AutoSuccess

DECEMBER 9, 2024

The quality and speed with which the estimate is completed may be flawless, but if it sits on a managers desk for hours or days awaiting approval, the entire process grinds to a halt. Emails, text messages and even social media updates occur at lightning speed. This process can take time time that service departments simply dont have.

Management

Ratchet + Wrench

JULY 10, 2025

This shift aligns with a growing consumer preference—60% of Americans— who prefer booking appointments online over traditional phone calls, which only 33% of customers say they prefer. Which tools are auto repair shops using most?

Auto Repair Shop

Tire Review Magazine

MARCH 26, 2025

That way, a customer is not stuck behind somebody getting a tune-up or brake job. While the first generation of Wholesale Tire thrived under these philosophies and traditional customer service values, the second generation brought innovation with computers and digital marketing.

Media

Tire Review Magazine

MARCH 26, 2025

That way, a customer is not stuck behind somebody getting a tune-up or brake job. While the first generation of Wholesale Tire thrived under these philosophies and traditional customer service values, the second generation brought innovation with computers and digital marketing.

Media

Auto Service World

APRIL 15, 2025

While 2024 was a year of new car supply chain recovery, what seems to be setting 2025 apart already is the renewed focus on payment options, strong value and customer service being sought after by most drivers. Building trust and creating convenience through technology is the successful path toward empowering consumers.

Car

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT

Fender Bender

JUNE 29, 2025

For Car Enthusiasts and Customization Clients Some customers walk into a shop because they want their car to be something special. If you’re not offering customization services, you’re leaving money on the table.

Collision Repair

Fender Bender

AUGUST 1, 2025

“In the beginning, Ty was truly a one-man show,” says Fine Line’s Regional Office Manager Vanessa Flannery. To ensure that every location operates smoothly and mirrors the others’ operations, Safaryan employs two regional shop managers who visit all the shops almost every day. Our positive energy.

Collision Repair

AutoSuccess

MARCH 17, 2025

Wood holds a bachelors degree in business administration from Baylor University and completed executive management and customer training programs at J.D. Wood also served as general manager/operating partner for Larry H. Powers, Ford Motor Company and Lexus/Toyota. For 16 years, he owned Brent Wood, Inc.,

Consulting

Shop Marketing Pros

APRIL 9, 2025

Previous Owner’s Management (00:09:09) Chris describes the previous owner’s absentee management style. RepairPal Promotion (00:12:11) Ad for RepairPal’s services to enhance customer trust and pricing transparency.

Auto Repair Shop

Miracle Body and Paint

AUGUST 5, 2025

The Miracle Body and Paint Difference What sets us apart at Miracle Body and Paint Collision Center is our comprehensive approach to collision repair and customer service. We manage the rental process, so you don’t have to deal with insurance companies or paperwork. Thank you for watching! Thank you for watching!

Insurance

Automotive Training Centre

OCTOBER 22, 2024

Today’s auto shops thrive on exceptional customer service, where clients expect expert repairs and a smooth, tech-enhanced experience. Mechanics can strengthen client relationships and drive their career growth by blending technical expertise with customer-focused service.

Customer Service

Fender Bender

JULY 15, 2025

My "sales rep" is basically a delivery driver with no experience who, through no fault of her own, has been forced to carry the burden of this company’s customer service failures. That simply doesn’t happen. So when my jobber caught wind that I was considering switching paint lines, I expected a conversation.

Collision Repair

Automotive Training Centre

DECEMBER 12, 2023

Exceptional Customer Service In automotive sales, exceptional customer service isn’t just a luxury; it’s a necessity. Building lasting relationships with customers is vital, and this begins with a positive and memorable buying experience.

Automotive

Solera

JULY 25, 2024

A strong reputation attracts customers and plays a crucial role in drawing top talent and retaining skilled employees. With the rise of the internet and social media, the impact of a dealership’s reputation has been magnified, making it more critical than ever to maintain a positive image.

Customer Service

Solera

MAY 8, 2023

Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Go Under the Hood of Identifix Shop Manager Identifix has done it again! Identifix Shop Manager enables you to maximize the amount of money made on each vehicle repair.

Auto Repair Shop

Automotive Training Centre

JUNE 20, 2024

How to Find Jobs : Network with local performance shops, attend car shows and racing events, and showcase your passion and knowledge online through forums and social media. What You’ll Do : You’ll handle routine maintenance, diagnose and repair various issues, and provide excellent customer service.

Mechanic

Automotive Training Centre

DECEMBER 15, 2023

Moreover, soft skills such as customer service, time management, and attention to detail are vital. Auto detailing is a service-oriented profession, and building a rapport with clients is key to success. This includes understanding their needs, providing customized services, and ensuring their satisfaction with your work.

Vocational School

AutoShopOwner

JANUARY 10, 2024

2: INVEST IN TECHNOLOGY UPGRADES Invest in modern technology such as automotive diagnostic software, customer relationship management (CRM) systems, or accounting software to streamline your operations, save time, and increase efficiency. This can help cut down on loan payments and improve your cash flow and profitability. #9:

Management

Automotive Management Network

AUGUST 30, 2024

Many companies make asking for a review a part of their customer service process. If your customer service staff make a point of asking for a review after they have successfully helped resolve a problem, the customer will feel more positive about the company and more receptive to the request.

Management

Solera

MAY 21, 2024

By identifying and addressing issues early, you can help prevent accidents, breakdowns, and costly repairs, saving your customers time and money in the long run. This proven customer service model can also have several business benefits for automotive repair shops! Customize inspection forms for different vehicles.

Auto Repair Shop

Auto Remarketing

NOVEMBER 17, 2023

We have seen a decrease in consumer spending, tighter credit markets, and a general reluctance among customers to make major purchases With that we have seen a lot of our dealers experience declining sales, shrinking profit margins, and increased competition. This includes not only attracting customers to buy but also to sell.

Car Dealership

AutoShopOwner

AUGUST 9, 2023

Top Auto Repair Shop Financial Mistakes To Avoid Neglecting Proper Inventory Management Inventory is one of the most significant expenses that an auto repair shop has. In order to avoid this financial mistake, implement a robust inventory management system that tracks parts usage, orders, and replenishment schedules.

Auto Repair Shop

Auto Remarketing

MARCH 19, 2024

Artificial intelligence is leading this charge, offering innovative solutions that promise to redefine how dealerships engage with their customers, manage their inventories, and streamline their operations. Inventory management revolutionized AI’s predictive analytics capabilities are revolutionizing inventory management.

Automotive

Shop Marketing Pros

NOVEMBER 1, 2023

We would like to see a minimum of 12% of new customers. One of the things I advise clients to do is use their business management system and utilize the Referrals and Source feature. I recommend that all first-time customers should be asked a few questions, such as “Who referred you to us?” Coach Murray Voth. Coach Murray Voth.

Media

AutoSuccess

AUGUST 30, 2024

This level of personalization ensures that potential customers feel valued and understood, which can significantly increase the likelihood of conversion. By automating these communications, dealerships can maintain a consistent and professional tone, even as they manage high volumes of leads.

Automotive

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop

AutoSuccess

OCTOBER 17, 2023

For example, if you are advertising on Google’s paid search network, it will soon become a bad business practice to let a human manage your campaigns. This new tool uses Google’s AI to manage your campaigns across all of their advertising channels. Google has already rolled out what they are calling Performance Max.

IT

AutoSuccess

JUNE 3, 2024

This enhancement introduces new solutions focused on Used Car Pricing, Service Management, and New Car Sales Negotiation, further empowering dealerships to optimize their operations and profitability. “Our upgraded AI Factory is not just a technological advancement.

Retail

Auto Service World

SEPTEMBER 28, 2024

Create a timeline that breaks down the move into manageable phases. Distribute this announcement through these channels: Email Newsletter : Send a detailed email to your customer list, highlighting the benefits of the new location and reassuring them of continued quality service.

Auto Repair

Automotive Management Network

MAY 1, 2025

Always provide detailed estimates upfront, including labor and parts costs, and keep customers informed if repairs take longer than expected. Advertiser / Sponsor Offer Exceptional Customer Service First impressions matter; a friendly, professional attitude sets the tone for the entire customer experience.

Auto Repair

DRIVE

JULY 8, 2024

As the owner, you’ll need a well-rounded approach that includes excellent customer service, streamlined operations, smart marketing plans and a commitment to always improving your shop – even if it’s making money with a great crew, improvements can be made. Post to your social media platforms at least a few times a week.

Insurance

Autoflow

SEPTEMBER 18, 2024

“Our platform is designed to accelerate the claims process while delivering significant cost savings and exceptional accuracy, which will help Headstart continue to provide top-tier customer service.”

Software

Autoshop Solutions

MARCH 19, 2025

“Working with Auto Shop Solutions on our website for Westgate High Tech Auto Care has been nothing short of incredible,” stated Lynn Haver, Co-Owner/Social Media & Marketing Director of Westgate High Tech Auto Care. Thousands of talented automotive service professionals join together every year.

Auto Repair

AutoInc.

NOVEMBER 17, 2023

The Automotive Management Institute (AMi) , the industry’s leading provider and collaborator of management education for automotive collision and mechanical service repair professionals, is proud to announce that our 2023 Graduation was held live at Foundations Training Expo at Daytona Speedway on Saturday, Nov.

Education

Autoflow

SEPTEMBER 13, 2023

Automotive Customer Retention Strategy in Auto Repair Shops Winning customers’ trust begins with the first point of contact. When you impress customers with good customer service with a personal touch, they notice Let’s look at how it all ties together.

Automotive

DRIVE

OCTOBER 14, 2024

Here’s how to effectively keep your pipeline full and manage your workflow to hit that sweet spot of steady, sustainable growth. Key strategies include: Optimizing your Google Business Profile : Keep your profile up-to-date with accurate contact information, business hours and customer reviews.

Collision Repair