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So how do you add value to your automotiveservice shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotiveservice shops.
The survey was sent to the readers of CARS , this magazines sister publication. So consumers may turn to their automotiveservice professional to keep their vehicle running in tip-top shape. When put to the CARS readership, most (51 per cent) reported that they are buying the best, highest quality branded parts 47.5
Small competitors positioned at the lower end of the market started absorbing business from used car lots and garages, which focused on budget-conscious customers. At the same time, on the service side of the business, garages and repair shops took a different path by investing in real estate and diversifying their business models.
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotiveservice industry. As the technological and customer service landscape evolves, so too do their roles.
And hes seen many changes and hurdles throughout his automotive aftermarket career. Hes the very definition of a lifer Kuczynski is a car enthusiast whose journey in the auto care industry is a testament to his enduring passion for cars and his commitment to excellence. Ive always been an automotive enthusiast.
How economic uncertainty will impact auto service The mechanical automotiveservice market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. Despite these challenges, the automotiveservice market remains a diverse and resilient industry.
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure.
Heres how shops can manage the challenges The mechanical automotiveservice market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. The economic climate is having an impact on how Canadians spend money.
The pandemic provided an opportunity for me to return to school and, shortly after, I took a leap and opened my own mobile repair business, focusing on both diesel and automotiveservices.
CARSmagazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. The automotiveservice industry is at a crossroads.
View this post on Instagram A post shared by CarsMagazine & Jobber News (@autoserviceworld) Highlighted was Carlyle Tools, named after NAPAs founder, Carlyle Fraser. The show also announced the launch of the NAPA Autotech XcceleratoR program, an AI-driven XR (extended reality) workforce development platform.
CARSmagazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?
Dobbs Tire & Auto Centers , a tire and automotiveservices retailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows AutomotiveService Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.
Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. Despite the importance, achieving high retention levels can be challenging.
Synchrony Belle Tire Credit Card Offers Promotional Financing The Synchrony Belle Tire credit card, part of the Synchrony Car Care network, delivers payment solutions for automotive products and services, the companies said. That’ll make it easier to keep their vehicles safe and road ready.”
” The company says Tireman inspires the Belle Tire team, showcasing a modern, customer-focused approach to automotiveservice. Tireman’s return reinforces Belle Tire’s promise to deliver an approachable, friendly, and trusted car care experience that resonates with all customers, especially in the markets we serve.”
The automotive industry faces unique challenges in the digital age, where the car-buying process has significantly evolved. This report delves into the mechanics of OTT, its growth and its specific applications for new car dealers looking to enhance both car sales and service business.
They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotiveservice and repair shop to be successful. She began her career as an automotive technician.
” The company says Tireman inspires the Belle Tire team, showcasing a modern, customer-focused approach to automotiveservice. Tireman’s return reinforces Belle Tire’s promise to deliver an approachable, friendly, and trusted car care experience that resonates with all customers, especially in the markets we serve.”
Dobbs Tire & Auto Centers , a tire and automotiveservices retailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows AutomotiveService Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.
One crucial piece of equipment is the car lift, which is pivotal in safely and efficiently maintaining EVs. When choosing the right car lift for servicing electric vehicles there are several key factors to consider. EVs, with their unique designs and structures, may require specific lift heights for efficient servicing.
According to Bridgestone, updates to the logo include a single-color tire mark; a logo palette comprised of Tires Plus yellow, black and red; and refined typefaces of both the Tires Plus name and Total Car Care subhead.
According to Bridgestone, updates to the logo include a single-color tire mark; a logo palette comprised of Tires Plus yellow, black and red; and refined typefaces of both the Tires Plus name and Total Car Care subhead.
In addition to its tire offerings, Dobbs provides automotiveservices specializing in routine, preventative and complex diagnostic repairs for all types of vehicles including cars, light trucks, SUVs, hybrids and EVs. The post Audax Invests in Dobbs Tire & Auto Centers appeared first on Tire Review Magazine.
In addition to its tire offerings, Dobbs provides automotiveservices specializing in routine, preventative and complex diagnostic repairs for all types of vehicles including cars, light trucks, SUVs, hybrids and EVs. The post Audax Invests in Dobbs Tire & Auto Centers appeared first on Tire Review Magazine.
BendPak said this collaboration marks a significant milestone for both companies, combining BendPak’s expertise in automotive lifts, wheel service equipment and shop equipment with Expert Automotive Equipment’s commitment to providing products and services to the automotive industry.
BendPak said this collaboration marks a significant milestone for both companies, combining BendPak’s expertise in automotive lifts, wheel service equipment and shop equipment with Expert Automotive Equipment’s commitment to providing products and services to the automotive industry.
Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotiveservice innovation.
Co-founders David Manning and Seth Sands recently launched Goodturn Tire & Auto , an automotiveservices platform focused on tire repair and maintenance services, which the duo said is comprised of a network of brands. As part of the launch, Manning and Sands appointed Christian Seem as president of Goodturn.
Co-founders David Manning and Seth Sands recently launched Goodturn Tire & Auto , an automotiveservices platform focused on tire repair and maintenance services, which the duo said is comprised of a network of brands. As part of the launch, Manning and Sands appointed Christian Seem as president of Goodturn.
The National Institute for AutomotiveService Excellence recently honored Kozak at an awards ceremony. Lloyd Kozak’s Career and Achievements Kozak joined BSRO’s Firestone Complete Auto Care brand in Carpentersville, Illinois, in 2000 after nine years with another service provider. Luke’s Hospital.
The National Institute for AutomotiveService Excellence recently honored Kozak at an awards ceremony. Lloyd Kozak’s Career and Achievements Kozak joined BSRO’s Firestone Complete Auto Care brand in Carpentersville, Illinois, in 2000 after nine years with another service provider. Luke’s Hospital.
The National Institute for AutomotiveService Excellence ( ASE ) is congratulating its award winners for 2023. Each year, ASE recognizes individuals who have distinguished themselves in the automotiveservice industry.
The National Institute for AutomotiveService Excellence ( ASE ) is congratulating its award winners for 2023. Each year, ASE recognizes individuals who have distinguished themselves in the automotiveservice industry.
Sponsored by DRiV and Garage Gurus, the annual competition included a custom AutomotiveService Excellence examination as well as a series of Garage Gurus’ hands-on skills tests. Louis, MO; All CarAutomotive Warehouse, Inc.
Sponsored by DRiV and Garage Gurus, the annual competition included a custom AutomotiveService Excellence examination as well as a series of Garage Gurus’ hands-on skills tests. Louis, MO; All CarAutomotive Warehouse, Inc.
For most independent automotiveservice and repair businesses, adding a new aftermarket service is going to be the most promising path to meaningful business growth. Paint protection film is applied to the painted surfaces of a new or relatively new car to preserve the vehicle’s appearance and maximize its resale value.
Most cars and trucks of this era were rear-wheel drive, with disc brakes primarily installed on the front wheels. Despite the potential for waste, this shift is beneficial to the automotiveservice economy. The post How to know whether to resurface or replace brake rotors appeared first on Tire Review Magazine.
Most cars and trucks of this era were rear-wheel drive, with disc brakes primarily installed on the front wheels. Despite the potential for waste, this shift is beneficial to the automotiveservice economy. The post How to know whether to resurface or replace brake rotors appeared first on Tire Review Magazine.
Under his leadership, BendPak has grown from a small machine shop to one of the world’s leading manufacturers of car lifts and automotiveservice equipment. The post BendPak founder Don Henthorn passes away appeared first on Tire Review Magazine. Don Henthorn, owner and founder of BendPak Inc.,
Under his leadership, BendPak has grown from a small machine shop to one of the world’s leading manufacturers of car lifts and automotiveservice equipment. The post BendPak founder Don Henthorn passes away appeared first on Tire Review Magazine. Don Henthorn, owner and founder of BendPak Inc.,
Its time to explore how generative AI can transform the world of automotiveservice and retail. Smarter service recommendations The days of playing 20 Questions with customers about the weird noise their car is making may soon be over. If you think AI is just for Teslas Autopilot or writing essays on ChatGPT, think again.
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