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From the Magazine: Delivering value

Auto Service World

So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

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From the Magazine: Subtle shifts

Auto Service World

The survey was sent to the readers of CARS , this magazines sister publication. So consumers may turn to their automotive service professional to keep their vehicle running in tip-top shape. When put to the CARS readership, most (51 per cent) reported that they are buying the best, highest quality branded parts 47.5

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From the Magazine: Jobbers feel the pressure of industry demands

Auto Service World

Small competitors positioned at the lower end of the market started absorbing business from used car lots and garages, which focused on budget-conscious customers. At the same time, on the service side of the business, garages and repair shops took a different path by investing in real estate and diversifying their business models.

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From the Magazine: Facing the future of auto repair

Auto Service World

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

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From the Magazine: ‘A challenge and an honour’

Auto Service World

And hes seen many changes and hurdles throughout his automotive aftermarket career. Hes the very definition of a lifer Kuczynski is a car enthusiast whose journey in the auto care industry is a testament to his enduring passion for cars and his commitment to excellence. Ive always been an automotive enthusiast.

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From the Magazine: Headwinds awaiting your shop

Auto Service World

How economic uncertainty will impact auto service The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. Despite these challenges, the automotive service market remains a diverse and resilient industry.

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From the Magazine: Proactive staffing strategies

Auto Service World

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure.