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How retailers, brands are investing in AI

Auto Service World

A new global study showed that retail and consumer product executives are significantly increasing their investment in artificial intelligence, aiming to transform their operations and enhance customer experiences. By 2025, surveyed companies plan to allocate an average of 3.32 per cent of their revenue to AI.

Retail 256
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How much bad customer service is costing businesses

Auto Service World

More than half (53 per cent) of customers said they would reduce spending after a bad experience, with 12 per cent admitting that brand interactions frequently fall short of expectations. Theres a reciprocal relationship between employees and customers, said Benjamin Granger, chief workplace psychologist at Qualtrics.

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How Automotive Technology Retail Companies Are Testing Generative AI

Automotive Training Centre

This technology allows machines to produce content and solutions traditionally created by humans, significantly impacting automotive technology retail companies, including Tekion, TrueCar, Cox Automotive, and Car Now. AI chatbots, for instance, can handle customer inquiries, schedule appointments, and provide customized maintenance tips.

Retail 261
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Why Attend an Auto Parts Trade Show After Auto Parts Training?

Automotive Training Centre

You may already have a strong foundation in parts management, inventory systems, and customer service, but how do you stay ahead in a rapidly evolving industry? If youve completed or are currently enrolled in auto parts training , you might be wondering what comes next.

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5 Auto Parts Specialist Skills to Put On Your Resume

Automotive Training Centre

A career as an auto parts specialist is a fantastic choice if you love the automotive world and want to combine technical knowledge with customer service skills. Employers in the automotive industry are looking for candidates who can efficiently manage inventory, help customers, and work well in a fast-paced environment. .”

Software 156
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Car Pros Dealerships Recognized for Sales, Customer Service

AutoSuccess

Car Pros Automotive Group announced that 2024 was another year of sales leadership and customer service excellence for its dealerships. 1 in new Kia retail sales in the nation. 22 retail sales volume Honda dealer in the nation. 22 retail sales volume Honda dealer in the nation.

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4 Essential Skills to Put on Your Resume After Auto Parts Training

Automotive Training Centre

Whether you’re aiming for a position in a retail auto parts store, a dealership, or a service center, showcasing the right skills on your resume is crucial. Showcasing your technical knowledge helps you demonstrate your readiness to tackle the complexities of the automotive industry and provide exceptional customer service.

Technical 264