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CARS magazine wrapped 2024 by handing out its prestigious Shop of the Year Award to Maidens Family Auto Care. Alan Beech takes a discussion from the falls Automotive Aftermarket Retailers of Ontario event and dives deeper into the need to be clear in your communication to customers when it comes to inspections. Not a subscriber?
So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops. Focusing on price isnt a viable strategy.
Managing employees, staying updated with the latest automotive technologies, ensuring customer satisfaction and handling administrative duties can quickly become overwhelming. Embracing Expertise Automotive technology is advancing rapidly. This article originally appeared in the October issue of CARS magazine.
Building trust through thorough inspections Trust is the foundation of customer retention in the automotive repair industry. Alan Beech has been a shop owner, entrepreneur and coach in the automotive industry for the past 40 years. This article originally appeared in the December 2024 issue of CARS magazine.
As he steps into the pivotal role as AIA Canada chair, Tony Kuczynski brings a wealth of experience and a deep passion for the automotive industry, a journey that began as a licensed technician. And hes seen many changes and hurdles throughout his automotive aftermarket career. Ive always been an automotive enthusiast.
Reflections on industry trends and succession planning in the automotive aftermarket Having grown up in a multi-generational jobber business, I often reflect on both the past and future of the industry. automotive service providers have become popular targets for private equity, with many mid-market firms adding them to their portfolios.
A mobile repair business could be the key to breaking free from the corporate grind Ive been part of the automotive and transportation industry world since I was young. To the next generation of automotive technicians reading this, I want you to know that there is an alternative to the corporate grind. We are in the service industry.
Four and a half years ago, the Maidens family purchased Almar Automotive and transformed it into Maidens Family Auto Care. To ensure their technicians are equipped to handle the evolving automotive landscape, the Maidens prioritize hands-on training and industry-specific courses. So you really have to stay up on top of everything.
/managing director (Canada) of global automotive data firm Eucon. He has been advising the North American automotive industry for over a decade and is a frequent conference speaker and media commentator. He is based out of Toronto.
The latest issue of CARS magazine is here and it features the annual Executive Outlook , featuring 10 leading experts in the mechanical repair sector sharing their thoughts on how the industry can navigate the uncertain time ahead. The post Planning for the uncertainty ahead in CARS magazine appeared first on Auto Service World.
But its an area the automotive aftermarket has long supported, even before it became the cool thing to do. Now, as companies revisit their strategies, CARS magazine spoke with leaders in the auto care sector to review what DEI actually is, what its supposed to be and what it means to this industry.
Inflation may be waning, but evolving pricing strategies will keep competitors on edge The post <span style=color:#ff0000>From the Magazine:</span> Automotive parts price trends appeared first on Auto Service World.
Heres how shops can manage the challenges The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. The economic climate is having an impact on how Canadians spend money.
I know were all sick of hearing about how we need to pivot, but isnt that whats required to run a long term, successful business in the automotive industry? It seems that as soon as we get comfortable with the new normal, something happens that changes the way we need to do business.
Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. Finding and keeping the right people is a constant struggle, especially given the scarcity of skilled trades in the automotive aftermarket.
How economic uncertainty will impact auto service The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. Despite these challenges, the automotive service market remains a diverse and resilient industry. Although the U.S.
Remanufacturing and attracting new talent two keys to continued sustainability in the automotive aftermarket sector The post <span style=color:#ff0000>From the Magazine:</span> Changing the perception appeared first on Auto Service World.
In the automotive parts aftermarket, success hinges on understanding relationships beyond just product knowledge, emphasizing customer health and experience The post <span style=color:#ff0000>From the Magazine:</span> Enhancing the overall customer experience appeared first on Auto Service World.
Here are the opportunities for automotive shops in Canada in uncertain times The post <span style=color:#ff0000>From the Magazine:</span> Navigating economic challenges appeared first on Auto Service World.
In the face of persistent challenges ahead, parts distributors can help ASPs maintain and grow their business Reflecting on the macroeconomic environment in 2024 and the outlook for 2025, the mechanical automotive aftermarket in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025.
James Carter is one of the foremost experts on electric vehicles and automotive in general. The post <span style=color:#ff0000>From the Magazine:</span> The developing EV market appeared first on Auto Service World.
My family’s journey in the automotive parts business began in 1953 when my great-grandfather founded an independent jobber business. Generational jobber businesses more and more are looking for exit strategies and to capitalize on the demand from consolidators.
CARS magazine is proud to announce that Maidens Family Auto Care in Barrie, Ontario, is the winner of this years prestigious Shop of the Year Award, sponsored by Milwaukee Tool. Theyve also proved themselves to their customers as a reliable choice to have their automotive needs taken care of. They had to learn to trust us.
For jobbers and those in the automotive aftermarket, I always emphasized industry trends and market dynamics. Over time, this consistency resonated with the staff, fostering an understanding of our unwavering commitment to our clients and the crucial role our service played in maintaining client loyalty in a highly competitive market.
The Automotive Industries Association of Canada’s latest Consumer Behaviour Series report, Canadian vehicle owner’s attitudes towards maintenance and repair , found that the most ignored maintenance item was related to engine oil with 25 per cent of respondents saying they let oil changes, flushes and checks slide.
Online part sales have yet to catch up in our country South of the border automotive parts e-commerce is on a tear. According to a recent report by automotive aftermarket data specialists Lang Marketing, online parts sales increased by 50 per cent between 2019 and 2023 bringing the market to USD$35 billion. He is based out of Toronto.
The challenges The lack of staff and talent shortages were the clear-cut top challenges for counter professionals (62 per cent) E-commerce (23 per cent) and supply chain (15 per cent) rounded out the top three “Automotive aftermarket has done a poor job recruiting youth. One respondent urged shops to use better parts.
But what you do need is an all-round business plan that includes how to implement AI to achieve your goals Over the past few years, the buzz around artificial intelligence (AI) has become hard to ignore, especially in the automotive industry. It’s no surprise.
No penalties are outlined for non-compliance by original equipment manufacturers (OEMs) in the automotive industry, which leaves a significant gap for our sector. Furthermore, the bills stop short of addressing the root issue for automotive right to repair consumer data ownership.
However, if you notice the three signs highlighted in this blog post, you definitely should consider a Performance Specialist career after automotive school. Your favourite magazines, videos, or TV shows revolved around the latest performance upgrades, drag races, or track days. Do you want to explore ATC Toronto courses ?
Catharines, the top automotive parts distributor in Canada for 2024. We’ve made progress but industry and consumer support is vital to getting standalone automotive legislation. As more people return to the office and drive to work, what will the impact be on the automotive aftermarket? This issue profiles Motorcade St.
It was an action-packed week in Las Vegas for Automotive Aftermarket Industry Week, highlighted by AAPEX and SEMA. The discussion touched on various topics affecting the automotive aftermarket, ranging from dealing with change, customer expectations and finding success. 6, which sported an 80s theme.
A team that knows the value of a customer, puts them ahead and ensures they are what’s important to the business is invaluable when you’re an automotive repair shop. She has set a standard for what automotive parts distribution can and should be. That’s why Motorcade Industries St. And they’re more than just your customer.”
The auto care sector was the focus of the day for students of the Automotive Business School of Canada program. It was the annual Student Aftermarket Day event at Georgian College in Barrie, Ontario where the next generation of future automotive professionals got to learn more about the opportunities the auto care sector has to offer.
Predictive analytics and automation simplify operations and boost efficiency across automotive OEMs. Artificial Intelligence (AI) has significantly improved two key areas of the automotive industry: consumer satisfaction and the employee satisfaction rates. In fact, it is the next horizon that simply cannot be ignored.
Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. View this post on Instagram A post shared by Cars Magazine & Jobber News (@autoserviceworld) Two expos were held the HiTech Tool Expo saw tool exhibitors show off the latest offerings.
View this post on Instagram A post shared by Cars Magazine & Jobber News (@autoserviceworld) Highlighted was Carlyle Tools, named after NAPAs founder, Carlyle Fraser. The show floor allowed attendees to take in offerings from vendors and participate in a game, from racing on a toy race track to Plinko to spinning a wheel for a prize.
Unlocking the secret to hiring the perfect candidate In the fast-paced world of automotive repair, finding the right candidate for your shop can feel like searching for a needle in a haystack. Hiring the perfect candidate for your automotive shop requires time, effort and careful consideration.
But over the years, I have grown as a person, as a team leader and as a member of our automotive community. This article originally appeared in the August issue of CARS magazine The post From the Magazine: So you’re thinking about opening a second location… appeared first on Auto Service World.
View this post on Instagram A post shared by Cars Magazine & Jobber News (@autoserviceworld) Always evolving, we look at the impact of tariffs on the aftermarket and what industry leaders have to say in this issue. Columnist Kumar Saha explores the power of generative artificial intelligence in the automotive aftermarket.
The automotive aftermarket industry is poised for a transformative year in 2025, shaped by a confluence of economic, technological and political factors. Theres also a feature on how Generation Z will soon have an impact on the automotive aftermarket as their spending power and industry involvement increases.
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. Repair shops these days are facing the challenge of staying up to date with rapidly evolving technology in the automotive aftermarket.
The April 2 event, which kicked off with an evening network reception the night before, served as a crucial gathering point for industry leaders, fostering in-depth conversations surrounding the most pressing challenges and emerging trends shaping the automotive aftermarket.
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. John Cochrane, Executive Director | Automotive Aftermarket Retailers of Ontario The automotive service industry is at a crossroads.
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