Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

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Car Auto Repair Shop Auto Repair Service Advisor 130

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle scheduling jobs? Do you handle repair approvals? There are always problems you dont expect.

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Service Advisor Auto Repair Software Management 52

AutoSuccess

MARCH 20, 2025

Porsche Cars North America, Inc. Customer Service Index Study (CSI). Porsche also earned the top spot in the premium car categories for the second year in a row along with winning Premium Overall and Premium SUV this year. Customer Service Index Study appeared first on AutoSuccessOnline. Power 2025 U.S.

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Customer Service Service Advisor Vehicle Car 52

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective.

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Service Advisor Finance Auto Mechanic Training Management 261

AutoShopOwner

NOVEMBER 15, 2024

The typical auto repair shop has consistent car counts, a calendar booked out for at least a few days, and in many cases, booked a week or more. While other car companies were looking for ways to cut costs, Chrysler made a bold decision to focus on building more affordable cars and improving overall efficiencies. hours per side.

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Auto Repair Shop Service Advisor Auto Repair Utilities 130

Auto Service World

NOVEMBER 21, 2024

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.

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Service Advisor Automotive Services Management Automotive 130

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

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Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

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Service Advisor Automotive Services Automotive Technical 52

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

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Service Advisor Automotive Services Automotive Customer Service 52

Auto Service World

SEPTEMBER 19, 2024

12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more.

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Technical Management Service Advisor Consulting 147

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

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Service Advisor Vehicle Management Customer Service 64

AutoSuccess

FEBRUARY 12, 2025

New car dealerships face increasing pressure to deliver exceptional customer experiences while maintaining profitability. The service drive, often an untapped resource, holds immense potential as a profit center and customer loyalty driver.

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Service Advisor Software Car Dealership Utilities 52

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. The study found dealerships greeted customers immediately on arrival just half the time, less than any of the other KPIs. Powers 2025 U.S. 1 at 896, ahead of MINI (888) and Honda (881).

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Vehicle Service Advisor Oil Change Retail 52

Brake & Front End

MARCH 3, 2025

But, you could be setting yourself up for a disappointed customer when the new ride control units are installed. If the vehicle has an air ride or active suspension, not having a specific customer complaint can lead to a misdiagnosis of the car and the customer.

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Brake Repair Vehicle Technical Service Advisor 130

Brake & Front End

JANUARY 9, 2025

Advising and educating a customer about the condition of their car or truck is easy. Presenting your customer with inspection results and benefits of replacement will sell the job without even asking for the sale. Replacement could make a big difference on heavy cars with leaf springs. Drivers Dont Know!

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Education Oil Change General Repair Vehicle 100

AutoSuccess

FEBRUARY 1, 2024

Car Wars is announcing new and upcoming technology advancements at NADA 2024, Feb. Car Wars said in a press release its mission is to maximize the vast potential of AI and large language models while strongly utilizing the human element at the core of their approach.

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Car Service Advisor Utilities Customer Service 52

Tire Review Magazine

MARCH 12, 2025

He started by making coffee for the customers. I started as low as you could start I wasnt even allowed to touch cars at first. It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues.

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Master Mechanic Service Advisor Management Education 59

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. You need to ethically make the most of every car that comes through your shop.

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Auto Repair Shop Service Advisor Media Auto Repair 130

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

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Auto Repair Shop Auto Repair Customer Service Service Advisor 130

AutoSuccess

AUGUST 27, 2024

Proactive Dealer Solutions (PDS), a leader in automotive business development and training and recently acquired by Better Car People (BCP), has announced the integration of its advanced digital voice assistant, Brooke.ai, with Dealer-FX, a premier service lane technology provider. 24/7 Availability : Brooke.ai

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Service Advisor Customer Service Utilities Management 52

Brake & Front End

MAY 9, 2024

On many front-wheel-drive (FWD) cars, the brake system is split diagonally. With most rear-wheel-drive (RWD) vehicles, the hydraulic system is divided front to rear with one circuit for the front brakes and a second circuit for the rear brakes.

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Hydraulics Preventative Maintenance Mechanic Service Advisor 183

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. They don’t make the customers feel special.”

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Service Advisor Consulting Management Education 52

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.

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Service Advisor Customer Service Vehicle Trucking 52

Autoflow

DECEMBER 14, 2023

With so many cars and customers coming and going, keeping track of repair orders can overwhelm any organized team. Work Order Management – Keep track of whether a car awaits parts, sits on a hoist or is ready for pickup. Skip the verbal check-ins when a customer calls for a maintenance status update.

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Auto Repair Mechanic Auto Repair Shop Software 105

Brake & Front End

NOVEMBER 21, 2023

If the car or truck is accelerating hard from a stop, the system will apply the brakes independently to prevent slipping. This can evenly distribute the power to the rear or front axles under a variety of conditions. The corrections are very fast pulsations of the brakes that are undetectable by the driver.

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Hydraulics Vehicle Trucking Manufacturing 130

Brake & Front End

NOVEMBER 1, 2023

A bent strut or spindle can affect camber, as can a bent control arm, a mislocated crossmember or an off-center engine cradle in a FWD car. Too far out and it will have too much positive camber. One way to identify hidden damage that may be affecting camber is to do a “jounce/rebound camber check.”

Vehicle 130

Vehicle Service Advisor Customer Service Engineering 130

Institute for Automotive Business Excellence

APRIL 15, 2020

Providing value seems to be a given in offering a premium service, but how much value are you offering your customer? That’s a value to your customers because it means you’ll likely catch problems before they occur. Is your staff consistently going above and beyond with each service offered? Another value statement.

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Service Advisor Customer Service Oil Change Automotive Repair 52

Wrench

SEPTEMBER 4, 2022

The importance of stress-free and accessible car care and maintenance brings together the different branches and companies within Wrench. Zach is a service advisor for Wrench. getwrench We saw it coming… 🫠 #fyp #foryou #cars #carproblems #explore ♬ original sound - nostalgia central🎶 Aliesha S.

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Service Advisor Management Customer Service Oil Change 40

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

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Auto Repair Auto Repair Shop Software Service Advisor 52

Driver's Edge

FEBRUARY 23, 2024

Are you tired of dealing with unexpected car troubles during scorching Texas summers or chilling winter rainstorms? Different seasons bring unique challenges for car care: Summer Car Care The hot Dallas summers can take a toll on your vehicle. It's crucial to check coolant levels and ensure the radiator is in top condition.

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Auto Repair Auto Repair Shop Oil Change Tire Rotations 52

AutoSuccess

FEBRUARY 16, 2024

Car Dealer’s Daughter Church was born into a family of dealers. So, as a GM, it’s very important to me that my service manager knows that he is just as important as the person who manages my new and my used car inventory. We had an opening for an express service advisor, and almost all the applicants for that position were men.

Management 52

Management Vehicle Emissions Testing Service Advisor 52

Shop Marketing Pros

JUNE 9, 2023

Obviously, getting a car repaired isn’t quite the commitment that marriage is, but the principle is still the same. However, the problem that does exist is that shop owners think they’re going to live a life doing the thing they love most when they open their shop, fixing cars. I was and still am at home under the hood of a car.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

AutoSuccess

DECEMBER 1, 2023

For almost any product a car dealer is asked to buy, romance is promised — it will make your life easier and your business more profitable. That would be the nurturing your software partner’s customer support team provides. Who keeps this romance alive? Exceptional support is rare.

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Hospitality Management Software Customer Service 52

Institute for Automotive Business Excellence

SEPTEMBER 1, 2022

After all, aren’t they just there to fix cars? Provide service? In my own experience I was privileged to lead a team that wanted to be the best automotive service and repair business in the industry. Our goal was to be the best and our directive was to provide top notch customer service to our clients to accomplish that mission.

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Service Advisor Automotive Services Customer Service Management 52