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From the Magazine: The power of clear communication

Auto Service World

The pads create the friction that stops the car, while the rotors help control the braking process. When service advisors take the time to explain repairs clearly and empathetically, customers are more likely to understand and approve the recommended services. Replacing them ensures safer, smoother stops.

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From the Magazine: ‘A challenge and an honour’

Auto Service World

And hes seen many changes and hurdles throughout his automotive aftermarket career. Hes the very definition of a lifer Kuczynski is a car enthusiast whose journey in the auto care industry is a testament to his enduring passion for cars and his commitment to excellence. Ive always been an automotive enthusiast.

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From the Magazine: The missing link

Auto Service World

Why front counter training is just as critical as technician training Jobbers play a crucial role in supporting automotive repair shops, primarily by providing high-quality auto parts. If cars don’t get fixed, no parts get sold. Why train service advisors? Service advisors are the face of the business.

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CARS Executive Outlook: Craig Maidens

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

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CARS Executive Outlook: Costa Haitas

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

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CARS Executive Outlook: Jason Herle

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

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CARS Executive Outlook: John Cochrane

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

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