Auto Service World

MARCH 26, 2025

This investment will include functions such as customer service, supply chain operations, talent acquisition and marketing innovation showing that AI has expanded beyond traditional IT applications. ” Image credit: Depositphotos.com The post How retailers, brands are investing in AI appeared first on Auto Service World.

Retail 256

Retail Customer Service Transportation Management 256

Auto Service World

NOVEMBER 26, 2024

Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. One in four women said they know someone who has experienced sexism either while driving or at a service shop. “All

Automotive 282

Automotive Automotive Repair Auto Repair Customer Service 282

CATI

DECEMBER 26, 2024

Handling customer service and maintaining relationships. For example, keeping customers informed about repair timelines and providing detailed explanations of the work being done can go a long way in earning their trust. Customer services vital to a successful auto body shop. Contact us for more information.

Auto Body Shop 111

Auto Body Shop Technical IT Collision Repair 111

Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

Customer Service 52

Customer Service Auto Repair Shop Auto Repair Management 52

Auto Service World

MAY 8, 2025

” Her approach goes beyond customer service. Image credit: Depositphotos.com The post The psychology behind auto service communication appeared first on Auto Service World. . “The beauty is in flexibility,” Chung said. The key, she emphasized, is intention.

Service Advisor 257

Service Advisor Auto Repair Shop Auto Repair Brake Repair 257

AutoSuccess

MARCH 20, 2025

Customer Service Index Study (CSI). Porsche outscored the competition in each of the CSI Voice of the Customer categories by wide margins: Service Advisor, Service Facility, Service Initiation, Service Quality and Vehicle Pick-Up. Customer Service Index Study appeared first on AutoSuccessOnline.

Customer Service 52

Customer Service Service Advisor Vehicle Car 52

Auto Service World

APRIL 9, 2025

Operating under the Bumper to Bumper banner, the store provides automotive parts, tools, accessories and DC electrical equipment testing and servicing. Image credit: Depositphotos.com The post Longtime employees take ownership of Red Deers Elmac Auto Electric appeared first on Auto Service World.

Electricity 279

Electricity Finance Customer Service Technical 279

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Automotive Training Centre

OCTOBER 16, 2024

This role is essential in the automotive industry, ensuring that service departments and repair shops have the necessary parts to keep vehicles running smoothly. A parts manager oversees the inventory and supply of automotive parts for a service department, dealership, or repair shop. What Does a Parts Manager Do?

Management 256

Management Customer Service IT Automotive 256

Auto Service World

APRIL 23, 2025

“ Customer satisfaction should be at the heart of everything you do. At Canadian Tire, he served as the automotive vice president, overseeing tires, parts, accessories and auto service. Great leaders understand how to motivate people and they understand customer service. Its about leadership, Kuczynski said.

Customer Service 205

Customer Service Automotive Vehicle Car 205

AutoSuccess

FEBRUARY 11, 2025

Car Pros Automotive Group announced that 2024 was another year of sales leadership and customer service excellence for its dealerships. Power Dealer of Excellence Program (SM), which recognizes a select number of vehicle dealerships throughoutthe U.S.that provide exceptional customer service.

Customer Service 52

Customer Service Car Retail Automotive 52

Automotive Training Centre

DECEMBER 18, 2024

A successful auto body shop owner can see opportunities and take the lead Strong Customer Relationship Skills Owning an auto body shop is about connecting with people. Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customer service.

Auto Body Shop 278

Auto Body Shop Body Repair Technical Management 278

Automotive Training Centre

MAY 29, 2024

– Quality Contro l: Ensuring all repair work meets industry standards and customer expectations. – Customer Service : Addressing customer inquiries and complaints, providing estimates, and explaining repairs. Becoming a shop foreman is a coveted role in the automotive industry.

Mechanic 289

Mechanic Auto Mechanic Training Auto Repair Shop Technical 289

Solera

MAY 4, 2025

These days, says Jenna Smith, Soleras VP of Professional Services, “the digital customer experience is the new showroom. Dealers who seamlessly blend online convenience with personalized service are the ones who will drive success in the future. Ready to Shift Your CX into High Gear? Speak with one of our experts today!

IT 130

IT Professional Services Finance Media 130

Automotive Training Centre

JANUARY 9, 2025

Theyll be ready to deliver seamless service powered by IoT. Revolutionizing Customer Experience IoT improves vehicle performance and repair efficiency but it also transforms the customer experience. Maximize convenience with the Internet of Things technology.

Auto Repair 299

Auto Repair Auto Mechanic Training Mechanic Auto Repair Shop 299

Automotive Training Centre

FEBRUARY 5, 2025

Instead, when a customer orders through your online store, you purchase the item directly from a supplier, who then ships it to the customer. As a graduate with specialized training in auto parts, youll have an edge in understanding the products, their compatibility, and their value to customers. What Is Auto Parts Dropshipping?

Automotive 287

Automotive Management Education Media 287

Automotive Training Centre

APRIL 3, 2025

From diagnostics to customer service tips, Pauls mentorship is helping Brady develop into a well-rounded mechanic. I’m loving it. Having instructors who understand every aspect of auto repair, because theyve lived it, helps students trust the material and feel supported every step of the way. Hes amazing. It is the experience.

Mechanic 252

Mechanic Auto Mechanic Training Technical Automotive 252

Auto Service World

MAY 8, 2025

Your body is your greatest tool Unlike employees who are able to clock in and out, shop owners often work long hours, handling everything from car repairs to customer service. Your energy impacts your team and customers As a shop owner, your energy sets the tone for your business. Plus, its fun.

Management 204

Management Customer Service Car IT 204

Automotive Training Centre

NOVEMBER 13, 2024

Over the past 20 years, we’ve seen that the most successful technicians and industry leaders understand that customer service and teamwork are as vital as technical skills. As ATC Montreal celebrates its 20th anniversary, we reflect on the lessons we’ve learned about the automotive industry.

Automotive 264

Automotive Mechanic Alternative Fuels Education 264

Auto Service World

DECEMBER 5, 2024

Price remains crucial in the car buying process, yet excellent customer service can be more significant. The study found that 47 per cent of used shoppers considered a new vehicle, while 36 per cent of new car shoppers entertained the option of a pre-owned vehicle.

Car 130

Car Customer Service Entertainment Manufacturing 130

Automotive Training Centre

APRIL 22, 2025

You may already have a strong foundation in parts management, inventory systems, and customer service, but how do you stay ahead in a rapidly evolving industry? If youve completed or are currently enrolled in auto parts training , you might be wondering what comes next.

Automotive 250

Automotive Collision Repair Management Car Dealership 250

Auto Service World

APRIL 8, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? It has the potential to improve both diagnostics and customer service.

Car 130

Car Customer Service Automotive Repair Auto Repair 130

Automotive Training Centre

APRIL 10, 2025

A strong auto mechanic school will also teach customer service best practices. Communicate With Confidence and Clarity Luxury car owners expect a higher standard of service, not just in technical skill but in communication. A strong auto mechanic school will also teach customer service best practices.

Auto Mechanic Training 155

Auto Mechanic Training Mechanic Vehicle Electronics 155

Auto Service World

APRIL 29, 2025

Customers will most often hang up rather than leave a message. “We’re finding initially is 70 times the return on the investment for a total business and 20 times the return on new business customers that have never been there before,” he said. In areas where it can help, think about when a call goes unanswered.

Automotive Services 179

Automotive Services Customer Service Utilities Automotive 179

Automotive Training Centre

JULY 6, 2023

In addition to their technical abilities, a proficient car detailer understands the importance of effective communication and excellent customer service. Through clear communication, they provide accurate assessments of the services required, offering tailored solutions to meet the unique needs of each customer.

Technical 246

Technical IT Auto Mechanic Training Automotive 246

Solera

JULY 25, 2024

A strong reputation attracts customers and plays a crucial role in drawing top talent and retaining skilled employees. Respond professionally to negative reviews to show you care about customer feedback and are committed to fixing issues. Encourage happy customers to leave positive reviews to balance out any negative ones.

Customer Service 245

Customer Service Media Management IT 245

Auto Service World

JANUARY 28, 2025

One key takeaway was the need for shops to dedicate time not just to the inspection itself but to crafting clear, customer-friendly descriptions of the results. Rushed inspections miss critical details, potentially putting both the customer and the shop at risk of future issues. Attention to detail also builds trust.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Auto Service World

OCTOBER 25, 2024

Frontier Automotive & Industrial Supplies has expanded its facility to enhance growth and service to the community. The store, a member of Bestbuy Distributors, now features separate and dedicated industrial and automotive counters, enhanced staff specialization and customer service. Located in La Crete, Alta.,

Customer Service 290

Customer Service Automotive Management Vehicle 290

Automotive Training Centre

APRIL 1, 2025

Formal auto mechanic training offers a faster, structured approach to mastering essential skills Certification and Licensing Requirements in Canada To work as an automotive service technician in Canada, most provinces require certification. The short answer is that it depends. “I chose ATC because its a short course with great reviews.”

Mechanic 218

Mechanic Auto Mechanic Training Apprenticeship Electronics 218

Automotive Training Centre

MARCH 20, 2025

Others may specialize in brokerage, customer service, or safety compliance, ensuring fleets meet regulatory standards. If youre considering a career in transportation but prefer to work in operations rather than driving, stick around! A truck dispatcher role could be perfect for you. What Does a Truck Dispatcher Do?

Trucking 216

Trucking Automotive Transportation Management 216

AutoShopOwner

APRIL 15, 2025

Do you find your shop doesnt even come up on Google search like the big shops or chains and delivering great customer service is hard, especially when youre busy or short staffed? Do you find it hard to keep customers coming back? No, really! Check it out here! Matthew "The Car Count Fixer"

Car 130

Car Customer Service IT 130

AutoInc.

JANUARY 6, 2025

It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. Increasing Profitability Taking a Customer-Centered Approach Profitability is the key to sustaining your shop, but it’s not just about higher prices or upsells.

Customer Service 107

Customer Service Preventative Maintenance Automotive Repair Automotive 107

Auto Service World

MAY 5, 2025

As president and CEO, Mohrdieck will oversee each of the companys five business segments (industrial OE, automotive OE, industrial aftermarket, automotive aftermarket and automation), along with finance, HR, business innovation, customer service, operations, marketing and engineering functions.

Finance 130

Finance Engineering Customer Service Automotive 130

Automotive Training Centre

MAY 3, 2024

This technology is being harnessed in the automotive sector to revolutionize everything from vehicle design and manufacturing to customer service and marketing strategies. AI chatbots, for instance, can handle customer inquiries, schedule appointments, and provide customized maintenance tips.

Retail 260

Retail Automotive Customer Service Auto Mechanic Training 260

Auto Service World

APRIL 4, 2025

I wouldnt expect a rapid economic shift in 2025, so parts suppliers and jobbers will want to focus on competitive pricing, customer service, and knowing that long-term vehicle maintenance is the model many consumers are leaning towards. The post Jobber News Executive Outlook 2025: JC Washbish appeared first on Auto Service World.

Customer Service 130

Customer Service Management Automotive Car 130

Shop Marketing Pros

DECEMBER 18, 2024

Importance of Self-Promotion (00:08:27) Brian emphasizes the need for shop owners to promote their exceptional customer care. Experiencing High-End Service (00:09:29) Advice on experiencing high-end customer service to inspire similar practices in their own shop.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Customer Service 130

Auto Service World

MAY 14, 2025

. “Vehicles continue to age and that’s good for the aftermarket,” Ian explained, adding that the company is responding by providing customers with opportunities to forecast purchases and secure pricing, helping them manage economic uncertainties. Technological innovation remains a key focus.

Retail 130

Retail Customer Service Management Vehicle 130