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4 Tips for Building Trust as an Automotive Service Advisor

Automotive Training Centre

An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. In the automotive industry, trust is a critical factor in customer relationships.

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NAPA Now marks milestone, advancing future technology

Auto Service World

The classes were held in a silent disco style attendees would listen to the presenter through wireless headphones, avoiding distractions and ambient noise coming from the expo hall. Vendors hosted attendees to provide them with training and information about their products.

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Northern Ontario father-son team named Fountain Tire MVPs

Auto Service World

have been recognized as standout leaders in Canadas automotive service sector. The 2024 MVP award was presented during Fountain Tires annual Owners Convention in March. A father and son from Greater Sudbury, Ont., The annual award recognizes top-performing store owners from among 167 locations across the country.

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From the Magazine: Headwinds awaiting your shop

Auto Service World

How economic uncertainty will impact auto service The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. Despite these challenges, the automotive service market remains a diverse and resilient industry.

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CARS Executive Outlook: John Cochrane

Auto Service World

We will present their answers in alphabetical order over the coming weeks You can view the full feature in the February 2025 issue. John Cochrane, Executive Director | Automotive Aftermarket Retailers of Ontario The automotive service industry is at a crossroads. The automotive service industry is at a crossroads.

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ASW Conversations: AI and the Aftermarket, with Todd Richardson

Auto Service World

Automotive service businesses are on the cusp of a technological transformation, with artificial intelligence offering unprecedented opportunities to streamline operations and enhance customer experience. You can also access the full Auto Service World Conversations library. AI can fill the spot where a human can’t.

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CARS Executive Outlook: James Channer

Auto Service World

We will present their answers in alphabetical order over the coming weeks You can view the full feature in the February 2025 issue. We support this with free resources like digital audits and Google search trends for tire and automotive services, empowering businesses to adapt and grow.

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