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Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. Service advisors had the chance to take classes on topics like customerservice and selling strategies.
However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.
These sensors were not the most accurate and didn’t start working until the vehicle reached 5 to 7 mph. As vehicles and ABS systems advanced, the wheel speed sensors moved to the knuckles and wheel bearings. These advanced sensors can detect small amounts of movement in the wheels when the vehicle is barely moving.
Below, we explore the key advantages of GPS tracking for business vehicles. Enhanced Fleet Efficiency GPS tracking allows businesses to monitor vehicle locations in real time, enabling better route planning and reducing unnecessary mileage. Enhanced CustomerServiceCustomer satisfaction is key to business success.
While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. The Classic Choice: Car Dealerships Car dealerships are the natural first thought for many service advisors. But with so many options, where do you begin your job search?
Encourage satisfied customers to leave reviews and ratings on platforms like Google My Business to boost your credibility. As an independent auto detailer, the key to success lies in how you market your services. Collect feedback from your customers and actively listen to their concerns or suggestions.
Here are four unique places to find a job after auto mechanic school that might surprise you: Pursue a Career at High-Performance and Racing Shops After Auto Mechanic School Do you have a passion for high-performance vehicles and the thrill of the racetrack? You can work on fleet vehicles or manage your work bay within the garage.
The shop, fit with two “workstations,” no lifts and some vehicle jacks, was perfect for Roger. “We Now he’s the kind of technician that can put tires on a vehicle while Garrett can be on the other end doing a semi, and I can be going back and forth between the two of them helping them both, and I have no worries about it.”
Drivers of performance vehicles that are fitted with UHP summer tires are not typical tire consumers. These enthusiasts often are well-researched, look forward to making a new tire purchase and have a particularly demanding set of expectations when it comes to both their vehicles and their tires.
With the right tools, techniques, and customerservice skills, becoming your own boss is a very real possibility. Your success depends on two things: finding your first customers and turning them into loyal clients. Offer Mobile Services Many car owners cannot get their vehicles to shop.
Industry Trends in 2023 While the used car boom that sent prices sky high may be winding down, there is still a large demand for quality used vehicles. While EVs are sparking more excitement, long wait lists for new vehicles are still growing, so the opportunity to sell used EVs is enormous. What do customers want?
Your USP is your secret weapon, giving customers a compelling reason to choose your dealership over your competitors. Whether it’s personalized customerservice, unique vehicle offerings, or community involvement, carve out a niche that sets you apart from the more prominent players.
Indianapolis-based Best-One of Indy has transformed what could be routine vehicleservice into an experience that puts people first, whether those people are customers walking through the door or technicians working in the bay. Since then, the brand has grown into a 285-location tire and service business within 26 states.
Dealerships use the already established network of car dealer shipping services or brokers who use different modes to move vehicles between locations. The different ways used to move vehicles between dealerships include: 1. Ocean freight or sea freight transports vehicles using specialized ships or container ships.
As we walked the show floor at NADA 2025 earlier this year, we couldn’t help but notice something interesting: the number of carwash-related companies with booths, demos and conversations happening across the event. First impressions sell cars Clean vehicles project value. It’s easy to see why. Dealerships are evolving.
For many automotive dealerships, a significant portion of their revenue and customer loyalty comes not just from the initial sale, but from the services and products offered in the months and years afterward. This creates a reliable revenue stream and gives the dealer more control over the customersservice experience.
To mitigate the impact of tariffs, dealers should focus on diversifying their F&I product inventory and offering a mix of options for both new and used vehicles. The administrations on-again, off-again tariffs have created a climate of unpredictability, with the possibility of new vehicles being priced at thousands above sticker price.
Although most people walk through the doors of a dealership or showroom to purchase a vehicle, ultimately getting them to sign the dotted lines still requires the talents of a skilled salesperson. From the introduction of new car models to the emergence of electric and self-driving vehicles, change is the only constant.
These include vehicle wrapping film, paint protection film and tinted automotive window film. Entry into any of these service areas would require hiring an experienced installer or arranging for a member of your current team to be trained. Shops also install printed wrap films on commercial vehicles for marketing purposes.
Fortunately, paintless dent repair (PDR) has emerged as a revolutionary technique that restores vehicles to their original condition without the need for repainting. Flaig had been using the technique to quickly remove dents from show cars, ensuring they looked flawless for events. But where did this innovative method come from?
That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. It’s excellent customerservice.
Through this campaign, were bringing that message to the forefront and giving drivers real tools to protect their vehicles and their families. The promotion highlights the often-overlooked safety concern vehicle wheels and offers drivers a chance to win big.
A Showroom Prep Specialist ensures that vehicles are spotless and perfectly tuned to make a strong impression on potential buyers and car enthusiasts. The primary duties involve cleaning, polishing, and detailing vehicles to showroom standards, beyond typical car wash or quick detailing services.
The roads of Dallas-Fort Worth are increasingly populated with electric vehicles (EVs), from sleek Teslas to innovative Rivians and Ford Mustang Mach-Es. These vehicles represent the future of automotive technology, offering unparalleled efficiency and performance. Because of this, many repair facilities do not service Teslas.
Highlight specific training programs, certifications, or hands-on experience that showcase your expertise in handling different types of vehicles and their corresponding parts. This could include connections with colleagues and suppliers or participation in industry events and conferences.
Yet, securing the right car insurance isn’t just some legal formality you have to tick off; its a truly vital financial shield, protecting you from what could be some absolutely crushing costs if an accident or unexpected event ever hits. The specific car you tool around in also has a significant pull on your quote.
A custom paint job not only rejuvenates your vehicle’s appearance but also enhances its durability. A collision repair is more than just fixing the damage; it’s about restoring your vehicle’s original beauty. Our team is dedicated to providing top-notch service, ensuring your vehicle looks its best.
The virtual event will welcome dealers, OEMs and software development partners to hear fresh perspectives on how automotive retail continues to adapt to industry trends and what dealers can do to strengthen revenue. CDK will host its fourth annual CDK CONNECT on Tuesday, Oct. 22 at 11 a.m.
Wholesale Tire boasts a sales mix of 95% tires and 5% vehicleservice. That way, a customer is not stuck behind somebody getting a tune-up or brake job. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicleservice. One satisfied customer, in my opinion, will tell six.
Wholesale Tire boasts a sales mix of 95% tires and 5% vehicleservice. That way, a customer is not stuck behind somebody getting a tune-up or brake job. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicleservice. One satisfied customer, in my opinion, will tell six.
When speaking at industry events, local business groups or even with clients, the one thing I’ve noticed over the years is owners under indexing LEADERSHIP for one or more of the following reasons. Don’t allow incentives to sacrifice other areas such as customerservice. Don’t attack.
Connected Dealer Services announces a new enhancement to its suite of dealership tools: True Odometer Mileage Reporting for vehicles 2021 or newer. “At Connected Dealer Services, we understand that accuracy means everything in dealership operations,” said Shane Wilson, president of Connected Dealer Services.
AEB, or automatic emergency braking, is a safety technology included in many modern vehicles, including Tesla cars. This function uses sensors to anticipate possible collisions and automatically applies the brakes to slow down or stop the vehicle in order to prevent or lessen the impact. ✔ This article has been fact checked.
Encountering hail damage on your vehicle can be distressing, but knowing the right steps to take can alleviate stress and ensure a smooth repair process. Assess the Damage Following a hail storm, take the time to carefully inspect your vehicle for any signs of damage.
Larry had spent decades building a proven track record in retail tire and auto service, but the dealership space came with new challenges — and also some similarities. Both were service-based businesses whose profitability was determined by exemplary customerservice success. “It It was a risk,” Larry admits. “I
Facilities with private parking, from retail and hospitality to events and community venues, are a key part of the solution, and must be prepared to meet EV driver expectations.” We’re excited to bring our top-tier implementation and maintenance services to this partnership, laying the foundation for a robust and efficient charging network.
Your vehicle serves as a reliable companion through every season, and it deserves quality care to ensure peak performance year-round. This is especially true in a city such as Dallas, where extreme heat, sudden downpours, and even the rare ice storm pose unique challenges to vehicle maintenance.
Consider the population’s size, age distribution, and income levels to guarantee a strong customer base. Look for locations with high vehicle ownership rates and minimal competition. Evaluate the local zoning laws and regulations to verify that auto repair services are permissible.
As the owner, you’ll need a well-rounded approach that includes excellent customerservice, streamlined operations, smart marketing plans and a commitment to always improving your shop – even if it’s making money with a great crew, improvements can be made. This includes the advancement of EV vehicles.
Go that extra step to make them understand what you’ll repair by offering a digital vehicle inspection. Finally, make sure every staff member understands the value of exceptional customerservice in generating referrals. Simple acts like explaining why they need certain regular services creates impressions that last.
Once that happens, marketing has done its job and it’s time for sales and customerservice to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.
The business has 55 Black’s Tire & Auto Service tire and vehicle repair centers in operation across North and South Carolina, and several of these facilities bill themselves as truck and RV repair centers. In a time where most customerservice levels have dropped, we try to focus more on that than ever,” Rick says. “If
This could involve working with specific types of vehicles or providing unique services. Implementing strict quality control measures guarantees that every vehicle is in pristine condition when it leaves the workshop. To keep attracting new clients, the business should pay special attention to customerservice.
You count on your vehicle daily to reliably get where you need to go. Inside your vehicle are various interdependent systems that all work together to transport you to your intended destination. However, most drivers don't think too hard about how it happens or what this process entails. This could be a sign of a serious problem.
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