Automotive Training Centre

DECEMBER 12, 2023

Exceptional Customer Service In automotive sales, exceptional customer service isn’t just a luxury; it’s a necessity. Building lasting relationships with customers is vital, and this begins with a positive and memorable buying experience.

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Automotive Auto Mechanic Training Finance Customer Service 289

Automotive Training Centre

NOVEMBER 2, 2023

It requires not only a keen eye for detail but also a strategic approach to reaching your target audience and building a loyal customer base. Utilize high-quality images of your work to impress potential customers and provide a clear idea of the level of detail you offer.

Automotive 306

Automotive Auto Mechanic Training Car Dealership Auto Repair Shop 306

Tomorrow's Technician

JUNE 12, 2025

The automotive repair industry is changing quickly, and staying ahead means constantly adapting to new technology, evolving customer expectations, and the rise of EVs and hybrids. Megan Dineff, general manager of Ervine’s Auto Repair and Grand Rapids Hybrid & EV, knows firsthand what it takes to keep a shop on the cutting edge.

Auto Repair 130

Auto Repair Automotive Repair Automotive Media 130

Tire Review Magazine

DECEMBER 11, 2024

Indianapolis-based Best-One of Indy has transformed what could be routine vehicle service into an experience that puts people first, whether those people are customers walking through the door or technicians working in the bay. Best-One of Indy has 15 locations and 180 full-time and eight part-time team members.

IT 96

IT Retail Customer Service Management 96

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

Car 130

Car Auto Repair Shop Service Advisor Auto Repair 130

Automotive Training Centre

SEPTEMBER 22, 2023

Prioritize Safety and Customer Service Safety takes center stage with the emergence of high-voltage systems in electric vehicles. In addition, you are keeping to safety standards to ensure you keep your customers safe. As a hybrid and electric vehicle mechanic, your customer service skills need to be top-notch.

Electric Vehicles 264

Electric Vehicles Mechanic Electricity Vehicle 264

Automotive Training Centre

JANUARY 17, 2024

The key to success in this field is building a solid reputation, leveraging the right marketing strategies, and delivering exceptional service. Create a professional website showcasing your services, certifications, and testimonials. Use social media platforms to reach a broader audience.

Auto Body Shop 278

Auto Body Shop Insurance Auto Mechanic Training Auto Repair Shop 278

Automotive Training Centre

DECEMBER 15, 2023

Whether it’s reviving a classic car’s luster or enhancing a modern vehicle’s showroom shine, auto detailing is about delivering perfection and customer satisfaction. Moreover, soft skills such as customer service, time management, and attention to detail are vital.

Vocational School 261

Vocational School Auto Mechanic Training Education Customer Service 261

Automotive Training Centre

JUNE 20, 2024

How to Find Jobs : Network with local performance shops, attend car shows and racing events, and showcase your passion and knowledge online through forums and social media. What You’ll Do : You’ll handle routine maintenance, diagnose and repair various issues, and provide excellent customer service.

Mechanic 264

Mechanic Auto Mechanic Training Customer Service Troubleshooting 264

Automotive Training Centre

AUGUST 28, 2024

Mobile auto detailing offers a wide range of services, from basic washes to more comprehensive detailing packages. By establishing a strong online presence and leveraging social media, you can attract a diverse clientele and grow your business over time.

Vocational School 264

Vocational School Education Automotive Customer Service 264

Autoshop Solutions

MAY 21, 2025

Grow Your Shop, Connect with Customers Social media isnt just a trendits one of the most powerful tools your auto repair shop can use to connect with customers, handle support, and stand out from the competition. Auto repair customersespecially younger onesarent just looking for a service. That applies to your shop, too.

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Auto Repair Shop Media Auto Repair Automotive 52

Solera

APRIL 23, 2025

These days, says Jenna Smith, Soleras VP of Professional Services, “the digital customer experience is the new showroom. Dealers who seamlessly blend online convenience with personalized service are the ones who will drive success in the future. Ready to Shift Your CX into High Gear? Speak with one of our experts today!

IT 130

IT Professional Services Finance Customer Service 130

CATI

MARCH 28, 2025

With the right tools, techniques, and customer service skills, becoming your own boss is a very real possibility. Your success depends on two things: finding your first customers and turning them into loyal clients. Offer them discounted or free first-time services in exchange for testimonials or social media shoutouts.

Mechanic 75

Mechanic Customer Service Automotive Car Dealership 75

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. Show your gratitude A simple “thank you” can go a long way in making your customers feel appreciated.

Customer Service 52

Customer Service Media Car Vehicle 52

Brake & Front End

JUNE 4, 2025

With an extensive inventory and a commitment to exceptional customer service, AudioCityUSA.com has earned a reputation as a trusted destination for car enthusiasts across the globe. Its a win-win drivers learn about the importance of wheel safety, and they could drive away with a safer, more stylish ride this summer.

Auto Repair Shop 130

Auto Repair Shop Customer Service Automotive Repair Auto Repair 130

Solera

OCTOBER 15, 2024

Your USP is your secret weapon, giving customers a compelling reason to choose your dealership over your competitors. Whether it’s personalized customer service, unique vehicle offerings, or community involvement, carve out a niche that sets you apart from the more prominent players.

Customer Service 130

Customer Service Automotive Marketing Auto Market Retail 130

Shop Marketing Pros

OCTOBER 9, 2024

We’ll break down the key ways to differentiate your brand, from nailing your customer service to using your core values to your advantage. We’ll also talk about how paying attention to your shop’s appearance and maintaining an active social media presence can make a big difference in how customers see you.

Auto Repair 130

Auto Repair Auto Repair Shop Customer Service Media 130

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. Show your gratitude A simple “thank you” can go a long way in making your customers feel appreciated.

Customer Service 40

Customer Service Media Car Vehicle 40

Tomorrow's Technician

JUNE 4, 2025

With an extensive inventory and a commitment to exceptional customer service, AudioCityUSA.com has earned a reputation as a trusted destination for car enthusiasts across the globe. Its a win-win drivers learn about the importance of wheel safety, and they could drive away with a safer, more stylish ride this summer.

Auto Repair Shop 130

Auto Repair Shop Automotive Repair Auto Repair Trucking 130

AutoShopOwner

JANUARY 10, 2024

Plus, retaining existing customers is often more cost-effective. Develop strategies to enhance customer loyalty, such as implementing a rewards program, providing exceptional customer service, or offering regular maintenance packages. #6: This financial safety net can help your business stay afloat during tough times. #4:

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Management Customer Service Software Media 130

AutoSuccess

OCTOBER 17, 2023

Any large group of dealers that is looking to maintain and expand their market share and brand visibility should also look to effective SEO strategies to achieve their goals and attract more customers. Any plane is only as good as its pilot. First, the two promised answers, and then some futuristic-thought-food. On SEO, who needs it?

IT 98

IT Management Retail Customer Service 98

AutoSuccess

MARCH 17, 2025

.; and co-founded Rocky Mtn USSA, a sports marketing/management company specializing in youth baseball leagues, tournaments, apparel and awards; he also co-founded Car Source , a national automotive multi-media advertising company. Im looking forward to this incredible growth opportunity and all thats to come.

Consulting 52

Consulting Management Automobile Customer Service 52

AutoSuccess

JUNE 23, 2025

And like many of you who operate multiple rooftops or represent multiple brands, our team also wears another hat within the Babcox Media family — through our sister brand, Professional Carwashing & Detailing. A simple way to boost CSI Want to raise your Customer Service Index (CSI) score? Clean, simple and smart.

Customer Service 52

Customer Service Transportation Media Vehicle 52

AutoSuccess

DECEMBER 9, 2024

Whether its the extra steps a technician takes moving from point A to point B, or delays in communicating estimates to customers, non-value-added time silently erodes a dealerships bottom line. In contrast, value-added time time spent directly contributing to the service or product drives profitability.

Management 52

Management Finance Automotive Repair Customer Service 52

Shop Marketing Pros

JUNE 21, 2024

Let’s get into the variables that affect the pricing for marketing services in the automotive industry. We can be talking about social media, websites, email newsletters, direct mail, or many other things. We can be talking about social media, websites, email newsletters, direct mail, or many other things.

Auto Repair 130

Auto Repair Auto Repair Shop Media Customer Service 130

Tire Review Magazine

MARCH 26, 2025

The dealership carries all major tire brands, ranging from top-tier to lower-cost imports, to meet a diverse customer base. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. That way, a customer is not stuck behind somebody getting a tune-up or brake job. Pictured are Jim (left) and Michael Handel.

Media 52

Media Management Banking Finance 52

Tire Review Magazine

MARCH 26, 2025

The dealership carries all major tire brands, ranging from top-tier to lower-cost imports, to meet a diverse customer base. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. That way, a customer is not stuck behind somebody getting a tune-up or brake job. Pictured are Jim (left) and Michael Handel.

Media 52

Media Management Banking Finance 52

Shop Marketing Pros

AUGUST 6, 2024

“They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. And with this move towards being businessmen, some focus must be given to understanding the basic principles of marketing and how to measure its effectiveness. But where do you start when it comes to marketing KPIs?

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

Autoshop Solutions

NOVEMBER 15, 2023

“The whole team, from design and account reps to customer service, are all a delight to work with. I truly feel like they get to know their customers, our team and that reflects in the design of our website. Visit their website for more information, or follow them on social media, including Facebook and Instagram.

Automotive 98

Automotive Tire Rotations Education Oil Change 98

Solera

MAY 8, 2023

Eliminate customer-shop miscommunication Deliver a digital vehicle experience by conveying repair information through immersive rich media and flexible content. Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Vehicle Repair 130

Auto Remarketing

NOVEMBER 17, 2023

Other dealers increase their “off the street” marketing and service drive purchases which often turn into two for one deals. Enhanced customer service In a down market, competition intensifies, making excellent customer service a critical differentiator.

Car Dealership 105

Car Dealership Customer Service Finance Management 105

AutoShopOwner

AUGUST 9, 2023

An auto repair shop relies heavily on specialized equipment to deliver quality services to its customers. Neglecting to maintain this equipment regularly can lead to expensive breakdowns, emergency repairs, and force you to cancel customer appointments (which also leads to a loss of revenue).

Auto Repair Shop 100

Auto Repair Shop Auto Repair Management Customer Service 100

AutoSuccess

OCTOBER 9, 2024

For more information about PRT products, customers can contact the customer service line at 1-770-238-1611 or visit PRT’s website at www.prtautoparts.com. Follow PRT on social media at @prtautoparts. The new products are in stock and ready to ship,” said Bruno Bello, director of global marketing at PRT.

Customer Service 52

Customer Service Media Trucking Vehicle 52

Auto Service World

SEPTEMBER 28, 2024

But choosing the right new location, one that complies with zoning laws and meets your service needs, could be more challenging than it seems. So, how can you guarantee a seamless relocation that keeps your customers engaged and your operations uninterrupted? Let’s explore the next steps.

Auto Repair 130

Auto Repair Insurance Transportation Media 130

Shop Marketing Pros

NOVEMBER 1, 2023

We’re talking about conversions, customer acquisition costs, and customer lifetime value here. Make sure you are tracking/asking new customers when they call and or when they show up how they got there. Coach Chris Cotton We measure the number of new customers every month. Remember I said target revenue.

Media 130

Media Management Automotive Repair Automotive 130

AutoSuccess

OCTOBER 21, 2024

For more information about PRT products, contact customer service at 1-770-238-1611 or visit PRT’s website. Follow PRT on social media @prtautoparts. The exhibition will feature new complete strut assemblies for the 2023 Chrysler Pacifica and the 2023 Kia Forte GT.

Customer Service 52

Customer Service Trucking Media Manufacturing 52