IT Magazine Service Advisor 
Auto Service World
JANUARY 28, 2025
Technicians and advisors may feel pressured to rush through inspections. However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. This protects both the customer and the shop from unexpected breakdowns.
Auto Service World
JANUARY 21, 2025
As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Erin Vaughan is the owner of Kinetic Auto Service in Regina This article originally appeared in the December 2024 issue of CARS magazine.
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Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
Auto Service World
JANUARY 16, 2025
Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process. Clients are willing to pay a premium for clear communication, professional service and consistent quality. A great customer experience goes beyond the repair itself.
Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.
Auto Service World
MARCH 13, 2025
Service advisors had the chance to take classes on topics like customer service and selling strategies. View this post on Instagram A post shared by Cars Magazine & Jobber News (@autoserviceworld) Two expos were held the HiTech Tool Expo saw tool exhibitors show off the latest offerings.
Auto Service World
MARCH 25, 2025
What sets a mobile business apart is exceptional communication and the ability to deliver outstanding service. While my services may not be inexpensive often rivalling the rates of major OEMs the experience I provide is second to none. We are in the service industry. Great service should always come first.
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