Customer Service IT Magazine 
Auto Service World
JANUARY 28, 2025
One key takeaway was the need for shops to dedicate time not just to the inspection itself but to crafting clear, customer-friendly descriptions of the results. Rushed inspections miss critical details, potentially putting both the customer and the shop at risk of future issues. Attention to detail also builds trust.
Auto Service World
MAY 8, 2025
Your body is your greatest tool Unlike employees who are able to clock in and out, shop owners often work long hours, handling everything from car repairs to customer service. Your energy impacts your team and customers As a shop owner, your energy sets the tone for your business. Plus, its fun.
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Auto Service World
NOVEMBER 12, 2024
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.
Auto Service World
APRIL 23, 2025
“ Customer satisfaction should be at the heart of everything you do. At Canadian Tire, he served as the automotive vice president, overseeing tires, parts, accessories and auto service. Great leaders understand how to motivate people and they understand customer service. Its about leadership, Kuczynski said.
Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.
Auto Service World
OCTOBER 16, 2024
This commitment to continuous learning became part of our culture and enhanced our business execution and customer service. If issues arose, such as compensation disputes or interpersonal conflicts, they were personally addressed promptly, along with our HR functions.
Auto Service World
SEPTEMBER 24, 2024
Below are a few tips on how to drive home messaging to ensure your customers are not overlooking their oil changes. Educate Consumers Education and awareness are key when it comes to convincing customers to not delay oil changes. Positive Customer Experience There is often a stigma around the auto care industry.
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