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Power forecasted EV share of retail sales to remain flat in 2025. The study also found that theres an opportunity to improve BEV ownership experience through customer education. First-time EV buyers are receiving minimal education or training, said Gruber.
Sure, technology is rapidly advancing the automotive retail and lending industries, but this evolution has also brought about new challenges in the areas of cybersecurity. Employees should be educated about the latest cyber threats, safe online practices and the importance of safeguarding customer data.
Reflecting on the macroeconomic environment in 2024, the start of 2024 saw mechanical retail service locations performing well. How economic uncertainty will impact auto service The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025.
Whether youre an industry veteran looking to stay current in the fast-changing world of auto retail or a newbie getting up to speed, NADA Show 2025 provides insights and opportunities for you to excel. These robust education opportunities address dealership operations in every department. And of course, unbeatable networking!
In some cases, dealers are going to have to offer vehicles they may not have thought of as retail units in the past. By being transparent and educating the consumer on the total history of a vehicle, dealers may deflect some traffic or leads for a vehicle but, at the same time, this will increase the percentage of actual buyers.
The timed event will take place in Joe’s Garage – a staple of the continuing education and technical training program at AAPEX – with 10 fully operational service bays. Each competing team will be provided with complimentary access to AAPEX 2025, gratis lodging and $1,000 per team for travel expenses.
The National Automobile Dealers Association (NADA) Show, which will be held in New Orleans in January 2025, is one of the most impactful events in the automotive retail sector. Attending Product-Specific Sessions In addition to general educational workshops, many sessions at NADA are dedicated to specific product categories.
Thus, a dealer can simultaneously compete with other retail automotive dealerships and independent body shops and be much more competitive with the auto body shops by employing a second GBP. Koons Annapolis Toyota, for example, dominates both retail and service searches for the Annapolis, Md.,
Extending vehicle lifespans through preventive maintenance programs, educating consumers on cost-effective repair options and enhancing digital outreach can help retain customers who may be swayed by dealer promotions.
Vehicle service is the backbone of most retail tire dealerships. Educate customers about the importance of seasonal maintenance. You probably have vehicles on your lifts right now. But does vehicle service generate enough profit for your shop? Lets discuss three creative ways to increase vehicle service profits in your shop.
Cox Automotive has introduced powerful, new artificial intelligence capabilities to its leadingCRM solution VinSolutions.Using Predictive Insights with Generative AI (GenAI) capabilities, this proprietary CRM technology incorporates first-party behavioral data from Cox-owned marketplaces Autotrader,Kelley Blue Bookand Dealer.com.As
He participated in redrafting the LAW 553 Retail Installment Sale Contract, arbitration and non-arbitration versions, for all 50 states. OLoughlins track record of contributions to the education and professional development of others spans over 30 years. It became law in 1995 and was emulated in other states.
“We are thrilled to partner with DealerOn to deliver the best EV experience in automotive retail,” saidRyan Osten, co-founder and CEO of Lyteflo. “By partnering with Lyteflo, we are enabling our dealers with important EV data and merchandising tools to educate consumers and accelerate EV sales for our dealers.”
The Reynolds and Reynolds Company announced keynote speakers and workshop details for Reynolds Retail Summit: Amplify 2025. She leads McKinsey’s North American automotive retail and aftermarket service practice. Maurer specializes in growth strategy and performance transformation across the automotive retail industry.
Lotlinx announced the results of its latest industry survey , revealing substantial challenges faced by auto retailers in adopting artificial intelligence (AI) and predictive data technologies.The online survey, commissioned by Lotlinx inDecember 2024, was presented to more than 2,500 dealers across the U.S. 23-26at booth #803.
This blog post breaks down the key distinctions you’ll learn to manage as a student at CATI , one of Canada’s leading providers of hands-on technical education. Our courses don’t just teach theory; they prepare you for real work, whether that’s in diesel fleet service, retail automotive repair, or advanced diagnostics.
More dealers appear to invest in education and training. This is a retail revolution in motion.” In Q1 2025, dealers improved dramatically in EV-related knowledge and training. Knowledge-based EV complaints dropped 28% since Q4 2024. The knowledge gap between EV and ICE reviews shrank by nearly half. EV buyers noticed the results.
Once you bolt on chat, data tools, digital retailing, 360 spin, personalized garage, dynamic search bar, superlatives and other necessary or unnecessary website tools, your website speed will diminish dramatically. Feel free to reach out on our website or just check out our blog or YouTube for pitch-free educational content.
A Veteran Leader in Automotive Retailing Daughters serves as chief operating officer and executive vice president of operations at Reynolds and Reynolds Company. Reynolds and Reynolds is a leading provider of automotive retailing solutions. Daughters has worked at Reynolds for over 30 years.
The Closed Mind Trap A closed mind is impossible to educate. Getting and Staying Ahead The automotive retail landscape continues evolving rapidly. Theres an old (and true) saying that states, If you find yourself being the smartest person in the group, find a new group.
“As electric and hybrid vehicles continue to reshape our industry, this glossary will be a valuable tool for both industry professionals and policymakers,” said Mark Ferner, Senior Manager, Technical Operations for Bridgestone Retail Operations and chair of TIA’s Electric Vehicle Advisory Council (EVAC).
They’ve developed platforms, technologies and methods that consider a complete set of factors, including completed education, savings, purchasing history, ability to pay bills, employment and future earning potential.
From major metro areas to small communities, Hyundai ensures each customer experiences a consistent and elevated retail environment. This effort aligns retail design with Hyundai’s leadership in innovation, branding and vehicle design language. ” More than 457 dealerships have already completed renovations across the country.
That, Widewail said, suggests dealers are investing in better training and education, and EV buyers are noticing. This is a retail revolution in motion.” Still, there’s a long way to go, as battery questions, range anxiety and charging logistics demand a more consultative sale than traditional models.
The company has implemented multiple strategies, including extensive training for retailers, multi-day test drives, and strategic partnerships, such as with Tesla to provide Volvo owners with access to those charging stations. And the transition to electric vehicles isn’t just about technology, but education. Girgis noted.
But because of the Trump Administrations push to eliminate or reduce EV tax incentives and public charging infrastructure funding, the research firm is projecting EVs share of retail sales to remain flat in 2025. Gruber said the education EV buyers need to shorten the learning curve just isnt happening often enough.
Canada, and the UK, including mobile tool truck dealers, digital customers, PBE jobbers, and a variety of businesses and retailers through our strategic, regional, and select accounts. Together, we serve a diverse cross-section of customers across the U.S., The opportunities for growth and innovation this merger brings are truly exciting.
What started as an online bookstore quickly evolved into a retail juggernaut, then a cloud computing giant and now an entertainment powerhouse. His teams emphasis on customer education was a game-changer during this period of flux. Few leaders embody this better than Jeff Bezos. He constantly pushed for innovation.
By providing solutions that help shave days from the recon time-to-line speed, these cars will hit the sale lot faster, with more of their prime retail window open for margin retention. Sharpen Skills Continuing education and sharpening personal skills are always good investments.
At Best-One of Indy, we strive to not only know your car, but we also want to know our customers and their family, says Nick Howe, vice president of retail at Best-One of Indy. One year later, the company expanded into the tire and auto service retail business, and Indy Truck Tire Centers name was changed to Indy Tire Centers.
Thus, a dealer can simultaneously compete with other retail automotive dealerships and independent body shops and be much more competitive with the auto body shops by employing a second GBP. Koons Annapolis Toyota dominates both retail and service searches for the Annapolis, Maryland, region.
” The honor was presented during the Northwood Dealer Education Awards on Jan. Fox Motors stands out as a retail automotive leader recognized for innovation and growth. 25, 2025, at the NADA Show. Along with the prestigious recognition, Maher will designate a $10,000 donation to the charity of her choice.
Sales consultants and service advisors play a critical role in educating shoppers about EVs and providing satisfying sales and ownership experiences, but research shows their effectiveness can vary significantly. This collaboration will help ensure dealership personnel are equipped to serve the demand.
Sounds like there’s a lot of juice for electrified vehicles in both the wholesale and retail spaces. The continuing concern with charging, coupled with flattening overall EV interest, points to a lack of progress in consumer education on these issues, according to J.D.
Wise is widely recognized as a trailblazer in automotive retail marketing. Prior to AutoFi, she held leadership roles at TrueCar, where she served as vice president of dealer marketing and industry education, and Edmunds, where she led dealer training, sales enablement and analytics.
From Retail Manager to Tire Industry Pioneer Bob began his tire career in 1978, managing a Firestone store in Hartford, CT. Mentorship and Tire Safety Advocacy Bob passionately represented brands and led hundreds of educational dealer seminars. Bob Hepp retired in 2018. In 1983, he moved to Vermont and opened University Wholesalers.
Large retailers often list summer tires as a singular category, sometimes listing summer tires meant for competition as a subcategory. The UHP summer category can be very simple in one view, and incredibly complex in another,” he says.
Our findings across every channel retailers, WDs, repair shops, manufacturing, etc. Founded long before DEI became a focus, Women in Auto Care is designed to engage, educate and empower women and their allies in the automotive industry. In 2023, dott., And the focus for Women in Auto Care is not solely on DEI.
In 2020, Reneau founded her business, Rob The Blonde Mechanic, LLC, after spending 16 years working her way up from receptionist to service advisor, lead tech, store manager, and ultimately district manager for a major retailer. She was the first Black woman mechanic to own an independent repair shop in Georgia, according to her website.
In a little over 10 years, he built Tires Plus from 31 retail stores to over 600. Larry had spent decades building a proven track record in retail tire and auto service, but the dealership space came with new challenges — and also some similarities. At the time, the move raised eyebrows. We’re not trying to be the biggest,” he says.
The average new-vehicle retail sales transaction price in June is expected to reach $46,233 — up $1,400 (or 3.1%) from the same time last year. 3rd Gear: Carvana, Carmax really want EV incentives to stick around Tada Images/Shutterstock Carvana and CarMax are among a group of auto retailers that are urging the U.S.
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