Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.

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Service Advisor Vehicle Automotive Consulting 214

AutoShopOwner

NOVEMBER 15, 2024

Performing an in-depth analysis of your financial reports will give you valuable information on the financial strengths and weaknesses of your company. This information is crucial when establishing your financial goals. Are there bottlenecks in the service advisor process? Let me give you an example. hours per side.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Utilities 130

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds.

Service Advisor 260

Service Advisor Finance Auto Mechanic Training Management 260

AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. When done right, it can increase customer retention, improve online reviews, and drive revenue.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

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Service Advisor Automotive Services Automotive Technical 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

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Service Advisor Automotive Services Automotive Customer Service 52

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system. .”

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Service Advisor Retail Management Customer Service 52

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. Purchase Experience: More than one fourth (27%) of shoppers reject EVs due to a lack of information. 2 For decades, J.D. 2 For decades, J.D.

Service Advisor 52

Service Advisor Consulting Automotive Education 52

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

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Service Advisor Vehicle Management Customer Service 64

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. The study found dealerships greeted customers immediately on arrival just half the time, less than any of the other KPIs. Powers 2025 U.S.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

Brake & Front End

MARCH 3, 2025

The secret is to be quiet and listen, as the customer will tell you almost everything relevant to the repair you need to know. Trying to show your in-depth knowledge will only get you less information. Keep the questions as broad as possible, and just let the customer unload their problem. Has it gotten worse?

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Brake Repair Vehicle Technical Service Advisor 130

AutoSuccess

MAY 21, 2025

To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process. For instance, some dealerships have implemented video inspections to boost customer satisfaction scores.

Service Advisor 40

Service Advisor Utilities Automotive Services Transportation 40

Tomorrow's Technician

JANUARY 29, 2024

Not only are regular updates important for the most current vehicle information, but they’re important for security, too. Scan Tool Assistance The subject I’m talking about here is the customer service setup by scan tool manufactures specifically to support their product. It’s excellent customer service.

Engineering 130

Engineering Customer Service Check Engine Light Electronics 130

AutoFix

AUGUST 6, 2024

Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. This means they should refrain from projecting their financial limitations onto customers.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Oil Change 52

AutoSuccess

AUGUST 27, 2024

With Dealer-FX integration, these interactions are seamlessly integrated into the dealership’s service workflow, ensuring consistent and efficient customer service. to automatically update service appointments and customer data in the Dealer-FX system, reducing manual data entry and minimizing errors.

Service Advisor 52

Service Advisor Customer Service Utilities Management 52

AutoSuccess

NOVEMBER 13, 2023

. “What’s so exciting is that we accomplished an intelligent read-write integration that enables STELLA to operate just like an employee at the dealership, with the ability to input data and manage operational codes just like a service advisor would do.” For more information, visit www.stellaautomotive.com.

Service Advisor 52

Service Advisor Management Customer Service Automotive 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

Brake & Front End

MARCH 21, 2024

WHY Programming and recalibrating is a process in which modules are programmed with the information needed to operate and communicate with other modules on the vehicle. This is why some ADAS modules need to be serviced on the vehicle. Information like the type of sensor, VIN and firmware are part of the reprogramming configuration.

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Vehicle Engineering Service Advisor Manufacturing 100

AutoSuccess

JULY 25, 2024

Many dealerships have seen remarkable increases in customer pay revenue, some by as much as $1 million within a single year. At the heart of this success is a comprehensive training program from Dealer PRO Training designed to enhance every facet of the customer service process.

Service Advisor 40

Service Advisor Customer Service Management Education 40

Autoflow

DECEMBER 14, 2023

Access to Vehicle Information – Even the best tech doesn’t know every make and model inside out. This transparency and level of customer service builds trust with today’s tech-savvy consumer. Tablets also save steps to update service advisors. However, you have to use it right.

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Auto Repair Mechanic Auto Repair Shop Software 105

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. They don’t make the customers feel special.”

Service Advisor 52

Service Advisor Consulting Management Education 52

AutoSuccess

FEBRUARY 1, 2024

. • CRISP Phone Training for Service Departments: Enroll service advisors in an ongoing certification program designed to enhance their skills in handling service opportunity calls, declined services and overcoming customer objections.

Car 52

Car Service Advisor Utilities Customer Service 52

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. For more information about the U.S.

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Service Advisor Customer Service Vehicle Trucking 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Customer Service Orientation : A focus on customer satisfaction can make a significant difference.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Brake & Front End

OCTOBER 10, 2024

Always check the OEM service information for tips and tricks, and NEVER skip calibration or setup steps. Doing so can negatively impact the performance of these important systems, and could jeopardize the safety of your customers and their passengers. So, what’s the takeaway from this?

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Vehicle Mechanic Trucking Service Advisor 100

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. LaShane is known for a strong work ethic and exceptional customer service. Bryan is part of the customer service team with Lemon Squad. Alex is a service advisor on the Wrench team. " Alex W.

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Service Advisor Management Customer Service Oil Change 40

Automotive Management Network

JANUARY 18, 2021

Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Increases call coverage so that customers reach a real person instead of being instructed to leave a message during a situation where they need service urgently.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Driver's Edge

FEBRUARY 23, 2024

Finding the Right Auto Repair Shop When it comes to finding the right Dallas car repair shop, it's essential to consider a few key factors that can make all the difference in the quality of service you receive. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service.

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Auto Repair Auto Repair Shop Oil Change Tire Rotations 52

Shop Marketing Pros

JUNE 9, 2023

You do this by crafting campaigns that drip the information you need them to know about you over many different “touches.” Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. It has one purpose: to convert the viewer into a customer.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5

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Auto Repair Service Advisor Education Customer Service 244

Shop Marketing Pros

JANUARY 29, 2025

Customer Experience in a Hurry (00:14:01) Kim discusses how potential customers often search for auto repair services quickly, emphasizing the need for accurate information. Improving Waiting Area Appearance (00:15:02) Discusses the importance of updating photos of the waiting area to enhance customer impressions.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Media 130

Brake & Front End

JANUARY 9, 2025

A customer can research shock and strut replacement from their smartphone while in your waiting room. The most common search phrase used by consumers when researching shocks and struts, according to Google Keywords, returns results that are positive and filled with information telling them about the benefits of shock and strut replacement.

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Education Oil Change General Repair Vehicle 100