Auto Service World

MAY 8, 2025

When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner. For service advisors struggling to discuss necessary repairs, she recommended first identifying the customer’s personality type.

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Service Advisor Auto Repair Shop Auto Repair Brake Repair 254

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

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Service Advisor Vehicle IT Auto Repair 233

Shop Marketing Pros

DECEMBER 11, 2024

EPISODE: 130 Beyond CRM: Using AppFueled to Redefine Customer Loyalty in Auto Repair When it comes to keeping your customers loyal and engaged, technology might be the missing piece in your shops success. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Lets dive in!

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Auto Repair Auto Repair Shop Service Advisor Management 130

Shop Marketing Pros

FEBRUARY 10, 2025

What Does Concierge Auto Repair Mean? At its heart, concierge auto repair is about making your clients feel taken care of at every step. What Does Concierge Auto Repair Mean? Heres a question for you: how do your customers know you offer concierge-level service if youre not talking about it?

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Auto Repair Shop Auto Repair Media Mechanic 130

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees.

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Service Advisor Management Customer Service Technical 261

Shop Marketing Pros

SEPTEMBER 6, 2023

Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. Every show covers all topics in the auto repair space, and Carm has undoubtedly become the voice of the aftermarket.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Shop Marketing Pros

JULY 2, 2025

We’ll dig into topics like lead quality vs. lead conversion, how your service advisors might be unknowingly costing you business, the difference between perceived and actual appointments, and why the phrase “price shopper” might be more excuse than reality. This episode is sponsored by Shop Boss. Want to revolutionize your marketing?

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Software 130

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. The post Why removing toxic staff needs to be done right away appeared first on Auto Service World. And it needs to be done swiftly.

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Service Advisor IT Auto Repair Management 276

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Do you handle repair approvals? Do you handle scheduling jobs? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? There are always problems you dont expect.

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Service Advisor Auto Repair Software Management 52

Auto Service World

DECEMBER 17, 2024

Instead, Voth advocates for a culture that brings employees together, particularly as the industry faces a growing shortage of skilled technicians and service advisors. The post Get rid of this management style in your shop appeared first on Auto Service World. Hows it going between the front and the back of your shop?

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Management Service Advisor Consulting Retail 243

Bolt on Technology

NOVEMBER 26, 2024

Efficient communication is the backbone of any successful auto repair shop. When technicians, service advisors, and customers aren’t on the same page, it can lead to delays, errors, and reduced profitability.

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Auto Repair Shop Service Advisor Auto Repair IT 105

AutoShopOwner

NOVEMBER 15, 2024

While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.

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Auto Repair Shop Service Advisor Auto Repair Utilities 130

Auto Service World

MAY 21, 2025

The study, now in its sixth year, measures customer satisfaction with aftermarket service facilities.

Oil Change 176

Oil Change Service Advisor Vehicle Repair Vehicle 176

Auto Service World

JULY 3, 2025

Establishing clear sales goals is essential for driving performance and accountability in auto repair shops, advised a shop coach. By comparing current sales to where they should be and reporting these figures to service advisors and front-line staff, shops can significantly improve performance.

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Service Advisor Auto Repair Shop Auto Repair Management 189

Shop Marketing Pros

OCTOBER 27, 2023

We just came through the summer months and most auto repair shops seemed to do pretty well. There are good months in auto repair and bad months. C’mon… everybody knows no one is thinking about auto repair! There are only bad months in auto repair! As I write this, it’s October 2023.

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Auto Repair Auto Repair Shop Car Media 235

AutoShopOwner

NOVEMBER 15, 2024

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Isn’t It Time We Rethink What a Master Level Technician Is? That was back then.

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Auto Repair Shop ASE ASE Certification IT 130

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 110

AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses!

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Auto Repair Shop Service Advisor Auto Repair Finance 130

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

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Service Advisor Technical Management Apprenticeship 294

Shop Marketing Pros

MARCH 23, 2025

Long before they think about booking an appointment, potential customers are already forming opinions about your shop based on what they see online in your auto repair marketing, what they hear over the phone, and notice from the parking lot. Does Your Auto Repair Website Convert Customers? Why should they trust you?

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Auto Repair Shop Auto Repair Media Service Advisor 130

Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? Timestamps *Introduction and Sponsorship (00:00:01 – 00:00:39)* The speakers introduce the podcast and thank the sponsor, Repair Pal. Opportunity in CRM (00:02:55)* Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

Car 130

Car Auto Repair Shop Service Advisor Auto Repair 130

Shop Marketing Pros

JULY 7, 2023

When people want their car fixed, they don’t just go to any auto repair shop. They look for a business known for its exceptional service quality and ability to deliver outstanding results. A proven process is the exact way that your team does things at your auto repair shop. Here’s how that works.

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Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Shop Marketing Pros

AUGUST 7, 2024

EPISODE: 112 – A Marketer’s Take on “Just Say Yes” Join Brian Walker in this thought-provoking episode of the Auto Repair Marketing Podcast as he delves into the controversial philosophy of “just say yes” in the auto repair industry.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Bolt on Technology

DECEMBER 19, 2023

As we approach 2024, it's crucial for technicians, service advisors, and repair shop owners to stay ahead of the curve in this rapidly changing industry. So, let's delve into the anticipated auto repair trends for the upcoming year, and explore what we can expect in the ever-evolving automotive landscape.

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Auto Repair Service Advisor Automotive IT 92

AutoFix

FEBRUARY 13, 2025

The auto repair industry is more complex than ever, and customers expect more than just quality repairsthey want an exceptional customer experience. Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Shop Marketing Pros

JULY 1, 2025

Most auto repair shops’ social media is just… there. You go above and beyond for your clients, deliver craftsmanship that’s worth every dollar, and provide an experience people don’t expect from an auto shop. If your shop delivers premium-level service, your online presence should reflect it. Let’s be real.

Media 130

Media Auto Repair Auto Repair Shop Education 130

Shop Marketing Pros

JULY 1, 2025

Most auto repair shops’ social media is just… there. You go above and beyond for your clients, deliver craftsmanship that’s worth every dollar, and provide an experience people don’t expect from an auto shop. If your shop delivers premium-level service, your online presence should reflect it. Let’s be real.

Media 130

Media Auto Repair Auto Repair Shop Education 130

Tire Review Magazine

MARCH 9, 2025

Todays Class has announced the launch of its Spanish auto repair training program. The first phase includes key topics such as brakes, lubrication service, tire and wheel service, steering and suspension, and safety. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors.

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Automotive Service Advisor Auto Repair Automobile 52

Business Actualization

AUGUST 5, 2024

Transparency is crucial in marketing, as it is in the auto repair industry. With over 24 years of experience in digital marketing for auto repair shops and over 30 years of automotive business experience, our perspective is unmatched in our space.

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Auto Repair Shop Auto Repair Service Advisor Automotive Repair 228

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop? In this visual age, they can also quickly capture photos or videos to reinforce the need for a repair.

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Auto Repair Mechanic Auto Repair Shop Software 105

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

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Auto Repair Management Auto Repair Shop Service Advisor 130

Tomorrow's Technician

APRIL 29, 2025

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Jake Sorensen, Technician McNeil’s Auto Care, Sandy, UT Jake Sorensen Jake Sorensen is the shop manager and diagnostic technician at McNeils Auto Care. Meet our April candidates!

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Apprenticeship ASE ASE Certification Automotive 130

Shop Marketing Pros

DECEMBER 6, 2023

EPISODE: 077 – How to Know When You’re Not Ready for Marketing In this podcast episode, Brian Walker and Kim discuss the importance of being ready for marketing in the context of auto repair businesses. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast.

Service Advisor 130

Service Advisor Auto Repair Car IT 130

Brake & Front End

MAY 13, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Now, all NAPA auto care centers have access to the NAPA Auto Care Apprentice program. Nominate A Mentor Now!

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Apprenticeship ASE ASE Certification Automotive 130

Auto Service World

FEBRUARY 25, 2025

In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers. Hes quizzed customers about why they go to the dealer over an independent shop and hes been told that the price was basically the same and they thought theyd get better service and parts at the dealership.

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Service Advisor Manufacturing A Tech Vehicle 130