Remove Automotive Repair Remove Car Remove Customer Service
article thumbnail

Understanding the Role of Telematics in Automotive Repair After Auto Mechanic School

CATI

Telematics is revolutionizing the automotive repair industry, transforming how mechanics diagnose, maintain, and repair vehicles. As connected cars become more commonplace, telematics technology is increasingly important in automotive repair shops. What Is Telematics?

article thumbnail

The gender divides in automotive

Auto Service World

The study sheds a light on persistent challenges in the auto sector, particularly concerning how women perceive their experiences in car garages. Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The psychology behind auto service communication

Auto Service World

In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner.

article thumbnail

CARS Executive Outlook: Tony Kuczynski

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? Staffing remains another critical challenge.

Car 130
article thumbnail

From the Magazine: ‘A challenge and an honour’

Auto Service World

And hes seen many changes and hurdles throughout his automotive aftermarket career. Hes the very definition of a lifer Kuczynski is a car enthusiast whose journey in the auto care industry is a testament to his enduring passion for cars and his commitment to excellence. Ive always been an automotive enthusiast.

article thumbnail

From the Magazine: The power of clear communication

Auto Service World

A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. The pads create the friction that stops the car, while the rotors help control the braking process.

article thumbnail

Why Attend an Auto Parts Trade Show After Auto Parts Training?

Automotive Training Centre

You may already have a strong foundation in parts management, inventory systems, and customer service, but how do you stay ahead in a rapidly evolving industry? If youve completed or are currently enrolled in auto parts training , you might be wondering what comes next.