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An AutomotiveService Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotiveservice advisors represent the face of the auto repair business that employs them. In the automotive industry, trust is a critical factor in customer relationships.
The classes were held in a silent disco style attendees would listen to the presenter through wireless headphones, avoiding distractions and ambient noise coming from the expo hall. Vendors hosted attendees to provide them with training and information about their products.
have been recognized as standout leaders in Canadas automotiveservice sector. The 2024 MVP award was presented during Fountain Tires annual Owners Convention in March. A father and son from Greater Sudbury, Ont., The annual award recognizes top-performing store owners from among 167 locations across the country.
How economic uncertainty will impact auto service The mechanical automotiveservice market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. Despite these challenges, the automotiveservice market remains a diverse and resilient industry.
We will present their answers in alphabetical order over the coming weeks You can view the full feature in the February 2025 issue. John Cochrane, Executive Director | Automotive Aftermarket Retailers of Ontario The automotiveservice industry is at a crossroads. The automotiveservice industry is at a crossroads.
Automotiveservice businesses are on the cusp of a technological transformation, with artificial intelligence offering unprecedented opportunities to streamline operations and enhance customer experience. You can also access the full Auto Service World Conversations library. AI can fill the spot where a human can’t.
We will present their answers in alphabetical order over the coming weeks You can view the full feature in the February 2025 issue. We support this with free resources like digital audits and Google search trends for tire and automotiveservices, empowering businesses to adapt and grow.
Both parties will have the opportunity to present their arguments and evidence. As an automotiveservice advisor, you’ll play a crucial role in the CAMVAMP process. Arbitration: CAMVAP will appoint a neutral third-party arbitrator to review the case. The arbitrator’s decision is final and binding.
For students in auto mechanic school, this presents unique challenges and opportunities. Employment and Growth Opportunities According to Job Bank Canada , employment for automotiveservice technicians and mechanics is projected to show little or no change from 2022 to 2031. However, this figure can vary significantly.
Education Both SEMA and AAPEX have a wide range of education seminars geared towards automotiveservice professionals. Industry trends Todd Campau delivers his presentation durng an AAPEX General Session at AAPEX 2023 There will be several sessions focused on where the industry is expected to go. 5, from 11 a.m. to noon on Nov.
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotiveservice industry. As the technological and customer service landscape evolves, so too do their roles.
In today's competitive automotiveservice industry, auto repair shops constantly seek innovative ways to attract new customers and enhance their online visibility. While Google Ads has been a predominant choice for many, Bing Ads has emerged as a powerful and complementary platform to expand your marketing efforts. Additionally, 3.
All existing content was updated and refreshed during a nine-month effort, converting from PowerPoint presentations to shorter, dynamic modules with narration and video, Hunter said. The online courses are generally presented in five-minute segments, allowing a 10-module course to be completed in approximately one hour.
Historically, the automotive aftermarket demonstrates an inverse relationship with economic conditions: In prosperous times, new vehicle sales increase, reducing the average vehicle age and lease/finance turnovers, which dampens aftermarket service revenue growth. However, this cycle has been atypical.
As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial. This article delves into the key attributes for success in every automotiveservice advisor: being personable, trustworthy, knowledgeable, and intelligent.
All existing content was updated and refreshed as part of the nine-month effort, often converting from PowerPoint presentations to shorter, easy-to-understand modules with narration and video. The online courses are generally presented in five-minute segments, so even a 10-module course could be completed in approximately one hour.
All existing content was updated and refreshed during a nine-month effort, converting from PowerPoint presentations to shorter, dynamic modules with narration and video, Hunter said. The online courses are generally presented in five-minute segments, allowing a 10-module course to be completed in approximately one hour.
Canada’s vast landscape and the public’s reliance on personal vehicles for transportation contribute to the ongoing need for automotiveservices. The aging vehicle fleet in Canada positively contributes to the increasing demand for automotive professionals.
The award recognizes a high school or college instructor from an ASE accredited automotive, diesel/truck or collision repair program who demonstrates excellence through their personal dedication and commitment to the young men and women who have chosen to pursue a technical career in the automotiveservice industry.
Fisler teaches at Milwaukee Area Technical College and is one of the outstanding ASE certified professionals recognized annually by different segments of the automotiveservice and repair industry. Each of these elite service professionals is presented with an industry-specific award recognizing their achievement.
Fisler teaches at Milwaukee Area Technical College and is one of the outstanding ASE certified professionals recognized annually by different segments of the automotiveservice and repair industry. Each of these elite service professionals is presented with an industry-specific award recognizing their achievement.
Anyline is inviting tire, fleet management and automotiveservice industry professionals to participate in T.I.R.E. Summit will include multiple keynote presentations and panel discussions on the topics of technology and innovation in the industry, business intelligence and data use, tire regulations and service optimization.
AutomotiveService Association, Society of Collision Repair Specialists and Alliance for Automotive Innovation come together on SAFE Repair Act National plan includes additional protections for consumers; preserves vehicle safety, fair competition Automotive right-to-repair already exists in U.S.;
Rockney is currently enrolled in the automotive technology program at the Advanced Technology Institute (ATI) in Virginia Beach, Virginia. After his graduation in January 2026, he plans to work as an automotiveservice technician and aspires to become an instructor or own a repair shop.
. “And while our report lays clear some of the challenges facing service providers today, the good news is that the industry continues to grow with more customers going in for service visits, and most providers are seeing a boost in revenue for service as well.”
With the booming present and future market for ADAS calibrations youve heard about all that, right? Calibrations are often regarded as a mysterious, exotic type of automotiveservice. ADAS technology itself is highly sophisticated, but performing static calibrations is just like any other type of service.
Anyline is inviting tire, fleet management and automotiveservice industry professionals to participate in T.I.R.E. Summit will include multiple keynote presentations and panel discussions on the topics of technology and innovation in the industry, business intelligence and data use, tire regulations and service optimization.
Autoshop Solutions, a automotiveservices-based digital marketing company, has partnered with Shop Boss to bring the next level of data to their customers, allowing them to gain valuable insight on their shop’s performance and view the actual return on investment for their marketing.
In today's competitive automotiveservice industry, auto repair shops constantly seek innovative ways to attract new customers and enhance their online visibility. While Google Ads has been a predominant choice for many, Bing Ads has emerged as a powerful and complementary platform to expand your marketing efforts. Additionally, 3.
The automotive industry has rapidly transformed in recent years, with high-tech cars becoming the norm. As cars become more sophisticated, the traditional role of an auto mechanic is evolving, presenting new challenges and opportunities.
NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The goal is to promote learning and sharing within the automotive aftermarket. Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. The sessions begin at 2:00 p.m.
In the United States, 82% of households use OTT services, with viewers subscribing to multiple platforms. This widespread adoption presents a fertile ground for advertisers, especially in the automotive sector, where precision and timing are crucial. Market Growth and Consumer Adoption The OTT market, valued at $121.61
Their Grandpa George Pugh founded Pugh’s Tire & Service Center in 1945 as a corner gas station known as George Pugh Shell Station, and in 1962 their father Sammy Pugh became the mastermind in expanding the tire and automotiveservice side of the business.
The UpdatePromise Tablet Vehicle Check In, part of the overall customer experience management solution, creates a seamless workflow that allows service teams to complete and review everything they need, all in one single ecosystem. Streamlining the vehicle check-in process and reducing manual data entry will help shops save time and money.
Their Grandpa George Pugh founded Pugh’s Tire & Service Center in 1945 as a corner gas station known as George Pugh Shell Station, and in 1962 their father Sammy Pugh became the mastermind in expanding the tire and automotiveservice side of the business.
The Challenge: Meeting Evolving Customer Expectations Modern consumers accustomed to the convenience and transparency offered by various industries expect similar experiences from their automotiveservice providers. Despite these challenges, dealerships can implement several strategies to enhance customer satisfaction.
If your website is reminiscent of years’ gone by or if you’re one of the more than 25% of small business owners that doesn’t have a website, there’s no time like the present. You can accomplish this by offering to give a presentation, hosting a roundtable, joining the school’s advisory board, or conducting a technology clinic at your shop.
So consumers may turn to their automotiveservice professional to keep their vehicle running in tip-top shape. Most customers trust our recommendations however, if there are choices, the different options are presented. Rarely does a customer have any brand preference, another said.
Bridgestone Retail Operations (BSRO), a subsidiary of Bridgestone Americas, announced Andrew Richards as the company’s 2023 AutomotiveService Excellence (ASE) Master Technician of the year. Richards was recently honored at an awards ceremony held by the National Institute for AutomotiveService Excellence.
Bridgestone Retail Operations (BSRO), a subsidiary of Bridgestone Americas, announced Andrew Richards as the company’s 2023 AutomotiveService Excellence (ASE) Master Technician of the year. Richards was recently honored at an awards ceremony held by the National Institute for AutomotiveService Excellence.
Today we present profiles of the Future Technician and Working Technician finalists in the Automotive and Motorsports category. FUTURE TECHNICIAN Misael Rodriguez, Ben Davis High School, Area 31 Career Center, Andy Mohr AutomotiveService, Indianapolis, IN Who is Misael?
All existing content was updated and refreshed as part of the nine-month effort, often converting from PowerPoint presentations to shorter, easy-to-understand dynamic modules with narration and video. The online courses are generally presented in five-minute segments, so even a 10-module course could be completed in approximately one hour.
According to Hunter, all existing content was updated and refreshed as part of the nine-month effort, often converting from PowerPoint presentations to shorter, easy-to-understand dynamic modules with narration and video. Additionally, the online courses are accessible internationally and available in 21 languages.
The UpdatePromise Tablet Vehicle Check-In, part of the overall customer experience management solution, creates a seamless workflow that allows service teams to complete and review everything they need, all in one single ecosystem, Hunter said.
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