AutoSuccess

NOVEMBER 12, 2024

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. Despite the importance, achieving high retention levels can be challenging.

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Vehicle Mechanic Car Dealership Automotive 98

AutoSuccess

NOVEMBER 26, 2024

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

Finance 95

Finance Car Dealership Management Automotive 95

AutoSuccess

MARCH 4, 2025

Cyber intrusions are met with an instant response when observed conditions mandate it, rather than hours, days or longer, as is often the problem with cybersecurity now popular in car dealerships.

Car Dealership 80

Car Dealership Car Management IT 80

AutoSuccess

JANUARY 21, 2025

As cyber activity toward car dealerships has intensified, cyber compliance and prevention companies are ratcheting their defenses. Management must insist all users have malware software installed, but the laxity we see in dealerships at this level is remarkable.

Car Dealership 52

Car Dealership Management Software Car 52

AutoSuccess

DECEMBER 30, 2024

New car dealerships are constantly seeking effective strategies to enhance customer retention and boost sales. This tactic involves formalizing new car buyers introductions to the service department during their vehicle purchases, setting the stage for ongoing engagement and fostering enduring customer loyalty.

Car Dealership 52

Car Dealership Automotive Vehicle Management 52

Auto Service World

DECEMBER 4, 2024

But after having her first child, she moved into the management side of things at a local car dealership where she held roles such as parts manager and service manager. After moving on to another dealership which later closed, the opportunity came up to run this Motorcade branch. She began her career as an automotive technician.

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Retail Management Automotive Customer Service 279

AutoSuccess

SEPTEMBER 10, 2024

In today’s consumer-driven market, car dealerships can significantly benefit by adopting best practices from other industries. Despite being the second-largest purchase most people make, buying a car often lacks the same level of clarity and accessibility. However, the car-buying experience often falls short in comparison.

Car 52

Car Car Dealership Utilities Vehicle 52

AutoSuccess

JULY 9, 2024

It’s no secret that dealers are facing a complex set of challenges when sourcing used car inventory. While supply constraints have been a major focus, it’s also important to consider how demand dynamics are influencing the used car market and complicating dealerships’ ability to source inventory effectively.

Used Cars 59

Used Cars Car Finance Consulting 59

AutoSuccess

DECEMBER 7, 2023

Outsourcing allows car dealerships to streamline operations and their employees to focus on what they do best — sales and customer service. The benefits of partnering with a vendor for your dealership’s title work include cost savings, reduced compliance issues and administrative tasks, and improved turnaround times and cash flow.

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Car Dealership Finance Automotive Marketing Customer Service 97

AutoSuccess

FEBRUARY 12, 2025

New car dealerships face increasing pressure to deliver exceptional customer experiences while maintaining profitability. By leveraging technology, optimizing processes and fostering a culture of excellence, dealerships can transform the service drive into a powerhouse of revenue and retention.

Service Advisor 52

Service Advisor Software Car Dealership Customer Service 52

AutoSuccess

MARCH 11, 2025

A Guide for New Car Dealerships Dealerships are constantly exploring ways to enhance customer retention and leverage every opportunity. While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management.

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Service Advisor Car Dealership Management Utilities 52

AutoSuccess

MARCH 18, 2025

Success Story: Healey Brothers’ Revolutionary Approach When the Healey Brothers Auto Group in New York’s Hudson Valley decided to revolutionize their social media strategy, they didn’t want to just sell cars they wanted to sell their story.

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Media Car Dealership Vehicle Car 59

AutoSuccess

NOVEMBER 9, 2024

car dealerships fell to 34% in 2021, according to JM&A’s 2022 Ultimate Guide to Dealership Growth. Little of this investment is for training staff on following various regulations governing the dealership’s business. It requires superpowers to run a dealership and keep it free of external and internal threats.

Car Dealership 52

Car Dealership Software Engineering Car 52

AutoSuccess

SEPTEMBER 28, 2023

So can AI help car dealers, or is it like the AI robots sent back from the future to kill John Connor? AI enables car dealerships to do things faster and with less effort, enabling us to do things we never thought we could tackle while removing tasks we are not best suited to do from our plates. There’s a buzz about ChatGPT.

Car Dealership 97

Car Dealership Customer Service Car Management 97

AutoSuccess

OCTOBER 21, 2024

Used vehicle acquisition is competitive, expensive and nuanced, even for the best car dealers. While some dealerships are happy sending their used car manager to the auction, others who aren’t satisfied with that approach need to get a little scrappy and think outside the box. Where Do You Find Them? More on this later.

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Used Cars Car Car Dealership Management 52

Tire Review Magazine

JANUARY 4, 2024

During this time, Tire Discounters expanded its family of brands to include Butler Tire, Carriage House Car Wash and two new pre-owned specialty car dealerships. The post Tire Discounters details growth spurt over the last two years appeared first on Tire Review Magazine.

Car Dealership 52

Car Dealership Vehicle Car IT 52

Tire Review Magazine

JANUARY 4, 2024

During this time, Tire Discounters expanded its family of brands to include Butler Tire, Carriage House Car Wash and two new pre-owned specialty car dealerships. The post Tire Discounters details growth spurt over the last two years appeared first on Tire Review Magazine.

Car Dealership 52

Car Dealership Vehicle Car IT 52

Tire Review Magazine

MARCH 26, 2025

Of its tire sales, 90% is retail, with the remaining 10% wholesale to area car dealerships. People would come in when I was there, and Im sure they still do, put the keys on the counter and say, I want this car to be very safe. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service.

Media 52

Media Management Banking Finance 52

Tire Review Magazine

MARCH 26, 2025

Of its tire sales, 90% is retail, with the remaining 10% wholesale to area car dealerships. People would come in when I was there, and Im sure they still do, put the keys on the counter and say, I want this car to be very safe. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service.

Media 52

Media Management Banking Finance 52

AutoSuccess

JANUARY 12, 2025

In the highly competitive automotive industry, car dealerships struggle with attracting, developing and retaining talent. Managing a dealership workforce requires a nuanced approach, but many dealerships still struggle with high turnover, skill gaps and productivity issues, which impact profits and customer satisfaction.

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Management Education Car Dealership Automobile 52

AutoSuccess

MARCH 15, 2025

For instance, if you want to promote your new showroom arrivals, try a prompt like: Write a social media post for a car dealership showcasing the latest sedans with advanced safety and tech features.

Media 52

Media Car Dealership Utilities Vehicle 52

AutoSuccess

JUNE 13, 2025

At risk is the vast amount of sensitive customer data car dealerships handle, including financial details, personally identifiable information (PII) and vehicle telematics. Today’s cyber threat environment is so prevalent, fluid and damaging that decision-makers must act.

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Software Finance Car Dealership Automotive 40

AutoSuccess

JANUARY 29, 2024

Back in the early days of his career, Jose Mendoza was simply looking for an office job at a local car dealership. During his interview process with the dealership’s general manager, their general sales manager actually convinced Mendoza to the sales side of the business with an odd persuasion method. “He He yelled at me!”

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Management Vehicle Customer Service Car Dealership 97

AutoSuccess

MAY 21, 2024

Among the myriad of industries, car dealerships stand out for their keen adoption of innovative financial practices to sustain profitability. The Cost-Saving Potential For car dealerships, where transactions are typically high-value, the cost savings from adopting these strategies can be substantial.

Car Dealership 52

Car Dealership Finance Automotive Marketing Management 52

AutoSuccess

JANUARY 19, 2024

In this article, we’ll explore these gaps and discuss why they are crucial to the success of car dealerships in the digital age. The Digital Transformation of Car Dealerships The digital transformation of car dealerships has been nothing short of revolutionary.

Retail 52

Retail Finance Car Dealership Education 52

AutoSuccess

MAY 29, 2024

In the latest edition of AutoSuccess Magazine’s Executive Spotlight series, Don Andres from Auto SCT Consulting and Training, joins us in the studio. Don is the author of “Why Auto Service Departments Fail to Grow – The real reasons why & the simple techniques for consistent growth.”

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Consulting Service Advisor Car Dealership Management 40

AutoSuccess

AUGUST 27, 2024

Identify areas for improvement and implement adjustments as needed to enhance program outcomes and overall dealership performance. Apprentice programs are invaluable assets for new car dealerships seeking to cultivate a skilled workforce and secure their competitive edge in the automotive market.

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Automotive Service Excellence Automotive Services Automotive Technical 75

AutoSuccess

MARCH 22, 2025

Car makers spend billions of dollars yearly on vehicle design and new model advertising. Slick and visual new-model-year brochures were a car dealerships best point-of-sale desire-builders for many years. Across all dealers use of these DVPs, 57% of customers who opened them bought a car. billion this year.

Used Cars 52

Used Cars Vehicle Finance Car Dealership 52

AutoSuccess

JULY 8, 2024

Losing your own car keys is frustrating enough. All dealership managers know there is a hard cost associated with key loss as well, not to mention the time cost of man hours lost to searching. The average car dealership loses five keys per month in sales and service with an average key replacement cost of $350.

Management 52

Management Vehicle Car Dealership Car 52

AutoSuccess

JANUARY 8, 2024

This makes car shopping for an EV a new and different experience than what shoppers are used to. Likewise, with its ability to personalize and serve a matchmaking function between incoming queries and outbound answers, marketing can help accelerate EV car sales. Is marketing both the problem and solution for the EV market? Yes, it is.

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Education Electric Vehicles Car Dealership Manufacturing 52

AutoSuccess

MARCH 8, 2024

An employee who makes a mistake as simple as leaving a deal jacket on a table in the lounge or someone’s desk can potentially expose a customer’s sensitive and personal information and put a car dealership at risk for hefty fines. To ensure compliance with the FTC Safeguards Rule, car dealers have several options: 1.

Management 52

Management Finance Car Dealership Car 52

AutoSuccess

JULY 17, 2024

Dealerships are constantly seeking ways to enhance customer satisfaction and loyalty while boosting their revenue streams. One innovative product that can achieve these goals is a premier automotive paint chip repair solution, which should be a staple in the parts departments of car dealerships for several compelling reasons.

Education 52

Education Automotive Vehicle Car Dealership 52

AutoSuccess

MAY 15, 2024

If you’re not tracking this currently, you just take your all-in marketing expense and divide it by the number of cars sold. Answer: Most experts agree that there are practically no answers for a car dealership, especially outside of California, but it seems very questionable even in California.

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Consulting Management IT Car Dealership 59

AutoSuccess

FEBRUARY 4, 2025

Tracking methods applied to vehicle movement throughout the car dealership improve workflow, reduce unapplied time losses and yield process improvements and progress. Generality is the death knell of progress, so tracking what we do (or suspect is happening) brings specificity and focus to our lives and the lives of our businesses.

Car Dealership 52

Car Dealership Management Vehicle Car 52