Auto Service World

APRIL 15, 2025

While 2024 was a year of new car supply chain recovery, what seems to be setting 2025 apart already is the renewed focus on payment options, strong value and customer service being sought after by most drivers. Building trust and creating convenience through technology is the successful path toward empowering consumers.

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Car Auto Repair Shop Service Advisor Auto Repair 130

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96

AutoSuccess

MARCH 17, 2025

Wood holds a bachelors degree in business administration from Baylor University and completed executive management and customer training programs at J.D. Wood also served as general manager/operating partner for Larry H. Powers, Ford Motor Company and Lexus/Toyota. For 16 years, he owned Brent Wood, Inc.,

Consulting 52

Consulting Management Automobile Customer Service 52

Shop Marketing Pros

APRIL 9, 2025

Previous Owner’s Management (00:09:09) Chris describes the previous owner’s absentee management style. RepairPal Promotion (00:12:11) Ad for RepairPal’s services to enhance customer trust and pricing transparency.

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Auto Repair Shop Auto Repair Management Utilities 162

Automotive Training Centre

OCTOBER 22, 2024

Today’s auto shops thrive on exceptional customer service, where clients expect expert repairs and a smooth, tech-enhanced experience. Mechanics can strengthen client relationships and drive their career growth by blending technical expertise with customer-focused service.

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Customer Service Mechanic Technical Software 288

Solera

JULY 25, 2024

A strong reputation attracts customers and plays a crucial role in drawing top talent and retaining skilled employees. With the rise of the internet and social media, the impact of a dealership’s reputation has been magnified, making it more critical than ever to maintain a positive image.

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Customer Service Media Management IT 245

Automotive Training Centre

DECEMBER 12, 2023

Exceptional Customer Service In automotive sales, exceptional customer service isn’t just a luxury; it’s a necessity. Building lasting relationships with customers is vital, and this begins with a positive and memorable buying experience.

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Automotive Auto Mechanic Training Finance Customer Service 289

Solera

MAY 8, 2023

Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Go Under the Hood of Identifix Shop Manager Identifix has done it again! Identifix Shop Manager enables you to maximize the amount of money made on each vehicle repair.

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Auto Repair Shop Auto Repair Management Vehicle Repair 130

Automotive Training Centre

JUNE 20, 2024

How to Find Jobs : Network with local performance shops, attend car shows and racing events, and showcase your passion and knowledge online through forums and social media. What You’ll Do : You’ll handle routine maintenance, diagnose and repair various issues, and provide excellent customer service.

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Mechanic Auto Mechanic Training Customer Service Troubleshooting 264

Automotive Training Centre

DECEMBER 15, 2023

Moreover, soft skills such as customer service, time management, and attention to detail are vital. Auto detailing is a service-oriented profession, and building a rapport with clients is key to success. This includes understanding their needs, providing customized services, and ensuring their satisfaction with your work.

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Vocational School Auto Mechanic Training Education Customer Service 262

AutoShopOwner

JANUARY 10, 2024

2: INVEST IN TECHNOLOGY UPGRADES Invest in modern technology such as automotive diagnostic software, customer relationship management (CRM) systems, or accounting software to streamline your operations, save time, and increase efficiency. This can help cut down on loan payments and improve your cash flow and profitability. #9:

Management 130

Management Customer Service Software Media 130

Automotive Management Network

AUGUST 30, 2024

Many companies make asking for a review a part of their customer service process. If your customer service staff make a point of asking for a review after they have successfully helped resolve a problem, the customer will feel more positive about the company and more receptive to the request.

Management 52

Management Auto Repair Shop Auto Repair Customer Service 52

Solera

MAY 21, 2024

By identifying and addressing issues early, you can help prevent accidents, breakdowns, and costly repairs, saving your customers time and money in the long run. This proven customer service model can also have several business benefits for automotive repair shops! Customize inspection forms for different vehicles.

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Auto Repair Shop Vehicle Auto Repair Automotive Repair 130

Auto Remarketing

NOVEMBER 17, 2023

We have seen a decrease in consumer spending, tighter credit markets, and a general reluctance among customers to make major purchases With that we have seen a lot of our dealers experience declining sales, shrinking profit margins, and increased competition. This includes not only attracting customers to buy but also to sell.

Car Dealership 105

Car Dealership Customer Service Finance Management 105

AutoShopOwner

AUGUST 9, 2023

Top Auto Repair Shop Financial Mistakes To Avoid Neglecting Proper Inventory Management Inventory is one of the most significant expenses that an auto repair shop has. In order to avoid this financial mistake, implement a robust inventory management system that tracks parts usage, orders, and replenishment schedules.

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Auto Repair Shop Auto Repair Management Customer Service 100

Auto Remarketing

MARCH 19, 2024

Artificial intelligence is leading this charge, offering innovative solutions that promise to redefine how dealerships engage with their customers, manage their inventories, and streamline their operations. Inventory management revolutionized AI’s predictive analytics capabilities are revolutionizing inventory management.

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Automotive Management Vehicle Customer Service 98

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

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Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Shop Marketing Pros

NOVEMBER 1, 2023

We would like to see a minimum of 12% of new customers. One of the things I advise clients to do is use their business management system and utilize the Referrals and Source feature. I recommend that all first-time customers should be asked a few questions, such as “Who referred you to us?” Coach Murray Voth. Coach Murray Voth.

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Media Management Automotive Repair Automotive 130

AutoSuccess

AUGUST 30, 2024

This level of personalization ensures that potential customers feel valued and understood, which can significantly increase the likelihood of conversion. By automating these communications, dealerships can maintain a consistent and professional tone, even as they manage high volumes of leads.

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Automotive Finance Management Utilities 83

AutoSuccess

OCTOBER 17, 2023

For example, if you are advertising on Google’s paid search network, it will soon become a bad business practice to let a human manage your campaigns. This new tool uses Google’s AI to manage your campaigns across all of their advertising channels. Google has already rolled out what they are calling Performance Max.

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IT Management Retail Customer Service 98

AutoSuccess

JUNE 3, 2024

This enhancement introduces new solutions focused on Used Car Pricing, Service Management, and New Car Sales Negotiation, further empowering dealerships to optimize their operations and profitability. “Our upgraded AI Factory is not just a technological advancement.

Retail 52

Retail Customer Service Management Automotive 52

Auto Service World

SEPTEMBER 28, 2024

Create a timeline that breaks down the move into manageable phases. Distribute this announcement through these channels: Email Newsletter : Send a detailed email to your customer list, highlighting the benefits of the new location and reassuring them of continued quality service.

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Auto Repair Insurance Transportation Media 130

Automotive Management Network

MAY 1, 2025

Always provide detailed estimates upfront, including labor and parts costs, and keep customers informed if repairs take longer than expected. Advertiser / Sponsor Offer Exceptional Customer Service First impressions matter; a friendly, professional attitude sets the tone for the entire customer experience.

Auto Repair 52

Auto Repair Customer Service Management Media 52

DRIVE

JULY 8, 2024

As the owner, you’ll need a well-rounded approach that includes excellent customer service, streamlined operations, smart marketing plans and a commitment to always improving your shop – even if it’s making money with a great crew, improvements can be made. Post to your social media platforms at least a few times a week.

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Insurance Management Customer Service Software 52

Autoflow

SEPTEMBER 18, 2024

“Our platform is designed to accelerate the claims process while delivering significant cost savings and exceptional accuracy, which will help Headstart continue to provide top-tier customer service.”

Software 52

Software Customer Service Media Automotive 52

Autoshop Solutions

MARCH 19, 2025

“Working with Auto Shop Solutions on our website for Westgate High Tech Auto Care has been nothing short of incredible,” stated Lynn Haver, Co-Owner/Social Media & Marketing Director of Westgate High Tech Auto Care. Thousands of talented automotive service professionals join together every year.

Auto Repair 52

Auto Repair Automotive Services Media Automotive 52

AutoInc.

NOVEMBER 17, 2023

The Automotive Management Institute (AMi) , the industry’s leading provider and collaborator of management education for automotive collision and mechanical service repair professionals, is proud to announce that our 2023 Graduation was held live at Foundations Training Expo at Daytona Speedway on Saturday, Nov.

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Education Management Mechanical Repairs Mechanic 52

Autoflow

SEPTEMBER 13, 2023

Automotive Customer Retention Strategy in Auto Repair Shops Winning customers’ trust begins with the first point of contact. When you impress customers with good customer service with a personal touch, they notice Let’s look at how it all ties together.

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Automotive Auto Repair Shop Auto Repair Software 98

DRIVE

OCTOBER 14, 2024

Here’s how to effectively keep your pipeline full and manage your workflow to hit that sweet spot of steady, sustainable growth. Key strategies include: Optimizing your Google Business Profile : Keep your profile up-to-date with accurate contact information, business hours and customer reviews.

Collision Repair 52

Collision Repair Insurance Media Auto Body Shop 52

AutoFix

APRIL 19, 2024

From failing to communicate effectively to not following up on service experiences, overlooking this crucial aspect can result in lost business and a damaged reputation. By prioritizing excellent customer service and utilizing customer relationship management tools, you can foster loyalty and keep customers coming back time and time again.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Consulting Management 52

The Mechanic Doctor

JANUARY 4, 2024

The other partner might shine in business management, adept at handling administrative tasks, marketing strategies, and customer relations. Investment in high-quality tools and equipment is essential for efficient and superior service. To keep attracting new clients, the business should pay special attention to customer service.

Car 52

Car Management Mechanic Technical 52

AutoFix

JULY 5, 2024

Did you face staffing challenges, supply chain issues, or perhaps a dip in customer satisfaction? Sometimes, it’s external factors like market trends, but often, it can be internal struggles like time management or a lack of strategic planning. Social media campaigns, Google ads, or local community events can boost your visibility.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Tire Rotations Management 52

DRIVE

MARCH 29, 2023

The shop’s motto is to “provide customer service in abundance” and it shows. The shop has a reputation for operating efficiently at a high skill level in all areas of automotive service and repair. His eldest son Dustin is the shop manager. The team is known for being friendly and trustworthy.

Automotive Services 52

Automotive Services Customer Service Media Management 52

Wrench

SEPTEMBER 4, 2022

Fun Fact about Trent: He has a theater degree (which has come in handy when the office needs someone for social media). LaShane is known for a strong work ethic and exceptional customer service. Bryan is part of the customer service team with Lemon Squad. Bryan is part of the customer service team with Lemon Squad.

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Service Advisor Management Customer Service Oil Change 40

The Mechanic Doctor

JUNE 27, 2023

Developing a comprehensive budget will help you manage your finances effectively and track your progress as you grow. Once you’ve hired drivers, provide comprehensive training programs that cover not only driving skills but also safety protocols, compliance with regulations, and customer service.

Trucking 52

Trucking Insurance Finance Transportation 52

Tire Review Magazine

JANUARY 31, 2024

Jim Richards, Point S’s national sales manager, detailed goals met in 2023, including an update on the company’s 500 stores in 50 states within 5 years plan launched at last year’s annual meeting. We added 69 stores last year, 16 stores ahead of the target. We mean it when we say we’re going to grow.

Manufacturing 59

Manufacturing Management Education Retail 59

Tire Review Magazine

JANUARY 31, 2024

Jim Richards, Point S’s national sales manager, detailed goals met in 2023, including an update on the company’s 500 stores in 50 states within 5 years plan launched at last year’s annual meeting. We added 69 stores last year, 16 stores ahead of the target. We mean it when we say we’re going to grow.

Manufacturing 52

Manufacturing Management Education Retail 52