Auto Service World

MAY 8, 2025

” Her approach goes beyond customer service. For service advisors struggling to discuss necessary repairs, she recommended first identifying the customer’s personality type. . “You’re not manipulating the message you’re simply communicating differently.”

Service Advisor 257

Service Advisor Auto Repair Shop Auto Repair Brake Repair 257

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Auto Service World

JANUARY 28, 2025

One key takeaway was the need for shops to dedicate time not just to the inspection itself but to crafting clear, customer-friendly descriptions of the results. Technicians and advisors may feel pressured to rush through inspections. This protects both the customer and the shop from unexpected breakdowns.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education A Tech 244

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle scheduling jobs? Do you handle repair approvals? There are always problems you dont expect.

Service Advisor 52

Service Advisor Auto Repair Software Management 52

AutoSuccess

MARCH 20, 2025

Customer Service Index Study (CSI). Porsche outscored the competition in each of the CSI Voice of the Customer categories by wide margins: Service Advisor, Service Facility, Service Initiation, Service Quality and Vehicle Pick-Up. Porsche Cars North America, Inc. The post Porsche Tops J.D.

Customer Service 52

Customer Service Service Advisor Vehicle Car 52

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds.

Service Advisor 262

Service Advisor Finance Auto Mechanic Training Management 262

AutoShopOwner

NOVEMBER 15, 2024

Are there bottlenecks in the service advisor process? Are your service advisors properly trained in the art of sales, and in delivering exceptional customer service? Another survey, also conducted by the SBA, found that 83% of failed business owners stated that their failure was due to cash flow problems.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Utilities 130

AutoShopOwner

NOVEMBER 19, 2024

It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses! Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Finance 130

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game. To stay on track, create a to-do list at the start of each day.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game. To stay on track, create a to-do list at the start of each day.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

Auto Service World

NOVEMBER 21, 2024

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

Car 130

Car Auto Repair Shop Auto Repair Service Advisor 130

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

Automotive 299

Automotive Auto Mechanic Training Mechanic Service Advisor 299

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

AutoSuccess

MARCH 17, 2025

BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors. Not long ago, the busy service center faced challenges with internal and external communication. Seeking a solution to reduce their and their customers frustrations, the team began looking for a solution.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

Auto Service World

SEPTEMBER 19, 2024

He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. He outlined expectations for techs and service advisors — but also what they expect from their boss. The final day on Sept.

Technical 147

Technical Management Service Advisor Consulting 147

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system.

Service Advisor 52

Service Advisor Retail Management Customer Service 52

AutoSuccess

FEBRUARY 12, 2025

By leveraging technology, optimizing processes and fostering a culture of excellence, dealerships can transform the service drive into a powerhouse of revenue and retention. Modern customers demand convenience, transparency and personalized service. Heres how to unlock its full potential.

Service Advisor 52

Service Advisor Software Car Dealership Utilities 52

Brake & Front End

MARCH 3, 2025

Whenever a customer comes to your shop for any brake repair, you need to know why they are there in the first place. Just writing a ticket for a brake job or suspension repair because the customer requested it can lead to a comeback and an unsatisfied customer. Has it gotten worse? When did you notice it?

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. We want to help ensure dealer personnel have the support they need, when they need it, to sell and service more electric vehicles. 2 For decades, J.D.

Service Advisor 52

Service Advisor Consulting Automotive Education 52

AutoSuccess

AUGUST 22, 2024

When the team is firing on all cylinders, customers engage in trusting relationships with their service advisors. And when trusted relationships are thriving, results (and paychecks) grow as customers agree to additional services being performed on their vehicle. So how do we do it?

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

Shop Marketing Pros

JUNE 14, 2023

*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. Explains how it can help with communication, responding to customers, and even writing marketing campaigns. *AI

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Brake & Front End

JANUARY 9, 2025

Your typical customer is not like you; their point of view is completely different. The old proverb walk a mile in their shoes applies to advising customers about shocks and struts. If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service.

Education 100

Education Oil Change General Repair Vehicle 100

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

Shop Marketing Pros

AUGUST 6, 2024

“They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. But where do you start when it comes to marketing KPIs? He has a point.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

AutoFix

AUGUST 6, 2024

Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. This means they should refrain from projecting their financial limitations onto customers. You better be using DVIs.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Brake & Front End

MAY 9, 2024

But, if you’re not as familiar with this subject as you should be, keep reading and we’ll refresh your memory. We’ll start at the heart of the system, which is the master cylinder. It converts the force exerted on the brake pedal by the vehicle’s driver into hydraulic pressure to apply the brakes. Air in the fluid is bad because air is compressible.

Hydraulics 183

Hydraulics Preventative Maintenance Mechanic Service Advisor 183

AutoSuccess

NOVEMBER 13, 2023

. “What’s so exciting is that we accomplished an intelligent read-write integration that enables STELLA to operate just like an employee at the dealership, with the ability to input data and manage operational codes just like a service advisor would do.”

Service Advisor 52

Service Advisor Management Customer Service Automotive 52