Automotive Training Centre
JANUARY 10, 2024
An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. As an automotive service advisor, your role is to repair cars and build a bond of trust with your clients.
Automotive Training Centre
MARCH 14, 2024
A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.
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Automotive Training Centre
APRIL 11, 2024
After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. As you’ll discover in service advisor training, CAMVAP helps resolve disputes.
Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.
Auto Service World
DECEMBER 3, 2024
The hardest thing we’re going to do as a shop owner is to release a toxic top performer,” he said in Kansas City during the presentation Business Boss Leader: From Creeper to Leader at the Mid-West Auto Care Alliance’s Vision and Hi-Tech Training Expo. One day, the service advisor couldn’t find the tech.
Auto Service World
MARCH 25, 2025
The service advisor then needs to transfer that information in the same appropriate manner to the customer. Maybe they look at the report when they get home but theyre confident going through it because it was explained well in the first place by the advisor and the report is clear.
Autoflow
MARCH 21, 2025
Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).
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