Auto Service World

MARCH 23, 2025

Simplifying the Car-Buying Experience CarGurus has fundamentally changed the way consumers search for and purchase vehicles. Additionally, CarGurus search results are displayed with clear, easy-to-read pricing information, helping users understand the value of each vehicle at a glance.

Car 130

Car Finance Used Cars Vehicle 130

Solera

AUGUST 8, 2023

Industry Trends in 2023 While the used car boom that sent prices sky high may be winding down, there is still a large demand for quality used vehicles. While EVs are sparking more excitement, long wait lists for new vehicles are still growing, so the opportunity to sell used EVs is enormous. What do customers want?

Car Dealership 130

Car Dealership Car Finance Customer Service 130

Autoflow

NOVEMBER 16, 2023

Dallas, TX – Autoflow announces its partnership with American Auto Guardian, LLC (AAGI), an industry leader in developing, marketing, and administering vehicle service contracts and other automotive aftermarket products. In addition, AAGI has been selected as the administrator of choice by leading OEM captive finance companies.

Customer Service 105

Customer Service Insurance Finance Management 105

AutoSuccess

NOVEMBER 1, 2024

Consumers filed 2,821 consumer complaints in the “vehicle loan or lease category” between June 1st, 2024, and September 1st, 2024. The CFPB has been intensifying its efforts to combat what it terms “junk fees” across various financial products and services, including those in the automotive industry.

Finance 52

Finance Insurance Automotive Management 52

Solera

APRIL 23, 2025

Customer experience (CX) has become the magic differentiator that converts browsers into buyers and first-time customers into lifelong advocates. Speed and Convenience: The days of all-day dealership visits are long gone; customers now expect streamlined, efficient processes.

IT 130

IT Professional Services Finance Vehicle 130

CATI

NOVEMBER 9, 2023

Although most people walk through the doors of a dealership or showroom to purchase a vehicle, ultimately getting them to sign the dotted lines still requires the talents of a skilled salesperson. From the introduction of new car models to the emergence of electric and self-driving vehicles, change is the only constant.

Automotive 100

Automotive Customer Service Management Finance 100

Auto Remarketing

NOVEMBER 17, 2023

This means offering a wider range of vehicles that cater to varying customer demands and budgets. While high-end cars may see reduced demand, affordable, fuel-efficient vehicles may become more popular. Focus on pre-owned vehicles During economic downturns, consumers often look for cost-effective alternatives.

Car Dealership 105

Car Dealership Customer Service Finance Management 105

AutoSuccess

DECEMBER 9, 2024

In a dealership, this could mean one technician takes longer to diagnose an issue than another, or one salesperson takes a different approach with every customer, creating unpredictable results. For example, in detailing a vehicle, every technician should start at the front bumper and follow a specific sequence.

Management 52

Management Finance Automotive Repair Customer Service 52

AutoSuccess

SEPTEMBER 3, 2024

During the coronavirus pandemic, inventory was historically low, customers frequently paid above MSRP and financed cars at higher interest rates and for longer periods of time. These circumstances have resulted in many customers being underwater with their pandemic-era purchase, and upgrading vehicles has become financially difficult.

Car 93

Car Software Finance Management 93

Autoflow

MARCH 4, 2024

Dallas, TX – Autoflow announces its partnership with CoverageX, a premier service contract provider specializing in vehicle service contracts, home service contracts, and premium financing. For more information about CoverageX, please visit [link].

Finance 96

Finance Management Customer Service Software 96

CATI

DECEMBER 7, 2023

Our Automotive Sales and Administration Diploma program is an excellent place to start your career as it endows students with the product knowledge, budgeting skills, vehicle financing knowledge, and customer service competencies they need to become highly competitive sales and administration candidates.

Automotive 111

Automotive Management Finance Customer Service 111

AutoFix

MAY 15, 2025

Due to rising tariffs and the increasing costs of new vehicles, more consumers are choosing to maintain and repair their existing cars rather than buy new ones. Common Pitfalls Keeping Auto Shops from Growing in 2025 Even though the demand for vehicle repairs continues to rise, growth isn’t guaranteed for every auto shop.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Vehicle 52

AutoSuccess

DECEMBER 7, 2023

One such process is the time-consuming vehicle registration and ownership transfer process. Deals held up in the finance department can be resolved promptly by experienced title clerks. Outsourcing allows car dealerships to streamline operations and their employees to focus on what they do best — sales and customer service.

Car Dealership 97

Car Dealership Finance Automotive Marketing Customer Service 97

AutoSuccess

AUGUST 19, 2024

CarGurus , a digital auto platform for shopping, buying and selling new and used vehicles, released its 10th annual Top Dealer Awards, recognizing dealerships that provide shoppers with exceptional service, guidance and support.

Finance 52

Finance Retail Customer Service Vehicle 52

AutoSuccess

DECEMBER 11, 2023

1 The analysis also drilled down into six critical categories that impact a brand’s overall rating, including pricing transparency, trade-in experience, transaction speed, financing experience, and business responsiveness to reviews and vehicle inquiries.

Finance 52

Finance Retail Customer Service Automotive 52

Tire Review Magazine

MARCH 26, 2025

Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. That way, a customer is not stuck behind somebody getting a tune-up or brake job. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. One satisfied customer, in my opinion, will tell six.

Media 52

Media Management Banking Finance 52

AutoSuccess

AUGUST 30, 2024

Contextual Engagement Based on Customer Interest Understanding a customer’s specific interests is crucial for effective engagement. AI systems can track and analyze customer behavior, such as the type of vehicles they are researching or the features they are most interested in.

Automotive 83

Automotive Finance Management Utilities 83

Tire Review Magazine

MARCH 26, 2025

Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. That way, a customer is not stuck behind somebody getting a tune-up or brake job. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. One satisfied customer, in my opinion, will tell six.

Media 52

Media Management Banking Finance 52

Auto Remarketing

NOVEMBER 30, 2023

Trade-in experience: An August survey by Cars.com showed 50% of car shoppers plan to trade in a vehicle before their next purchase. Financing experience: With 44% of car shoppers planning to get financing in person at the dealer, according to a 2021 Cars.com survey, a positive experience is crucial, the company said.

Car 59

Car Finance Retail Customer Service 59

AutoSuccess

OCTOBER 25, 2024

With economic forecasts indicating additional rate reductions following the Fed’s recent decision to begin lowering, the auto finance industry is preparing for a likely uptick in refinancing demand. This includes the borrower’s financial information, vehicle details and loan terms. The result?

Finance 52

Finance Management Customer Service Electronics 52

AutoSuccess

MAY 21, 2024

of the transaction value, amount to a significant expense when applied to the sale of a vehicle. Enhanced Competitive Edge By effectively managing processing costs, dealerships can offer more competitive pricing on vehicles, financing options and after-sales services.

Car Dealership 52

Car Dealership Finance Automotive Marketing Management 52

The Mechanic Doctor

JUNE 27, 2023

Financing Your Trucking Company Startup Costs Calculate the costs associated with purchasing or leasing trucks, obtaining licenses, securing insurance, and covering operational expenses. Explore various financing options such as bank loans, government grants, or potential investors who may be interested in supporting your venture.

Trucking 52

Trucking Insurance Finance Transportation 52

Driver's Edge

SEPTEMBER 8, 2023

Here’s a closer look at the steps you can take to avoid expensive auto service and some advice on saving as much as possible when your vehicle does need work. That might sound contradictory, but no vehicle can go without routine maintenance for too long. With that in mind, how often does your vehicle need routine maintenance?

Auto Repair 52

Auto Repair Preventative Maintenance Car ASE 52

Auto Remarketing

NOVEMBER 2, 2023

Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles. In a traditional book value pricing method, auto remarketing dealerships list the base retail value on their website, leaving out factors such as mileage and vehicle condition.

Car Dealership 52

Car Dealership Used Cars Finance Auto Market 52

AutoFix

MAY 22, 2024

Opening an auto repair shop can be a rewarding venture for those passionate about cars and customer service. Owners have the opportunity to build long-term relationships with customers, contributing to local economies and fostering community ties.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Technical Management 52

AutoSuccess

FEBRUARY 14, 2025

It enhances customer service, speeds turnover, plugs into the major DMS systems, saves time and money and generates customer loyalty. Multiple surveys have shown that about 80% of car buyers would prefer purchasing, financing and insuring their cars be an all-in-one customer experience.

Insurance 40

Insurance Finance Electronics Management 40

AutoFix

SEPTEMBER 19, 2023

The world of auto repair is a dynamic blend of technical expertise, customer service, and business acumen. Success in this industry isn’t merely a result of knowing the ins and outs of vehicles. The independent auto repair shop owner, as the epicenter of this universe, has a unique set of responsibilities.

Auto Repair Shop 40

Auto Repair Shop Auto Repair Finance Customer Service 40

The Mechanic Doctor

JANUARY 4, 2024

This could involve working with specific types of vehicles or providing unique services. Implementing strict quality control measures guarantees that every vehicle is in pristine condition when it leaves the workshop. To keep attracting new clients, the business should pay special attention to customer service.

Car 52

Car Management Mechanic Technical 52

Tire Review Magazine

FEBRUARY 7, 2024

Wallick also told the audience to embrace excellence in all things, meaning to aim higher than average or mediocre in everything, from store cleanliness to customer service. Dealers can also participate in the Synchrony Car Care credit card program, offering financing options for consumers.

Management 59

Management Finance Manufacturing Consulting 59

CATI

FEBRUARY 27, 2025

Practice diagnosing and repairing various vehicle issues, learn the nuances of different automotive systems, and become proficient with the latest diagnostic tools and technologies. As you gain experience in the field, make a point to network with industry professionals and foster strong relationships with customers.

Auto Mechanic Training 63

Auto Mechanic Training Mechanic Auto Repair Auto Repair Shop 63