Brake & Front End

MARCH 17, 2025

One nominee will be named the 2025 winner, and will be recognized by NAPA and ShopOwner at a special event to be held later in the year. Im hoping youll tell us about ways you have successfully groomed new leaders in your shop, whether theyre at the shop management, customer service or technician level.

Automotive 130

Automotive Automotive Services Customer Service Technical 130

AutoSuccess

JANUARY 14, 2025

Vehicle service contracts (VSCs) are a powerful tool that can help dealers improve profitability, retain customers and even encourage new purchases down the line. But post-sale contracts are often underutilized, especially when it comes to reaching out to customers who initially opted out. Benefits of Post-Sale VSCs 1.

Vehicle 52

Vehicle Manufacturing Management Utilities 52

Tire Review Magazine

MARCH 26, 2025

The dealership carries all major tire brands, ranging from top-tier to lower-cost imports, to meet a diverse customer base. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. That way, a customer is not stuck behind somebody getting a tune-up or brake job. Pictured are Jim (left) and Michael Handel.

Media 52

Media Management Banking Finance 52

Tire Review Magazine

MARCH 26, 2025

The dealership carries all major tire brands, ranging from top-tier to lower-cost imports, to meet a diverse customer base. Wholesale Tire boasts a sales mix of 95% tires and 5% vehicle service. That way, a customer is not stuck behind somebody getting a tune-up or brake job. Pictured are Jim (left) and Michael Handel.

Media 52

Media Management Banking Finance 52

AutoSuccess

MAY 14, 2025

Ensuring a robust selection of high-quality F&I options that cater to used cars and trucks can help dealers meet this demand and maintain sales volumes while keeping customer service levels in place. Beyond the trade wars, geopolitical tensions and shifting regulatory landscapes are all influencing the sectors trajectory.

Consulting 52

Consulting Vehicle Manufacturing Customer Service 52

CATI

MARCH 28, 2025

With the right tools, techniques, and customer service skills, becoming your own boss is a very real possibility. Your success depends on two things: finding your first customers and turning them into loyal clients. Offer Mobile Services Many car owners cannot get their vehicles to shop. It is never too early to start!

Mechanic 79

Mechanic Customer Service Automotive Car Dealership 79

Dent Mechanic Group

JULY 2, 2025

However, with this advanced engineering comes a unique set of considerations, especially when it comes to unexpected events like DFW’s notorious hailstorms. Tesla Parts and Service Limitations It’s important to note that Tesla vehicles, in particular, often have extremely limited and hard-to-source parts.

Electric Cars 40

Electric Cars Electricity Car Electric Vehicles 40

Dent Mechanic Group

APRIL 17, 2025

Flaig had been using the technique to quickly remove dents from show cars, ensuring they looked flawless for events. A Century of Dent Repair Innovation Now at Your Service From its humble beginnings in the 1930s to becoming the preferred method for hail damage repair, paintless dent repair has revolutionized the auto industry.

Repaints 52

Repaints Insurance Mechanic Automotive Repair 52

Tomorrow's Technician

JUNE 12, 2025

Tire dealers who take the time to keep up with the nuances of the UHP summer tire segment will find success with these loyal enthusiast customers. Whether accelerating, braking or cornering, grip is at the core of what performance tires do and what most performance customers seek,” Abram says, adding, “If grip is 1A, then handling is 1B. “The

Vehicle 130

Vehicle Retail Technical Engineering 130

AutoSuccess

JUNE 6, 2025

Larry had spent decades building a proven track record in retail tire and auto service, but the dealership space came with new challenges — and also some similarities. Both were service-based businesses whose profitability was determined by exemplary customer service success. “It It was a risk,” Larry admits. “I

Retail 64

Retail Customer Service Management IT 64

AutoSuccess

JUNE 23, 2025

As we walked the show floor at NADA 2025 earlier this year, we couldn’t help but notice something interesting: the number of carwash-related companies with booths, demos and conversations happening across the event. A simple way to boost CSI Want to raise your Customer Service Index (CSI) score? It’s easy to see why.

Customer Service 52

Customer Service Transportation Media Vehicle 52

Miracle Body and Paint

JUNE 23, 2025

A custom paint job not only rejuvenates your vehicle’s appearance but also enhances its durability. With a custom paint job, you can achieve a showroom-quality finish that boosts your vehicle’s value and appearance. Our team is dedicated to providing top-notch service, ensuring your vehicle looks its best.

Collision Repair 52

Collision Repair Car Body Repair Insurance 52

Tire Review Magazine

MAY 10, 2025

The 22nd annual event recognized top-performing franchisees and team members for their excellence in business growth, leadership, and customer service across the RNR network. RNR Tire Express (RNR hosted its annual conference at Disneys Coronado Springs Resort in Orlando, Florida. We are proud to recognize their contributions.

Customer Service 52

Customer Service Management IT 52

Automotive Training Centre

JANUARY 17, 2024

The key to success in this field is building a solid reputation, leveraging the right marketing strategies, and delivering exceptional service. Attend industry events, workshops, and seminars. The more people know about your services, the more likely you will get referrals. Here’s a guide to help you navigate this path.

Auto Body Shop 278

Auto Body Shop Insurance Auto Mechanic Training Auto Repair Shop 278

Tire Review Magazine

MARCH 8, 2024

Running the business Roger spent the first six months at Roger’s Tire Service doing things by himself. Running the business Roger spent the first six months at Roger’s Tire Service doing things by himself. Outside service appointment request? Roger would head over in the service truck to perform whatever repairs were needed.

Customer Service 105

Customer Service Trucking Vehicle IT 105

Automotive Training Centre

NOVEMBER 2, 2023

It requires not only a keen eye for detail but also a strategic approach to reaching your target audience and building a loyal customer base. Encourage satisfied customers to leave reviews and ratings on platforms like Google My Business to boost your credibility.

Automotive 306

Automotive Auto Mechanic Training Car Dealership Auto Repair Shop 306

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Looking Up: Parts Departments and Wholesale Service advisor training equips you with customer service skills and a strong understanding of car parts.

Service Advisor 279

Service Advisor Auto Mechanic Training Customer Service Technical 279

Automotive Training Centre

JUNE 20, 2024

How to Find Jobs : Network with local performance shops, attend car shows and racing events, and showcase your passion and knowledge online through forums and social media. What You’ll Do : You’ll handle routine maintenance, diagnose and repair various issues, and provide excellent customer service.

Mechanic 264

Mechanic Auto Mechanic Training Customer Service Troubleshooting 264

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. The three-day event starting on Sept. The final day on Sept.

Technical 144

Technical Management Service Advisor Consulting 144

Tire Review Magazine

JUNE 30, 2023

Michelin ONCall , the company’s emergency roadside service program, has exceeded 2.5 million breakdown events since its inception in 2009. Breakdown Events appeared first on Tire Review Magazine. The post Michelin ONCall Records 2.5M

Customer Service 52

Customer Service Mechanic IT 52

CATI

JANUARY 11, 2024

The logistics landscape has challenges, from traffic delays to unforeseen weather events. Effective communication skills help logistics representatives solve problems more effectively and make better decisions under pressure. Coordination of Pickups/Deliveries: Managing the logistics of collecting and delivering goods.

Transportation 105

Transportation IT Customer Service Management 105

Solera

OCTOBER 15, 2024

Your USP is your secret weapon, giving customers a compelling reason to choose your dealership over your competitors. Whether it’s personalized customer service, unique vehicle offerings, or community involvement, carve out a niche that sets you apart from the more prominent players.

Customer Service 130

Customer Service Automotive Marketing Auto Market Retail 130

Solera

AUGUST 8, 2023

They pay attention to industry trends, understand what customers want, and actively work to stay competitive. 8 Tips to Stay Competitive It’s great to know what industry trends are and what customers are looking for, but it is also essential to take action to stay competitive. How do they do that? Here are eight things you can do.

Car Dealership 130

Car Dealership Car Finance Customer Service 130

Auto Service World

MARCH 1, 2025

In the event of theft, real-time tracking enables quick recovery of stolen vehicles, minimising financial losses and operational disruptions. Enhanced Customer Service Customer satisfaction is key to business success. GPS tracking enhances security by allowing fleet managers to monitor vehicle locations at all times.

Vehicle 130

Vehicle Customer Service Transportation Management 130

Tomorrow's Technician

JUNE 30, 2023

They have fantastic customer service, and he’s a really good guy who helps us out all the time.” While Paul wasn’t quite ready to race at the event this year, Wicklund was eager to test out the new setup. Distinguishing this 6.7L It’s not bored but it’s got fire ring grooves cut. The post Turbocharged 6.7L

Engineering 130

Engineering Trucking Customer Service IT 130

CATI

NOVEMBER 9, 2023

The ability to stay organized improves your productivity in the automotive industry and personal life endeavors, from planning events to managing household finances. Customer Service Is at the Heart of Automotive Sales Training Automotive sales is not just about selling a vehicle; it’s about building relationships.

Automotive 101

Automotive Customer Service Management Finance 101

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. Are you maximizing yours to their full potential?

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

Auto Service World

MAY 4, 2025

Dealerships use the already established network of car dealer shipping services or brokers who use different modes to move vehicles between locations. While shipping a car is not difficult, it comes with some risks and costs. What Are The Modes Of Auto Transport For Dealerships? Dealerships mostly use it for luxury cars and EV transportation.

Car 130

Car Transportation Car Dealership Insurance 130

Tomorrow's Technician

JUNE 4, 2025

With an extensive inventory and a commitment to exceptional customer service, AudioCityUSA.com has earned a reputation as a trusted destination for car enthusiasts across the globe. Its a win-win drivers learn about the importance of wheel safety, and they could drive away with a safer, more stylish ride this summer.

Auto Repair Shop 130

Auto Repair Shop Automotive Repair Auto Repair Trucking 130

Shop Marketing Pros

AUGUST 6, 2024

“They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Tire Review Magazine

JUNE 7, 2024

If there’s an embodiment out there that fits the description of “manager I want to work for,” Cole Fraser, regional manager at Black’s Tire & Auto Service, might be it. From there, gradually Dad would bring me inside to tackle customer service.”

Management 105

Management Education Customer Service IT 105

Tire Review Magazine

MARCH 13, 2024

The event brought together representatives from across the organization, including sales, store managers, regional leaders, corporate department heads and executives. McCarthy Tire said the meeting focused on three key areas: serving the customer, enhancing leadership skills and living the McCarthy Tire company culture.

Customer Service 52

Customer Service Management Trucking IT 52

Tire Review Magazine

MARCH 13, 2024

The event brought together representatives from across the organization, including sales, store managers, regional leaders, corporate department heads and executives. McCarthy Tire said the meeting focused on three key areas: serving the customer, enhancing leadership skills and living the McCarthy Tire company culture.

Customer Service 52

Customer Service Management Trucking IT 52

AutoSuccess

FEBRUARY 13, 2024

This year’s Women Driving Auto Retail event, hosted in conjunction with NADA Show 2024 in Las Vegas, included the announcements of the initiative’s three inaugural awards. Jimenez knew her experience in customer service, relationship building and hard work would translate to a successful career at a dealership – and she was right.

Retail 81

Retail Telecommunication Management Customer Service 81

CATI

MAY 16, 2024

– Customer Service Skills: Specialists must sometimes interact with customers or clients and possess good communication skills. Additionally, experienced specialists might find opportunities in automotive shows, learning and networking events, and working with high-end and concept cars.

Car Dealership 103

Car Dealership Automotive Engineering Vehicle 103

Auto Service World

APRIL 26, 2025

Yet, securing the right car insurance isn’t just some legal formality you have to tick off; its a truly vital financial shield, protecting you from what could be some absolutely crushing costs if an accident or unexpected event ever hits. It’s really about looking way beyond that initial monthly premium number.

Insurance 130

Insurance Car Vehicle Customer Service 130

AutoInc.

MARCH 6, 2024

When speaking at industry events, local business groups or even with clients, the one thing I’ve noticed over the years is owners under indexing LEADERSHIP for one or more of the following reasons. Don’t allow incentives to sacrifice other areas such as customer service. Get respect by showing respect to others.

Auto Repair Shop 96

Auto Repair Shop Auto Repair Technical Customer Service 96