Auto Service World

SEPTEMBER 4, 2024

We want to recognize an auto repair shop that has captured the imagination of the community with its unique approach to customer service, dedication to excellence, training and improving the image of our industry. As the sponsor, Milwaukee Tool will present the winning shop with a prize pack. This is a peer-to-peer award.

Auto Repair Shop 290

Auto Repair Shop Auto Repair Automotive Repair Customer Service 290

Auto Service World

APRIL 4, 2025

We will present their answers in alphabetical order over the coming weeks You can view the full feature in our January 2025 issue. JC Washbish, President, CEO | Aftermarket Auto Parts Alliance Embracing technology like inventory management and diagnostic tools can help streamline operations and give you an edge.

Customer Service 130

Customer Service Management Automotive Car 130

Auto Service World

NOVEMBER 12, 2024

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

Auto Service World

DECEMBER 16, 2024

During the banquet, the Alliance presented its most prestigious honour, the Channel Partner of the Year award, to the Robert Bosch Company. Mondays agenda began with a shareholder-exclusive general session, covering updates on membership, category management, IT advancements, and sales strategies.

Management 130

Management Manufacturing Customer Service IT 130

Shop Marketing Pros

DECEMBER 18, 2024

Importance of Self-Promotion (00:08:27) Brian emphasizes the need for shop owners to promote their exceptional customer care. Experiencing High-End Service (00:09:29) Advice on experiencing high-end customer service to inspire similar practices in their own shop.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Customer Service 130

Automotive Training Centre

MAY 3, 2024

This technology is being harnessed in the automotive sector to revolutionize everything from vehicle design and manufacturing to customer service and marketing strategies. AI chatbots, for instance, can handle customer inquiries, schedule appointments, and provide customized maintenance tips.

Retail 259

Retail Automotive Customer Service Auto Mechanic Training 259

Auto Service World

OCTOBER 3, 2024

Tesla’s dominance in the EV market has been a double-edged sword for the company: On one hand, they have the top market share in North America; on the other, their vehicle owners are plagued by long wait times and dissatisfied customer service.

Customer Service 291

Customer Service Automotive Car Vehicle 291

Auto Service World

APRIL 15, 2025

We will present their answers in alphabetical order over the coming weeks You can view the full feature in the February 2025 issue. While 2024 was a year of new car supply chain recovery, what seems to be setting 2025 apart already is the renewed focus on payment options, strong value and customer service being sought after by most drivers.

Car 130

Car Auto Repair Shop Auto Repair Service Advisor 130

Automotive Training Centre

SEPTEMBER 22, 2023

Actively pursuing internships and apprenticeships across a spectrum of vehicle types diversifies your skillset and familiarizes you with the unique challenges each vehicle presents. Prioritize Safety and Customer Service Safety takes center stage with the emergence of high-voltage systems in electric vehicles.

Electric Vehicles 264

Electric Vehicles Mechanic Electricity Vehicle 264

Automotive Training Centre

MAY 29, 2024

– Quality Contro l: Ensuring all repair work meets industry standards and customer expectations. – Customer Service : Addressing customer inquiries and complaints, providing estimates, and explaining repairs. – Inventory Management : Overseeing the ordering and stocking of parts and supplies.

Mechanic 288

Mechanic Auto Mechanic Training Auto Repair Shop Technical 288

Automotive Training Centre

APRIL 9, 2025

End Each Day With a Brief Review Productivity doesnt just come from managing your present workload, its also about planning. From route planning and fleet management to customer service and software navigation, our dispatch course prepares you for a rewarding career in the transportation industry.

Management 154

Management Transportation Software Automotive 154

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. Their expertise enhances their career trajectory and drives the advancement of service practices and customer service standards in the automotive sector.

Service Advisor 264

Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

MARCH 8, 2024

As a vital component of supply chain management, dispatch involves critical decision-making, coordination, and communication to ensure the smooth transit of goods and services. This automation allows dispatchers to focus on more complex tasks while maintaining high levels of customer satisfaction.

Auto Mechanic Training 264

Auto Mechanic Training Customer Service Software Management 264

Automotive Training Centre

NOVEMBER 22, 2023

The life of a dent doctor, also known as an auto body technician, is a blend of skill, precision, and customer service. Each vehicle presents unique challenges, depending on factors such as the extent of the damage, the type of vehicle, and the location of the dent.

Auto Mechanic Training 278

Auto Mechanic Training Auto Body Shop Repaints Consulting 278

AutoSuccess

AUGUST 19, 2024

Informed by verified customer reviews and analysis of vehicle listings data in the CarGurus platform, the Top Dealer Awards provide unbiased validation of a dealer’s commitment to customer service. “We The post CarGurus Presents 10th Annual Top Dealer Awards appeared first on AutoSuccessOnline.

Finance 52

Finance Retail Customer Service Vehicle 52

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 52

Customer Service Media Car Vehicle 52

Tomorrow's Technician

JUNE 4, 2025

Rebates also present a chance to pass on consumer savings while maximizing dealer profits. Older shoppers may be especially cost-conscious: Hankook found that 26% of Gen X drivers consider price when buying a tire, compared to 15% of their Gen Z counterparts.

Management 100

Management Customer Service Vehicle Education 100

CATI

MARCH 28, 2025

With the right tools, techniques, and customer service skills, becoming your own boss is a very real possibility. Your success depends on two things: finding your first customers and turning them into loyal clients. The more consistent, detailed, and customer-focused your services are, the more people will recommend you.

Mechanic 76

Mechanic Customer Service Automotive Car Dealership 76

Automotive Training Centre

APRIL 11, 2024

Both parties will have the opportunity to present their arguments and evidence. As an automotive service advisor, you’ll play a crucial role in the CAMVAMP process. Are you interested in a service advisor career ? Arbitration: CAMVAP will appoint a neutral third-party arbitrator to review the case.

Service Advisor 264

Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Training Centre

FEBRUARY 2, 2024

Use your interpersonal skills to serve your customers effectively after auto parts training. Be Ready to Troubleshoot for Customers After automotive training , customers may present unique challenges. Being a Parts Counter Person offers a rewarding mix of technical knowledge, problem-solving, and customer service skills.

Troubleshooting 264

Troubleshooting Auto Mechanic Training Automotive Mechanic 264

Brake & Front End

MARCH 3, 2025

WHEEL BEARINGS If the customer comes in complaining they have a bad wheel bearing, the technician needs to know five things: Does the noise change with vehicle speed? Is the noise always present, or is it intermittent? Does the noise change when going around a corner? Does the noise change when the brakes are applied?

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Automotive Training Centre

MAY 22, 2024

These sustainable practices appeal to environmentally conscious customers while contributing to the long-term viability of the business. Furthermore, the shift towards connected car wash systems highlights the growing importance of customer service in auto detailing.

Car 290

Car Software Automotive Vehicle 290

Auto Service World

SEPTEMBER 19, 2024

He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. 14 featured Brenden Steckler, whose presentations included a focus on a streamlined approach to diagnostic dilemmas.

Technical 148

Technical Management Service Advisor Consulting 148

Automotive Training Centre

APRIL 25, 2024

Customer Service: Professional detailers often deal directly with clients and must be able to communicate effectively. Technical Knowledge: A deep understanding of the chemicals and equipment used in the detailing process. Attention to detail is one of the most important auto detailing skills.

Automotive 240

Automotive Auto Mechanic Training Education Vehicle 240

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 40

Customer Service Media Car Vehicle 40

Brake & Front End

JANUARY 9, 2025

If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service. Advising and educating a customer about the condition of their car or truck is easy. Presenting your customer with inspection results and benefits of replacement will sell the job without even asking for the sale.

Education 100

Education Oil Change General Repair Vehicle 100

Brake & Front End

NOVEMBER 11, 2024

If a vehicle has these symptoms, it is a no-brainer to replace the bearing or hub unit even if it is not making noise or no play is present. If the ABS/ESC system detects this, it will disable the system and illuminate the ABS light on the dash. Replacement A high-quality bearing is a key to performing a comeback-free job.

Manufacturing 100

Manufacturing Vehicle Customer Service IT 100

AutoSuccess

JANUARY 13, 2025

The ability to provide customers with a transparent understanding of potential issues their vehicle may have, and not blindside them with unexpected added work, builds credibility and goodwill, said Omer Bar-Joseph, chief commercial officer at UVeye. It shows our customers that we are looking out for their safety.

Service Advisor 52

Service Advisor Retail Management Customer Service 52

CATI

NOVEMBER 9, 2023

Effective communication is critical in any professional setting, from presenting at board meetings to navigating interpersonal relationships. Customer Service Is at the Heart of Automotive Sales Training Automotive sales is not just about selling a vehicle; it’s about building relationships.

Automotive 100

Automotive Customer Service Management Finance 100

Autoflow

MARCH 4, 2024

By leveraging iDVI, we will be able to reduce our costs and speed up the claims process, ultimately improving customer satisfaction. Autoflow focuses on streamlining everyday processes to help clients operate more efficiently and provide a customer service experience that lasts.

Finance 96

Finance Management Customer Service Software 96

AutoSuccess

JANUARY 14, 2025

But post-sale contracts are often underutilized, especially when it comes to reaching out to customers who initially opted out. Post-Sale Vehicle Service Contracts as an Opportunity Post-sale VSCs give dealerships a unique opportunity to re-engage customers who may not have initially purchased a service plan.

Vehicle 52

Vehicle Manufacturing Management Utilities 52

AutoSuccess

AUGUST 15, 2024

This harsh reality demands a strategic shift for dealerships — doubling down on service. While the car-buying market presents challenges, the service department offers a beacon of hope. Inventory is piling up on dealer lots, and with consumer sentiment down, that doesn’t appear to be changing anytime soon.

Customer Service 93

Customer Service Oil Change Manufacturing Management 93

AutoSuccess

MAY 21, 2025

Digital Integration: Utilize technology solutions that centralize customer interactions, allowing for efficient communication across various channels and providing a comprehensive view of the customers service history. For instance, some dealerships have implemented video inspections to boost customer satisfaction scores.

Service Advisor 40

Service Advisor Utilities Automotive Services Transportation 40

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96

AutoSuccess

MAY 14, 2025

Ensuring a robust selection of high-quality F&I options that cater to used cars and trucks can help dealers meet this demand and maintain sales volumes while keeping customer service levels in place. Beyond the trade wars, geopolitical tensions and shifting regulatory landscapes are all influencing the sectors trajectory.

Consulting 52

Consulting Vehicle Manufacturing Customer Service 52

AutoSuccess

OCTOBER 21, 2024

PRT will present other product lines, such as air shocks, motor and strut mounts, and an extensive portfolio of heavy-duty applications. “We are more than happy to present our product lines and these numerous launches at the show. Follow PRT on social media @prtautoparts.

Media 52

Media Customer Service Trucking Manufacturing 52

Auto Remarketing

MARCH 19, 2024

Through AI-driven analytics, dealers can now understand customer behaviors and preferences in real-time, allowing for the dynamic customization of their websites. This not only improves the user experience but also significantly enhances lead generation and conversion rates by presenting the most relevant content to each visitor.

Automotive 98

Automotive Management Vehicle Customer Service 98