246

Auto Repair Auto Repair Shop Automotive Mechanic 246

Shop Marketing Pros

JULY 10, 2024

EPISODE: 108 – Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty Welcome to another episode of the Auto Repair Marketing Podcast, hosted by Brian and Kim Walker! Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast.

Auto Repair 246

Auto Repair Service Advisor Automotive 246

Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

Service Advisor 130

Service Advisor Car Automotive Auto Repair 130

Shop Marketing Pros

OCTOBER 27, 2023

We just came through the summer months and most auto repair shops seemed to do pretty well. There are good months in auto repair and bad months. C’mon… everybody knows no one is thinking about auto repair! There are only bad months in auto repair! Does it represent your auto repair shop well?

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Auto Service World

SEPTEMBER 2, 2024

CARS magazine is launching a new survey to get the opinions of automotive technicians and service advisors from shops across Canada. The survey is broken up into separate sections: General questions, questions for service advisors, separate ones for tech and the more general questions to wrap things up.

Service Advisor 250

Service Advisor Automotive Technician Management Automotive 250

Tire Review Magazine

MARCH 9, 2025

Todays Class has announced the launch of its Spanish auto repair training program. The first phase includes key topics such as brakes, lubrication service, tire and wheel service, steering and suspension, and safety. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

Auto Service World

NOVEMBER 5, 2024

AAPEX and the SEMA Show are underway in Las Vegas as part of Automotive Aftermarket Industry Week and the Auto Service World team is there. Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry.

Service Advisor 130

Service Advisor Management Automotive Vehicle 130

AutoShopOwner

NOVEMBER 15, 2024

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Isn’t It Time We Rethink What a Master Level Technician Is?

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

Car 130

Car Auto Repair Shop Auto Repair Service Advisor 130

Brake & Front End

MAY 13, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Meet our April candidates! Since then, we have sponsored seven apprentice candidates.

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Tomorrow's Technician

APRIL 29, 2025

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Jake Sorensen, Technician McNeil’s Auto Care, Sandy, UT Jake Sorensen Jake Sorensen is the shop manager and diagnostic technician at McNeils Auto Care. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? Timestamps *Introduction and Sponsorship (00:00:01 – 00:00:39)* The speakers introduce the podcast and thank the sponsor, Repair Pal. Opportunity in CRM (00:02:55)* Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoFix

FEBRUARY 13, 2025

The auto repair industry is more complex than ever, and customers expect more than just quality repairsthey want an exceptional customer experience. Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. Be upfront about labor time and costs to avoid surprises.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Bolt on Technology

DECEMBER 19, 2023

As we approach 2024, it's crucial for technicians, service advisors, and repair shop owners to stay ahead of the curve in this rapidly changing industry. So, let's delve into the anticipated auto repair trends for the upcoming year, and explore what we can expect in the ever-evolving automotive landscape.

Auto Repair 92

Auto Repair Service Advisor Automotive IT 92

Business Actualization

AUGUST 5, 2024

Transparency is crucial in marketing, as it is in the auto repair industry. With over 24 years of experience in digital marketing for auto repair shops and over 30 years of automotive business experience, our perspective is unmatched in our space.

Auto Repair Shop 228

Auto Repair Shop Auto Repair Service Advisor Automotive Repair 228

Shop Marketing Pros

JULY 7, 2023

When people want their car fixed, they don’t just go to any auto repair shop. They look for a business known for its exceptional service quality and ability to deliver outstanding results. A proven process is the exact way that your team does things at your auto repair shop. Here’s how that works.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. Finding and keeping the right people is a constant struggle, especially given the scarcity of skilled trades in the automotive aftermarket.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently. Are you ready to become a mechanic ?

Mechanic 97

Mechanic Automotive Service Advisor Management 97

Tomorrow's Technician

OCTOBER 12, 2023

From October 16 through October 22, high schools, technical centers and colleges in the Continental United States can be nominated to receive one of five automotive testing kits, valued up to $5,600. The idea behind the contest is to bring local attention to the automotive programs at the schools,” says Buckley.

Auto Repair Shop 246

Auto Repair Shop Service Advisor ASE Auto Repair 246

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?" You are the client.

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?" You are the client.

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop? In this visual age, they can also quickly capture photos or videos to reinforce the need for a repair.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

Service Advisor 52

Service Advisor Automotive Repair Automotive Auto Repair Shop 52

Auto Service World

JULY 23, 2024

Nominations are now open for the AAPEX Service and Repair Awards, which celebrate outstanding achievements in the automotive service industry.

Service Advisor 147

Service Advisor Automotive Services Automotive Auto Repair 147

DRIVE

JANUARY 31, 2025

Exclusive Automotive: A Trusted Fleet Service Specialist in the Heart of Las Vegas Las Vegas, NV may be known worldwide as a tourist destination, but for Micah Howell and Wayde Yeley, its simply home. As co-owners of Exclusive Automotive , theyve built a business rooted in integrity, trust and a genuine commitment to their community.

Automotive 52

Automotive Service Advisor Apprenticeship Management 52

Auto Service World

AUGUST 20, 2024

In the fast-paced world of automotive service, trust and timeliness are two keys to customer satisfaction, an industry coach emphasized.

Automotive Services 287

Automotive Services Automotive Service Advisor Auto Repair 287

Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Yet much more goes into determining labor time for various repair jobs than just experience. Yet much more goes into determining labor time for various repair jobs than just experience.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

CATI

JUNE 15, 2023

Recalls in the automotive industry are fairly common, although the truly massive ones occur less frequently. Irrespective of scale, however, mass recalls can be a challenging time for auto manufacturers, service centres (and dealerships), and consumers. Are you looking for a world-class automotive school ?

Service Advisor 52

Service Advisor Auto Repair Shop Management Manufacturing 52

Auto Service World

MARCH 18, 2025

In the ever-competitive automotive aftermarket industry, delighting customers has become a differentiator for successful businesses. According to Murray Voth, an automotive aftermarket coach and consultant with RPM Training, the secret to achieving this lies in understanding the unique expectations of each stakeholder.

Automotive 130

Automotive Consulting Electronics Retail 130

Shop Marketing Pros

FEBRUARY 20, 2024

A Video Marketing Masterclass for Auto Repair Shop Owners Changing the Industry L&N Automotive April 13th, 2024 Register Now Join industry experts Brian Walker of Shop Marketing Pros and Chris Enright of Enright Automotive for an immersive, 8-hour class designed to turbocharge your marketing efforts using the power of video.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Automotive 130

Auto Service World

FEBRUARY 13, 2025

Consistent, quality inspections are at the heart of a successful automotive shop, according to an industry coach.

Consulting 130

Consulting Retail Automotive Service Advisor 130

Shop Marketing Pros

JULY 3, 2024

EPISODE: 107 – Part 3 – Customer Retention Series – Loyalty Programs Customer loyalty programs are crucial for retaining clients in the auto repair industry. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick.

Pit Crew 130

Pit Crew Service Advisor Auto Repair Management 130