AutoVitals

DECEMBER 28, 2023

In the highly competitive automotive aftermarket industry, you need more than exceptional mechanical skills to stay ahead of the competition. In addition to excellent repair work and customer service, you must understand and master the art of marketing. To thrive, shops must embrace a broader range of marketing tactics.

Automotive Services 91

Automotive Services Automotive Auto Repair Shop Auto Repair 91

Auto Service World

MARCH 6, 2025

By leveraging the latest digital technologies, automotive service centres can continue to build resilience and bolster operations in the years to come. Offer superior service and personal touch For shops to compete (beyond price alone), they must offer better customer experience. Lets explore.

Automotive Services 130

Automotive Services Oil Change Automotive Education 130

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Automotive Training Centre

APRIL 19, 2024

In the fast-paced world of automotive service and parts management, the role of a Fixed Operations Manager is pivotal to a business’s success. This role is crucial as it directly affects customer satisfaction, return business, and the overall profitability of the dealership. What is a fixed operations manager?

Management 264

Management Auto Mechanic Training Automotive Automotive Services 264

Auto Service World

NOVEMBER 12, 2024

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 252

Service Advisor Automotive Services Auto Mechanic Training Management 252

Automotive Training Centre

APRIL 11, 2024

As an automotive service advisor, you’ll play a crucial role in the CAMVAMP process. The Role Of the Automotive Service Advisor As an automotive service advisor , you’ll play a crucial role in the CAMVAMP process, given your position as the primary contact point for customers.

Service Advisor 264

Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Solera

MAY 21, 2024

In the automotive industry, ServiceAgent AI, a specialized conversational AI solution, is leading the way in helping service centers better serve their clients. It understands the specific terminology, processes, and customer expectations prevalent in automotive service.

Automotive Services 245

Automotive Services Tire Rotations Automotive Customer Service 245

Automotive Training Centre

NOVEMBER 15, 2023

They should also collaborate with colleagues and managers to identify bottlenecks and areas where processes can be improved, continually adapting and learning how to make the most of available systems, ensuring smoother service operations. In your new role after service advisor training, avoid pre-judging customers.

Service Advisor 306

Service Advisor Management Automotive Technical 306

Tomorrow's Technician

MARCH 17, 2025

In partnership with NAPA, ShopOwner will be recognizing superheroes from all over the country, by celebrating the vital role of mentorship in the automotive service industry. No, Im not talking about our fathers, grandfathers or even Mike Brady (admittedly, all great motivators).

Automotive 130

Automotive Automotive Services Customer Service Technical 130

Brake & Front End

MARCH 17, 2025

In partnership with NAPA, ShopOwner will be recognizing superheroes from all over the country, by celebrating the vital role of mentorship in the automotive service industry. No, Im not talking about our fathers, grandfathers or even Mike Brady (admittedly, all great motivators).

Automotive 130

Automotive Automotive Services Customer Service Technical 130

Solera

MARCH 9, 2025

Why the Right Service Experience Keeps Customers Coming Back The automotive service industry has evolved dramatically. Customers now have countless options at their fingertips, and they choose convenience over loyalty every time. Ready to Transform Your Service Department?

Management 130

Management Automotive Services Customer Service Transportation 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial. Being Personable One of the most critical skills for a service advisor is being personable.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Automotive Training Centre

FEBRUARY 21, 2024

This guide offers an updated look at what it means to be an automotive mechanic, highlighting the essential skills needed and outlining the journey to pursue a mechanic career in the BC area. They also collaborate with a variety of automotive professionals in dealerships, repair shops, or through their independent mobile services.

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Mechanic Automotive Auto Mechanic Training Apprenticeship 256

Tomorrow's Technician

MAY 22, 2024

The National Institute for Automotive Service Excellence (ASE) reminds service professionals that spring testing is underway. For assistance, registrants should contact ASE customer service at 800-390-6789. Those who register by June 30 will have 90 days to schedule an appointment to take their selected ASE tests.

ASE 130

ASE ASE Certification Automotive Service Excellence Automobile 130

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Tire Review Magazine

MARCH 20, 2025

Dobbs Tire & Auto Centers , a tire and automotive services retailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows Automotive Service Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.

Car 40

Car Automotive Services Retail Customer Service 40

Tire Review Magazine

NOVEMBER 23, 2024

Big Brand Tire & Service has acquired Robertson Tire , a locally owned tire and automotive service provider in Tulsa, Oklahoma. “Acquiring Robertson Tire allows us to combine our strengths and offer even more value to our customers,” said Joe Buscaglia, CEO of Big Brand Tire & Service.

Oil Change 40

Oil Change Automotive Services Customer Service Automotive 40

Tire Review Magazine

NOVEMBER 23, 2024

Big Brand Tire & Service has acquired Robertson Tire , a locally owned tire and automotive service provider in Tulsa, Oklahoma. “Acquiring Robertson Tire allows us to combine our strengths and offer even more value to our customers,” said Joe Buscaglia, CEO of Big Brand Tire & Service.

Oil Change 40

Oil Change Automotive Services Customer Service Automotive 40

Autoflow

APRIL 11, 2024

Dallas, TX – Autoflow announces the implementation of its iDVI (instant Digital Vehicle Inspection) by Royal Administration Services to provide a fast, digital solution for capturing essential information including pictures, videos, and notes for expediting the warranty claims adjudication and approval process.

Vehicle 105

Vehicle Automotive Services Management Automotive 105

Brake & Front End

FEBRUARY 1, 2024

Profit is a dirty word if you put it ahead of servicing and satisfying your customers.” – C.R. It is OK to make money fixing cars, as long as you are honest and have the customers’ best interest in mind. .” – Edward Babcox, founder of Brake & Front End, March 1933 issue. A great quote only gets better with age.

Automotive Services 130

Automotive Services Manufacturing Engineering Automotive 130

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability? So how do we do it?

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Service Advisor Automotive Services Customer Service Automotive 95

AutoSuccess

AUGUST 27, 2024

Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotive service innovation.

Automotive Service Excellence 75

Automotive Service Excellence Automotive Automotive Services Technical 75

Tire Review Magazine

MARCH 20, 2025

Dobbs Tire & Auto Centers , a tire and automotive services retailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows Automotive Service Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.

Car 40

Car Automotive Services Retail Customer Service 40

AutoSuccess

JANUARY 16, 2025

The Uptown Agency announced its newest client partnership with Traver Connect , a pioneering leader in automotive service solutions. “We are thrilled to partner with Traver Connect and support their continued growth and innovation in the automotive service industry,” said Joseph Alexander, CEO of The Uptown Agency.

Automotive Services 40

Automotive Services Customer Service Automotive IT 40

Auto Service World

OCTOBER 19, 2024

From scratch covering to paint matching and full repainting, quality paint services will enhance your car’s looks. Verify Positive Customer Reviews Customer reviews, accordingly, allow one to see how others fared with the shops they contracted. Consistently good reviews mean a good shop with happy customers.

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Auto Body Shop Vehicle Collision Repair Body Repair 130

Tire Review Magazine

FEBRUARY 24, 2025

EAS Tire & Auto expanded its footprint in Denver by acquiring five established automotive service locations in Dec. The acquisition enhances its service reach in Parker , one of Colorados fastest-growing communities, EAS said.

Automotive Services 40

Automotive Services Customer Service Automotive IT 40

Tire Review Magazine

FEBRUARY 24, 2025

EAS Tire & Auto expanded its footprint in Denver by acquiring five established automotive service locations in Dec. The acquisition enhances its service reach in Parker , one of Colorados fastest-growing communities, EAS said.

Automotive Services 40

Automotive Services Customer Service Automotive IT 40

Tire Review Magazine

SEPTEMBER 29, 2024

He is an Automotive Service Excellence (ASE) Master Technician with 14 ASE certifications and was trained at VIP locations in Scarborough and Yarmouth. VIP Tires & Service is what it is because of high-achieving employees like Bob Guptill,” Tim Winkeler, president and CEO of VIP, said.

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 29, 2024

He is an Automotive Service Excellence (ASE) Master Technician with 14 ASE certifications and was trained at VIP locations in Scarborough and Yarmouth. VIP Tires & Service is what it is because of high-achieving employees like Bob Guptill,” Tim Winkeler, president and CEO of VIP, said.

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Autoshop Solutions

MARCH 19, 2025

We are beyond grateful for the dedication, craftsmanship, and exceptional customer service that Auto Shop Solutions brings every day to elevate our repair shops. VISION Hi-Tech Training & Expo enables auto service professionals to expand their knowledge and gain new skills while networking with the top industry professionals.

Auto Repair 52

Auto Repair Automotive Services Media Automotive 52

Advanced Technology Institute

OCTOBER 14, 2019

While it’s true that the state of Virginia doesn’t require automotive mechanics to have a degree or even certification in order to work in the state, it’s equally as true that having both usually better prepares you for long-term success. These are the tangible benefits of earning your degree.

Mechanic 52

Mechanic ASE Automotive Service Excellence Automotive Services 52

Mechanics Direct

JUNE 30, 2024

Generally, technicians who have completed the National Institute for Automotive Service Excellence certification are well-trained and knowledgeable. Generally, technicians who have completed the National Institute for Automotive Service Excellence certification are well-trained and knowledgeable.

Mechanic 52

Mechanic Automotive Service Excellence Automobile Education 52

AutoSuccess

JUNE 10, 2024

As the landscape shifts, dealerships are increasingly facing challenges from independent aftermarket repair facilities that are becoming the preferred choice for many consumers when it comes to servicing their vehicles. Brooks references a recent Cox Automotive survey that revealed 30% of service work is being done at franchise dealers.

Service Advisor 52

Service Advisor Consulting Management Education 52

AutoInc.

JULY 30, 2024

For most independent automotive service and repair businesses, adding a new aftermarket service is going to be the most promising path to meaningful business growth. Tinted automotive window film is often installed for aesthetic purposes, but it also protects against solar heat and glare as well as harmful UV rays.

Vehicle 52

Vehicle Automotive Customer Service Technical 52

Shop Marketing Pros

NOVEMBER 1, 2023

In the spirit of “eating your own dog food”, we cannot preach to automotive repair shops about setting aside time to create their annual marketing plan if we do not do it ourselves. We’re talking about conversions, customer acquisition costs, and customer lifetime value here. Remember I said target revenue.

Media 130

Media Management Automotive Repair Automotive 130

The Mechanic Doctor

NOVEMBER 17, 2023

Description: Ask the mechanic if they have certifications, such as ASE (Automotive Service Excellence) certification. Reason: Reviews and references from past customers provide insight into the mechanic’s reliability, quality of work, and customer service. What Is Your Experience With My Car’s Specific Issue?

Mechanic 52

Mechanic Automotive Service Excellence Customer Service ASE 52