Auto Service World

NOVEMBER 16, 2023

We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World. A field test found that our advisors seem off-put by customers.

Customer Service 258

Customer Service Auto Repair Management 258

Auto Service World

DECEMBER 4, 2023

CRC Industries introduced an improved version of the CRC GDI Service Pack with a newly reformulated version of the CRC GDI IVD Intake Valve and Turbo Cleaner. The reformulated cleaner now removes up to 68% of carbon deposits in one … The post CRC updates GDI service pack appeared first on Auto Service World.

Auto Repair 188

Auto Repair 188

Automotive Training Centre

MARCH 15, 2024

A full-service after auto detailing training is an extensive process that covers every aspect of vehicle care, from the basic wash to specialized protective treatments. It’s a service that enhances the vehicle’s aesthetic appeal and contributes to its longevity and resale value.

Auto Mechanic Training 231

Auto Mechanic Training Automotive Vehicle Engineering 231

Automotive Training Centre

DECEMBER 6, 2023

If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Due to significant economic changes in recent years, you may wonder whether service advisor training is the right decision for you in 2024. What Do Automotive Service Advisors Do?

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Service Advisor Automotive Services Automotive Automotive Repair 277

Automotive Training Centre

JANUARY 10, 2024

An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. As an automotive service advisor, your role is to repair cars and build a bond of trust with your clients.

Service Advisor 220

Service Advisor Automotive Services Automotive Technical 220

Brake & Front End

NOVEMBER 6, 2023

service history and any concerns the customer may have. When necessary, refer to manufacturer service information for any specific procedures regarding component inspection. Your customer will appreciate your proactive and thorough approach to service, and necessary repairs won’t be a surprise to them when they reach that point.

Vehicle 246

Vehicle Car Manufacturing IT 246

Automotive Training Centre

SEPTEMBER 27, 2023

A service advisor acts as an intermediary between the client and the technicians. In a supervisory capacity, a service advisor oversees workflow, ensures quality service, and manages customer relations. As you have been advised to do in service advisor training , approach with sensitivity and finesse.

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Service Advisor Auto Mechanic Training Management Auto Repair 269

Auto Service World

MAY 6, 2024

In today’s dynamic automotive service industry, professionals must stay abreast of technological trends and management strategies. The university offers master’s … The post Exploring the Synergy Between Online Education and the Automotive Service Industry appeared first on Auto Service World.

Automotive Services 130

Automotive Services Education Automotive Management 130

Auto Service World

DECEMBER 15, 2023

The automotive aftermarket needs to build a better customer service experience. One, a customer should be able to do business with you whenever, wherever and however … The post Customer service trends the aftermarket needs to know about appeared first on Auto Service World.

Customer Service 207

Customer Service Automotive IT Auto Repair 207

Automotive Training Centre

SEPTEMBER 26, 2023

If auto mechanics are the lifeblood of the automotive repair industry, service advisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, service advisors are responsible for many other tasks that, quite literally, can make or break the business.

Service Advisor 269

Service Advisor Auto Mechanic Training Software Auto Repair 269

Brake & Front End

APRIL 29, 2024

Joe Keene, automotive content video producer at Babcox Media, speaks with Hunter Engineering service rep Rick Marzen on Hunter’s Maverick tire changer and handling a 19.5-inch inch Tire Service appeared first on Brake & Front End. inch tire, which is becoming more and more popular. The post Hunter Maverick Tire Changer: 19.5-inch

Media 130

Media Engineering Automotive 130

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. Suppose you’re considering taking up a Service Advisor position right after your training. In that case, this blog post highlights five of the most common career challenges that service advisors face, plus expert tips on managing them.

Service Advisor 277

Service Advisor Management Automotive Technical 277

Tomorrow's Technician

APRIL 17, 2024

The good news is, though, tomorrow’s electric and hybrid vehicles still offer substantial service opportunities under the car. Service conditions, weight and power can directly impact the longevity and performance of a suspension component. The post Service Opportunities Still Exist With EVs appeared first on Tomorrows Technician.

Electricity 130

Electricity Engineering Vehicle Manufacturing 130

Brake & Front End

APRIL 8, 2024

Sun Auto Tire & Service acquired Carrollton Complete Automotive as part of its expansion and growth of automotive and tire service across Texas. The post Sun Auto Tire & Service Expands Texas Store Count appeared first on Brake & Front End.

Oil Change 130

Oil Change Automotive Services Automotive Management 130

Auto Service World

DECEMBER 2, 2023

These silent, smooth, battery-powered machines are revolutionising … The post Top Auto Tools Required For EV Servicing & Maintenance appeared first on Auto Service World. That’s precisely why more individuals and families are trading in their combustion engine vehicles for electric vehicles or EVs.

Electric Vehicles 188

Electric Vehicles Electricity Engineering Vehicle 188

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts.

Service Advisor 205

Service Advisor Customer Service Auto Mechanic Training Manufacturing 205

Brake & Front End

APRIL 17, 2024

The good news is, though, tomorrow’s electric and hybrid vehicles still offer substantial service opportunities under the car. Service conditions, weight and power can directly impact the longevity and performance of a suspension component. The post Service Opportunities Still Exist With EVs appeared first on Brake & Front End.

Electricity 130

Electricity Engineering Vehicle Manufacturing 130

Tomorrow's Technician

JANUARY 10, 2024

Servicing spark plugs can be the quickest or most painful job under the hood. The post Five Spark Plug Service And Replacement Tips appeared first on Tomorrows Technician. That’s because roadblocks could occur during removal or installation. Here are five tips to bust through and finish the job.

Engineering 268

Engineering Manufacturing Electricity IT 268

Brake & Front End

JANUARY 8, 2024

Some service procedures recommend using a vacuum pump to remove air in the system and prevent a new pump or rack from cavitating. The post Hydraulic Power Steering Service Opportunities appeared first on Brake & Front End. Start and run the engine, cycling the steering wheel left and right. The pump should now be running quietly.

Hydraulics 246

Hydraulics Engineering Vehicle Manufacturing 246

Auto Service World

DECEMBER 22, 2023

From everyone at Auto Service World, we want to wish you and your family a happy holidays! Thank you for turning to us, CARS magazine, Jobber News and EV World to deliver you with the latest in automotive aftermarket news, … The post Happy Holidays from Auto Service World appeared first on Auto Service World.

Automotive 144

Automotive Car 144

Solera

MARCH 4, 2024

Auto Repair & Body Shop Merchant Services Statements: What You Need To Know Reviewing your business’s merchant services is crucial for managing costs, staying competitive, ensuring security and compliance, and providing a better customer experience. This includes transaction fees, monthly fees, and other charges.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Banking Management 130

Brake & Front End

FEBRUARY 26, 2024

Check the service information for the correct values. Look at the service information. The post Steering Angle Sensor Service appeared first on Brake & Front End. The steering angle on your scan tool might be in degrees, but on some vehicles it could be a numerical value.

Vehicle 130

Vehicle Engineering Trucking Customer Service 130

Brake & Front End

MARCH 11, 2024

The company says that in research studies, women have expressed an uneasiness when approaching vehicle service and general dissatisfaction with a lack of accessible, straightforward maintenance knowledge in the broader automotive care industry. Valvoline Inc.

Oil Change 130

Oil Change Tire Rotations Preventative Maintenance Automotive 130

Tomorrow's Technician

MARCH 8, 2024

The company says that in research studies, women have expressed an uneasiness when approaching vehicle service and general dissatisfaction with a lack of accessible, straightforward maintenance knowledge in the broader automotive care industry. Valvoline Inc.

Oil Change 130

Oil Change Tire Rotations Preventative Maintenance Automotive 130

Automotive Training Centre

SEPTEMBER 20, 2023

However, customer service representatives play a pivotal role in ensuring that the wheels keep turning literally and metaphorically. After undergoing dispatch training, a customer service rep in this sector is well-equipped to handle a range of tasks, from managing freight logistics to ensuring vehicle uptime.

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Customer Service Transportation Auto Mechanic Training Management 249

Tomorrow's Technician

FEBRUARY 20, 2024

Check the service information for the correct values. Look at the service information. The post Steering Angle Sensor Service appeared first on Tomorrows Technician. The steering angle on your scan tool might be in degrees, but on some vehicles it could be a numerical value.

Vehicle 130

Vehicle Engineering Trucking Electricity 130

Tomorrow's Technician

OCTOBER 30, 2023

When servicing this transfer case, make sure to use the proper fluid TF0870 (part number 83 22 0397 244) to avoid apply issues. Figure 3 The post BMW Transfer Case Service appeared first on Tomorrows Technician. The gear fits 2004-2010 models, ( Figure 3 ). Log on to the website to view a video concerning gear replacement.

Check Engine Light 246

Check Engine Light Hydraulics Engineering Software 246

Brake & Front End

MAY 2, 2024

The post Wheel Bearing Service appeared first on Brake & Front End. After repairs have been made, you should always confirm the problem has been fixed by clearing any ABS codes and doing a short test drive to make sure the ABS light does not come on and there is no bearing noise.

Vehicle 130

Vehicle Manufacturing IT Engineering 130

AutoShopOwner

JANUARY 6, 2024

But isn't this dependent on the ability of the Service Advisor to get write-ups done, cars dispatched, make sales, handle phone calls, walk-ins, etc.? If the service advisor's load increases, doesn't this affect overall shop production? We judge our shop's production by car counts and billable labor hours.

Service Advisor 130

Service Advisor Car 130

Tomorrow's Technician

JANUARY 15, 2024

This training standard has been updated with new information to ensure that technicians understand the handling and servicing of the new R-1234yf refrigerant. This article is courtesy of Underhood Service. The post R1234yf Refrigerant Service appeared first on Tomorrows Technician.

Air Conditioning 130

Air Conditioning Vehicle Electronics Retail 130

Tomorrow's Technician

DECEMBER 8, 2023

Setting the fluid level is critical after a fluid or filter service or any repair where fluid was lost. In the service information, you can find the specifications for the pressure readings for the different hydraulic circuits; the hold and release pressures for a given circuit. This can cause slipping and incorrect ratios codes.

Hydraulics 130

Hydraulics Mechanic Manufacturing Electricity 130

Tomorrow's Technician

DECEMBER 19, 2023

As for as maintenance, if you look at the owner’s and service manuals, you will notice the three words Condition Based Service, or CBS. Resetting the system requires using the iDrive and navigating the service menu. The post BMW 4-Series Service appeared first on Tomorrows Technician.

Engineering 130

Engineering Oil Change Management Electronics 130

Tomorrow's Technician

DECEMBER 5, 2023

The post Monitor Water Quality When Servicing Coolant appeared first on Tomorrows Technician. The harder (poorer the quality) the tap or well water, the more likely the pump is to develop a leak.

Mechanic 130

Mechanic Vehicle IT Automotive 130

Automotive Training Centre

JULY 11, 2023

Customers today have access to a wide range of options and resources to research, compare, and make informed decisions, so the role of exceptional customer service cannot be understated. This shift has propelled customer service to the forefront of business success. Customers appreciate quick responses to their inquiries or complaints.

Customer Service 224

Customer Service Auto Mechanic Training Automotive Mechanic 224

MOMS Mobile Oil Change

MAY 14, 2024

The Benefits of Mobile Oil Change Services Everything You Need to Know About On-Site Oil Changes Oil changes are a vital part of regular vehicle maintenance. But taking your car to a shop for service can be time consuming and inconvenient. That’s where mobile oil change services come in.

Oil Change 75

Oil Change Vehicle Car 75

Solera

MARCH 18, 2024

Working with a credit card payment processing service who offers surcharging is important for auto repair shops for three main reasons: Cost Recovery Surcharging allows shops to pass fees onto customers who choose to use credit cards. The post Does your credit card processing service offer surcharging? appeared first on Solera.

Auto Repair Shop 130

Auto Repair Shop Auto Repair IT 130

Tomorrow's Technician

NOVEMBER 30, 2023

The key to servicing these systems is proper information and understanding precisely how these systems operate. The internal components are non-serviceable. But, on some units, the pulse motor or actuator is serviceable. The post Audi Active Suspension Service appeared first on Tomorrows Technician.

Electronics 130

Electronics Vehicle Mechanic Electricity 130