Auto Service World
MARCH 11, 2025
The industries most at risk include fast food, department stores, online retailers, auto dealers, mobile providers and parcel delivery services all seeing significant drops in consumer spending after negative encounters. However, Qualtrics found that these employees often feel undervalued, underpaid and unsupported.
Auto Service World
NOVEMBER 15, 2024
Alongside fuel consumption trends, the report highlighted a modest decrease in retail sales for automotive parts, accessories, and tire stores in the first half of 2024, showing a 1.1 This shift toward ZEVs is reshaping fuel demand, suggesting that the recent decline in gasoline use could be an early indicator of broader changes to come.
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Auto Service World
DECEMBER 17, 2024
At the recent Automotive Aftermarket Retailers of Ontario training event in Mississauga, Ontario, Voth shared insights on modern management techniques that foster positive work environments. What he wants to see is shop owners abandon fear-driven management practices in favour of collaboration and open communication.
Auto Service World
MAY 29, 2025
More than half (56 per cent) of older consumers (Gen X and baby boomers) shop at discount retailers, warehouse clubs or supermarkets, compared with 44 per cent of younger consumers (Gen Z and millennials). This shift is particularly evident across generations, as older and younger consumers change how and where they purchase products.
Auto Service World
NOVEMBER 19, 2024
It may be well ingrained in automotive repair shops but the practise of moving customers’ vehicles in and out of the bays is one that needs to end, a shop coach urged. He shared his belief that shops should avoid becoming known as a “quick turnaround” operation as it doesn’t allow for a shop to be as successful as it could.
Auto Service World
MARCH 11, 2025
DesRosiers Automotive Consultants (DAC), in collaboration with the Automotive Aftermarket Retailers of Ontario (AARO), conducted a survey to understand the sector’s performance and expectations for 2025. 2024 was no exception with most aftermarket retailers seeing robust sales increases.
Auto Service World
JANUARY 9, 2025
Alan Beech takes a discussion from the falls Automotive Aftermarket Retailers of Ontario event and dives deeper into the need to be clear in your communication to customers when it comes to inspections. Greg Aguilera runs through the list of questions you need to ask yourself and things to examine as you wrap up the year.
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