Car Customer Service Magazine 
Auto Service World
MAY 8, 2025
Your body is your greatest tool Unlike employees who are able to clock in and out, shop owners often work long hours, handling everything from car repairs to customer service. Just as regular car maintenance keeps vehicles running smoothly, consistent self-care keeps you performing at your best.
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. The pads create the friction that stops the car, while the rotors help control the braking process.
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Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
Auto Service World
APRIL 23, 2025
Hes the very definition of a lifer Kuczynski is a car enthusiast whose journey in the auto care industry is a testament to his enduring passion for cars and his commitment to excellence. Listen to your customers, understand their needs, and go the extra mile to exceed their expectations. Ive always liked cars.
Auto Service World
NOVEMBER 21, 2024
When employees feel supported and engaged in their work environment, they are more likely to deliver exceptional customer service, which directly impacts the success of the business. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.
Auto Service World
SEPTEMBER 24, 2024
The risk being that, if they don’t, they may run into more time-consuming and expensive problems with their cars down the road. Below are a few tips on how to drive home messaging to ensure your customers are not overlooking their oil changes. Positive Customer Experience There is often a stigma around the auto care industry.
Auto Service World
OCTOBER 16, 2024
This commitment to continuous learning became part of our culture and enhanced our business execution and customer service. On a more practical level, we invested heavily in staff training to ensure that our team was up to date on new products, supplier training refreshers, and operational processes.
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