Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

Service Advisor 264

Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. As you’ll discover in service advisor training, CAMVAP helps resolve disputes.

Service Advisor 264

Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

Service Advisor 237

Service Advisor Vehicle IT Auto Repair 237

Auto Service World

MARCH 13, 2025

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies. Attendees came in from across the U.S., Canada, Australia and beyond.

Service Advisor 263

Service Advisor Management Technical Customer Service 263

Auto Service World

MAY 8, 2025

.” Her approach goes beyond customer service. She noted that the technique works in personal relationships, management and even parenting. For service advisors struggling to discuss necessary repairs, she recommended first identifying the customer’s personality type. The key, she emphasized, is intention.

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Service Advisor Auto Repair Shop Auto Repair Brake Repair 258

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. The post Why removing toxic staff needs to be done right away appeared first on Auto Service World. And it needs to be done swiftly.

Service Advisor 279

Service Advisor IT Auto Repair Management 279

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Do you handle scheduling jobs? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle repair approvals? There are always problems you dont expect.

Service Advisor 52

Service Advisor Auto Repair Software Management 52

Auto Service World

JANUARY 16, 2025

So how do you add value to your automotive service shop without sacrificing the customer experience? In todays economy, affordability and retaining customers is a top priority for many shop owners and managers. However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

Service Advisor 264

Service Advisor Automotive Services Management Professional Services 264

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

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Service Advisor Technical Management Apprenticeship 297

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 110

Service Advisor Auto Body Shop Auto Repair Shop Management 110

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Now, its time to make a big decision: Buy an existing business or get a building and start fresh. Both options have pros and cons, it just depends on your time and finances.

Finance 264

Finance Service Advisor Education A Tech 264

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 111

Service Advisor Automotive Automotive Services Technical 111

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 105

Service Advisor Automotive Technical Finance 105

Automotive Training Centre

JANUARY 23, 2024

Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. They are also responsible for managing the sales force, supervising sales operations, and establishing challenging yet doable goals and targets for sales.

Service Advisor 260

Service Advisor Finance Auto Mechanic Training Management 260

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

Technical 148

Technical Management Service Advisor Consulting 148

Auto Service World

MARCH 25, 2025

The service advisor then needs to transfer that information in the same appropriate manner to the customer. The service advisor then needs to transfer that information in the same appropriate manner to the customer. Does she even know where it is on the car? You’re going to help the customer, Beech explained.

Consulting 195

Consulting Service Advisor Retail Technical 195

Autoflow

MARCH 21, 2025

Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).

Service Advisor 98

Service Advisor Automotive Repair Vehicle Management 98

AutoShopOwner

NOVEMBER 19, 2024

It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses! This is what happens when you have the power of strategic financial management and an experienced bookkeeping team in your corner. The result?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Finance 130

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

Software 52

Software Management Auto Repair Shop Auto Repair 52

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

Software 52

Software Management Auto Repair Shop Auto Repair 52

Auto Service World

FEBRUARY 25, 2025

In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers. Hes quizzed customers about why they go to the dealer over an independent shop and hes been told that the price was basically the same and they thought theyd get better service and parts at the dealership.

Service Advisor 130

Service Advisor Manufacturing A Tech Vehicle 130

Auto Service World

MARCH 18, 2025

If you love this amazing industry but youre struggling to make it work for you, Im here to tell you that there is a way to provide great service, employ awesome people, make a great living for yourself, spend quality time with the people you love and have a saleable business when youre ready to retire. But what was the trade-off?

Service Advisor 130

Service Advisor Management Car IT 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Auto Service World

SEPTEMBER 17, 2024

If you have a day-to-day job in the business — you are a service advisor, you are a technician — there is going to be a group of people looking to buy a shop that will no longer be interested in your shop,” he said during the session Transitioning Your Business at the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in Kansas City.

Service Advisor 265

Service Advisor Management Auto Repair IT 265

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?

Car 130

Car Auto Repair Shop Auto Repair Service Advisor 130

AutoShopOwner

OCTOBER 29, 2023

Are the labor times adjusted downward to get the sale?

Service Advisor 189

Service Advisor Management Electricity IT 189

CATI

APRIL 17, 2025

Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor. Many modern shops use management software to schedule jobs, assign tasks, and track performance. Delegation also boosts morale; when everyone feels trusted and empowered, the team performs better.

Mechanic 97

Mechanic Automotive Service Advisor Management 97

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. If it’s managed incorrectly, your return on investment is, well.

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. If it’s managed incorrectly, your return on investment is, well.

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Automotive Training Centre

OCTOBER 11, 2023

Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments. From engineering to sales, each path is unique, and the opportunities are nearly limitless.

Automotive 299

Automotive Auto Mechanic Training Mechanic Service Advisor 299

Shop Marketing Pros

DECEMBER 11, 2024

Creating Customer Experiences (00:33:27) The importance of delivering promised services to enhance customer satisfaction in the auto repair industry. Note-Taking in CRM (00:34:24) Discussion on the need for effective note-taking in CRMs to manage customer relationships better.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Management 130

Brake & Front End

MAY 13, 2025

The ShopOwner Mentorship Award Sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Tomorrow's Technician

APRIL 29, 2025

The ShopOwner Mentorship Award Sponsored by NAPA will honor exceptional automotive shop owners, service advisors and technicians who are actively investing in the future of their profession by mentoring the next generation of automotive professionals. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

AutoSuccess

MARCH 11, 2025

While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management. Recent industry analyses reveal a significant trend: the majority of service department revenues, approximately 81%, originate from telephone inquiries.

Service Advisor 52

Service Advisor Car Dealership Management Utilities 52

Auto Service World

MARCH 25, 2025

What sets a mobile business apart is exceptional communication and the ability to deliver outstanding service. While my services may not be inexpensive often rivalling the rates of major OEMs the experience I provide is second to none. We are in the service industry. Great service should always come first.

Automotive Technician 166

Automotive Technician Automotive Service Advisor Mechanic 166