AutoInc.

DECEMBER 4, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service.

Software 69

Software Management Automotive Repair Customer Service 69

Auto Profit Masters

JULY 7, 2023

Chris was ready to step back into the automotive industry after working as a commercial electrician for a time, an experience that taught him the office side of the business: service management, inventory, equipment purchases, and material planning for jobs. We gave the customer base something they were lacking,” says Chris.

Automotive 130

Automotive Auto Repair Management Auto Repair Shop 130

AutoSuccess

MARCH 6, 2025

The Untapped Potential of the Service Department Post COVID, the automotive industry has seen a shift in dynamics. New vehicle inventories and days supply are steadily climbing, yet the real growth story lies in service and parts sales. 1 Leasing trends further underscore the importance and potential of fixed operations.

Engineering 78

Engineering Customer Service Service Tech Automotive 78

AutoSuccess

AUGUST 9, 2024

Training and Support Implementing AI in automotive follow-up processes also comes with robust training and support. By leveraging AI, dealerships can enhance their operational efficiency, improve customer engagement and, ultimately, boost their bottom line. It’s a strategic move to stay competitive in a rapidly changing market.

Automotive 98

Automotive Management Customer Service Utilities 98

Auto Service World

SEPTEMBER 24, 2024

The Automotive Industries Association of Canada’s latest Consumer Behaviour Series report, Canadian vehicle owner’s attitudes towards maintenance and repair , found that the most ignored maintenance item was related to engine oil with 25 per cent of respondents saying they let oil changes, flushes and checks slide.

Oil Change 265

Oil Change Education Engineering Vehicle 265

AutoInc.

NOVEMBER 6, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service.

Automotive Repair 69

Automotive Repair Auto Repair Technical Customer Service 69

AutoSuccess

AUGUST 30, 2024

The automotive industry is increasingly adopting artificial intelligence (AI) to enhance lead follow-up processes. AI technologies offer a range of capabilities that streamline operations, improve customer engagement and, ultimately, drive sales. Here are five powerful examples of how AI is being utilized: 1.

Automotive 83

Automotive Finance Management Media 83

Solera

DECEMBER 12, 2024

The rapid influx of new technologies into the automotive industry has rendered older methods obsolete. Training in new and rapidly evolving automotive technologies. Todays automotive technicians need to be able to diagnose advanced systems such as: Adaptive Cruise Control. Did you like this article? Blind Spot Detection.

Auto Repair 130

Auto Repair Customer Service Management Automotive 130

Solera

MAY 21, 2024

By identifying and addressing issues early, you can help prevent accidents, breakdowns, and costly repairs, saving your customers time and money in the long run. This proven customer service model can also have several business benefits for automotive repair shops! Did you like this article?

Auto Repair Shop 130

Auto Repair Shop Vehicle Auto Repair Automotive Repair 130

AutoShopOwner

JANUARY 10, 2024

2: INVEST IN TECHNOLOGY UPGRADES Invest in modern technology such as automotive diagnostic software, customer relationship management (CRM) systems, or accounting software to streamline your operations, save time, and increase efficiency. Plus, retaining existing customers is often more cost-effective. View full article

Management 130

Management Customer Service Software Media 130

AutoSuccess

APRIL 29, 2025

Online reviews have become a necessity in the automotive industry. But there is one problem: Reviews only tell you what customers think after theyve made up their mind. By the time that one-star rant hits your Google profile, the damage is done and its permanent.

Customer Service 94

Customer Service Manufacturing IT Engineering 94

AutoSuccess

OCTOBER 3, 2023

The automotive industry is on the cusp of a new era. From sales to service, every facet of the dealership is feeling the effects of the digital transformation. In this article, we will explore the implications of this pivotal shift and consider how dealerships can position themselves for success in this rapidly changing landscape.

Automotive 52

Automotive Utilities Customer Service Vehicle 52

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Tire Review Magazine

JANUARY 7, 2025

We also encounter a fair share of customer service and market trend articles, demonstrating how much of the 1995 business advice still applies. Ads in the Tire Review 1995 issue were all about showcasing bold, text-heavy designs and tire manufacturer-dealer partnerships.

Customer Service 52

Customer Service Software Manufacturing Vehicle 52

Auto Service World

MARCH 23, 2025

In this article, well explore how CarGurus is reshaping the automotive marketplace and changing the car-buying process for consumers and dealerships alike. CarGurus also provides detailed market insights, such as whether a car is priced above or below its market value, helping buyers understand the dynamics of the automotive market.

Car 130

Car Finance Used Cars Vehicle 130

Shop Marketing Pros

JUNE 21, 2024

But we’re going to give you the long answer as we go through this article. There are a lot of marketing companies in the automotive industry. I recently wrote an article where I listed out who they are. You may talk to some others who I didn’t list in that article who may be WILDLY different in price. Yeah… crazy, I know.

Auto Repair 130

Auto Repair Auto Repair Shop Media Customer Service 130

AutoSuccess

AUGUST 27, 2024

In this article, we will address why implementing such a program can benefit your dealership, along with actionable steps to get started. Under the guidance of experienced mentors, apprentices learn the ins and outs of automotive diagnostics, repairs and maintenance. It’s a strategic move toward long-term dealership success.

Automotive Service Excellence 75

Automotive Service Excellence Automotive Automotive Services Technical 75

Shop Marketing Pros

AUGUST 6, 2024

So yes, I’ll talk about how you can differentiate using your logo, colors, and fonts – but the meat of this article will be about differentiating your “brand” from your competition. Customer Service Quality of work/parts/overall product Timeliness Price It is possible to have them all. Let’s define those four areas.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

AutoShopOwner

AUGUST 9, 2023

They are the ones doing the daily manual labor, therefore, you should invest in continuous training and development for your staff to help them improve their skills, enhance customer service, and reduce the likelihood of errors or costly mistakes. View full article

Auto Repair Shop 100

Auto Repair Shop Auto Repair Management Media 100

Auto Service World

OCTOBER 9, 2024

They admitted that they’ve had challenges being good at customer service but have grown into the role. “I I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement. One respondent urged shops to use better parts.

Retail 264

Retail Technical Manufacturing Vehicle 264

AutoSuccess

DECEMBER 9, 2024

Streamlined Communication: The Key to Speed In automotive repair, communication is king. Lean Practices for a Modern Dealership Adopting lean practices doesnt stop at physical tasks it extends into communication, decision-making and customer service.

Management 52

Management Finance Automotive Repair Media 52

AutoSuccess

AUGUST 15, 2024

With AI handling the heavy lifting, your service team can free up valuable time to focus on what matters most: providing exceptional customer service and building trust and rapport with that customer so they leave in a happier state than when they dropped off their vehicle.

Customer Service 93

Customer Service Oil Change Manufacturing Management 93

AutoSuccess

JANUARY 14, 2025

For many automotive dealerships, a significant portion of their revenue and customer loyalty comes not just from the initial sale, but from the services and products offered in the months and years afterward. This creates a reliable revenue stream and gives the dealer more control over the customers service experience.

Vehicle 52

Vehicle Manufacturing Management Customer Service 52

AutoSuccess

MAY 31, 2024

Just as a sports coach hones the skills of each player and strategically devises game plans for the team’s victory, each contributor to the magazine (and our website) acts as a specialized coach for different aspects of automotive dealership management. Here’s to a winning season!

Automotive 52

Automotive Customer Service Management IT 52

AutoSuccess

APRIL 5, 2024

As consumer preferences shift toward more immediate and convenient interaction methods, the automotive industry is witnessing a significant transformation in how dealerships connect with potential buyers. Staying ahead of the curve means embracing the latest in technology and communication strategies.

Software 97

Software Automotive Customer Service Utilities 97

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

AutoSuccess

JANUARY 29, 2024

This connected system facilitates more efficient data sharing and process management, enhancing overall operational efficiency and customer service. “It Their experience and insights offer a valuable lens through which to view the complexities and strategies of managing a successful dealership in today’s fluctuating automotive market.

Management 97

Management Vehicle Customer Service Car Dealership 97

Tire Review Magazine

JANUARY 7, 2025

We also encounter a fair share of customer service and market trend articles, demonstrating how much of the 1995 business advice still applies. Ads in the Tire Review 1995 issue were all about showcasing bold, text-heavy designs and tire manufacturer-dealer partnerships.

Customer Service 52

Customer Service Software Manufacturing Vehicle 52

Automotive Management Network

AUGUST 30, 2024

In an earlier article we discussed how to negotiate with customers who leave bad online reviews for auto repair shops. The other part is more proactive and involves giving your customers incentives to leave you good reviews. Here we will discuss ways to encourage your customer base to give your shop good feedback.

Management 52

Management Auto Repair Shop Auto Repair Customer Service 52

Automotive Management Network

JULY 13, 2023

Look no further than the transformative power of an automotive business coach. By enlisting the expertise and support of a trusted advisor, you can overcome roadblocks, maximize profits, and unlock the full potential of your automotive empire. Are you ready to propel your auto shop business to new heights in 2023?

Auto Repair Shop 52

Auto Repair Shop Auto Repair Customer Service Management 52

AutoSuccess

DECEMBER 7, 2023

Outsourcing allows car dealerships to streamline operations and their employees to focus on what they do best — sales and customer service. In today’s competitive automotive market, efficiency must be a priority. Outsourcing title work also provides an ideal solution when staff goes on vacation or turnover occurs.

Car Dealership 97

Car Dealership Finance Automotive Marketing Customer Service 97

AutoSuccess

MAY 2, 2024

Please join me at the Women In Automotive Championing Change Conference on May 15-18, 2024, in Colorado Springs, where I will be a keynote speaker. WIA invites you to also join the Women In Automotive Community and WomenPowered Mentorship program where you can meet your, or become the, next mentor.

Automotive 98

Automotive Management Education Customer Service 98

Automotive Management Network

MAY 1, 2025

Instead of using complex automotive jargon, explain issues in simple terms. Always provide detailed estimates upfront, including labor and parts costs, and keep customers informed if repairs take longer than expected. Implement a loyalty program with perks like discounts on future services, or offer seasonal promotions (e.g.,

Auto Repair 52

Auto Repair Customer Service Media Management 52

AutoSuccess

JUNE 27, 2024

By internalizing recon expenses, dealerships not only save money but also enhance their operational efficiency and customer service capabilities. They can deliver faster turnaround times, minimize vehicle downtime and offer more competitive pricing, thereby gaining a competitive edge in the highly competitive automotive market.

Vehicle 52

Vehicle Customer Service Utilities Automotive 52

AutoSuccess

NOVEMBER 10, 2023

My years developing high-value solutions for OEMs ground into me several key takeaways: People use and run technology, but they always have people needs that only excellent customer service can address: • People want what they want (or need), and they want it now. Even robots will learn to expect the same. •

Software 52

Software Service Advisor Customer Service Automotive 52

Automotive Management Network

FEBRUARY 28, 2021

The Automotive Management Network currently has a survey asking our members about their employee meetings. The issues that crop up in any kind of customer service business are almost impossible to solve with a one-and-done approach. appeared first on Automotive Management Network.

Management 52

Management Customer Service Automotive IT 52

Automotive Management Network

APRIL 15, 2021

For Aaron Clements of C&C Automotive, business in March was good. The Automotive Management Network has a tip for what to do (or not do) when business does improve: Tip #299: Is Business Improving? And they will only be persuaded by consistently excellent customer service over time.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Entertainment 52