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From the Magazine: ‘A challenge and an honour’

Auto Service World

This early passion took him to a technical vocational high school and an apprenticeship, which led to Kuczynski becoming a licensed heavy equipment mechanic. Great leaders understand how to motivate people and they understand customer service. Customer satisfaction should be at the heart of everything you do, he said.

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Thousands head to KC for training

Auto Service World

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

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Callahan: Five Internal Technologies That Boost Shop Efficiency and Customer Satisfaction 

Ratchet + Wrench

Employee Training Platforms 
Technology-driven employee training platforms help elevate your team’s skills, improving service quality. Using online training modules that cover everything from customer service to technical knowledge ensures your team is always equipped to provide excellent service.

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Leading Through Service: Nick Fox of Gills Point S Shares His Tire Industry Story

Tire Review Magazine

Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service. It enhances buying power, increases profitability, and standardizes processes for better customer service. Investing in the Next Generation Fox is involved in high school and technical college automotive programs.

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Croel: Diversification Isn’t Just for the Stock Market- It’s a Game-Changer for Your Shop 

Fender Bender

For Car Enthusiasts and Customization Clients Some customers walk into a shop because they want their car to be something special. If you’re not offering customization services, you’re leaving money on the table.

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Top Shop Best-One of Indy drives excellence through its people-first approach

Tire Review Magazine

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT
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How Patti Feck’s Hunter Mentality Drives Her Career in the Aftermarket

Tire Review Magazine

Patti Feck has built a career defined by determination, a focus on customer service, and a passion for helping others succeed. Patti Feck Club 3633 Recognition Caps Decades of Leadership “It’s one thing to understand the technical side of this business when you’re a representative or talking to the customer,” she says.