AutoFix

OCTOBER 29, 2024

Automotive shop coaching services, offered by auto repair shop consultants, can help owners and managers develop leadership skills that foster a supportive environment. Offer Continuous Training : Providing ongoing education keeps staff engaged and motivated.

Auto Repair

Auto Service World

MARCH 6, 2025

Digital touchpoints offer one way for shops to deliver even better customer service. For example, self-serve kiosks or tablets can speed up customer check-ins and help build more robust, easily searchable digital records.

Automotive Services

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

Service Advisor

Tomorrow's Technician

JUNE 17, 2025

Much of your time will be spent educating on what needs to be calibrated and why. The days of service companies providing invoices to collision shops with no documentation are rapidly coming to an end. Being a good business means understanding all the pitfalls as well as what will be needed by your customer.

Electronics

Tomorrow's Technician

JUNE 4, 2025

This article originally appeared in Tire Review and was written by Brooklyn Emery, brand communications manager for Hankook Tire America Corp. One of the biggest challenges for a tire dealer can be determining how to meet the needs of every customer who walks in the door.

Management

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

Master Mechanic

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT

Fender Bender

JUNE 29, 2025

For Car Enthusiasts and Customization Clients Some customers walk into a shop because they want their car to be something special. If you’re not offering customization services, you’re leaving money on the table.

Collision Repair

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Educate, dont argue.

Service Advisor

Tomorrow's Technician

JUNE 12, 2025

Drilling Down Into the UHP Summer Segment While the UHP summer category has seen relatively small growth in recent years, the more compelling story lies with the category’s segmentation, as well as vehicle application, according to Bob Abram, product manager for the automotive division at Kenda Tires.

Vehicle

Solera

JULY 2, 2025

Collision repair shops must be prepared for these busy travel periods by ensuring they are adequately staffed and ready to provide excellent service, allowing consumers to get back to normalcy as quickly and safely as possible. Customer service can go a long way. Manage expectations. Lead with empathy.

Collision Repair

AutoSuccess

JUNE 6, 2025

Larry had spent decades building a proven track record in retail tire and auto service, but the dealership space came with new challenges — and also some similarities. Both were service-based businesses whose profitability was determined by exemplary customer service success. “It It was a risk,” Larry admits. “I

Retail

Automotive Training Centre

APRIL 19, 2024

What is a fixed operations manager? In the fast-paced world of automotive service and parts management, the role of a Fixed Operations Manager is pivotal to a business’s success. What Is a Fixed Operations Manager What is a fixed operations manager ?

Management

Automotive Training Centre

JUNE 4, 2024

Managing an automotive shop could be the perfect path for those aiming for leadership roles. Though lucrative and interesting, becoming a shop manager or foreman involves additional challenges and responsibilities. This comprehensive approach ensures that graduates are well-prepared to meet the diverse challenges of shop management.

Auto Mechanic Training

Automotive Training Centre

MAY 29, 2024

The Role of a Shop Foreman After Auto Mechanic School A shop foreman, also known as a service manager or workshop manager, oversees the day-to-day operations of an auto repair shop or service department. Key Responsibilities: – Team Management : Supervising and coordinating a team of mechanics and technicians.

Mechanic

Automotive Training Centre

DECEMBER 15, 2023

While formal education is not strictly required, attending a vocational school and going through professional auto detailing training provides a solid foundation. Moreover, soft skills such as customer service, time management, and attention to detail are vital. The opportunities in auto detailing are vast and rewarding.

Vocational School

Automotive Training Centre

OCTOBER 15, 2024

How ATC Prepares You for Success in Auto Parts Training At ATC, we pride ourselves on offering an education beyond the basics. You’ll gain hands-on experience in essential areas such as warehousing, parts inventory management, and over-the-counter sales transactions. Are you ready to start automotive training ?

Manufacturing

Automotive Training Centre

OCTOBER 9, 2024

Fleet rental specialists are crucial in managing rental vehicles and providing outstanding service. Manage Rental Requests and Prepare Estimates After Automation Training As the morning progresses, Fleet Rental Specialists handle rental requests and reservations, advising clients on vehicle conditions, available models, and promotions.

Automotive

Auto Service World

SEPTEMBER 24, 2024

Below are a few tips on how to drive home messaging to ensure your customers are not overlooking their oil changes. Educate Consumers Education and awareness are key when it comes to convincing customers to not delay oil changes. Positive Customer Experience There is often a stigma around the auto care industry.

Oil Change

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. Here, technical skills gained in service advisor training come into play. Are you interested in a service advisor career ?

Service Advisor

CATI

OCTOBER 5, 2023

For example, if you’ve gotten a trucking license before dispatch training , worked in customer service, or worked as a clerk, be sure to list these experiences and your duties. You’ll learn to use industry software to optimize routes and manage drivers and internal and external communications.

Customer Service

Auto Service World

AUGUST 24, 2024

Delve into the insights provided to navigate the intricacies of team building, skill enhancement, and fiscal management critical to smoothly transitioning your side hustle into a robust, full-scale operation. Are you curious about the vital steps to elevate your burgeoning venture?

Management

Tire Review Magazine

JUNE 7, 2024

If there’s an embodiment out there that fits the description of “manager I want to work for,” Cole Fraser, regional manager at Black’s Tire & Auto Service, might be it. His father took over the business when Cole was just 5 years old, and that’s when his education in the industry began—washing the white letters off of tires.

Management

CATI

AUGUST 29, 2024

In addition to technical skills, auto body technician training programs often include instruction in customer service and business practices. Since technicians frequently interact with customers, understanding how to communicate repair needs and manage customer expectations is an important part of the job.

Collision Repair

AutoInc.

NOVEMBER 17, 2023

The Automotive Management Institute (AMi) , the industry’s leading provider and collaborator of management education for automotive collision and mechanical service repair professionals, is proud to announce that our 2023 Graduation was held live at Foundations Training Expo at Daytona Speedway on Saturday, Nov.

Education

AutoSuccess

MAY 2, 2024

Effectively managing vendors into a cohesive team that works for the dealership’s success is crucial when it comes to the day-to-day operations. Effective vendor management is not just about cost reduction but building strategic alliances that contribute to the overall success for both the dealership and the vendor.

Automotive

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. Technicians are in the car business.

Service Advisor

Automotive Management Network

JANUARY 18, 2021

A good telephone system : Is easily manageable by the office staff and simple for all staff to use. Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Connects seamlessly with multiple locations.

Auto Repair Shop

Institute for Automotive Business Excellence

SEPTEMBER 16, 2021

As a business management coach, I’m often consulted on pricing for automotive shops and get that common question; “Is my price too high?” In an industry that stereotypically lacks customer service and is probably 30% behind other industries in what they charge, I always felt that my clients were getting a great deal.

Customer Service

Autoflow

NOVEMBER 3, 2023

First, develop a structured training program that covers safety protocols, customer service and technical skills. Next, reinforce your auto shop quality controls with continuous education and certifications to keep your staff’s skills updated. #3: Now, no one has any excuses to fall short.

Auto Repair Shop

Advanced Technology Institute

OCTOBER 14, 2019

Formal Education: The Key to Success in the Heavy Vehicle Industry Driving, operating, and maintaining heavy vehicles require a lot of knowledge. How does formal education improve your job performance? Formal education is the key to working with a variety of heavy vehicles. Safety first. Makes maintenance easier.

Vehicle

Autoshop Solutions

MARCH 19, 2025

We are beyond grateful for the dedication, craftsmanship, and exceptional customer service that Auto Shop Solutions brings every day to elevate our repair shops. Thousands of talented automotive service professionals join together every year. Now, that dream has been recognizednot once, but twicewith awards!

Auto Repair

AutoSuccess

MAY 21, 2024

Enhanced Competitive Edge By effectively managing processing costs, dealerships can offer more competitive pricing on vehicles, financing options and after-sales services. Customers appreciate the clarity regarding payment methods and associated costs. Navigating Consumer Perception Clear communication is paramount.

Car Dealership

Advanced Technology Institute

OCTOBER 14, 2019

In many cases, the best way to gain knowledge and skill is by first completing a formal education program and then achieving certification. Second, you’ll learn the skills it takes to succeed in the industry that don’t necessarily involve engines and automobiles–speech, accounting, technical writing, and service management.

Mechanic

AutoSuccess

JULY 25, 2024

Many dealerships have seen remarkable increases in customer pay revenue, some by as much as $1 million within a single year. At the heart of this success is a comprehensive training program from Dealer PRO Training designed to enhance every facet of the customer service process. Transform your dealership today.

Service Advisor

BA Auto Care

JUNE 30, 2023

Founded in 1978 as British American Auto Care by England native Brian England, the auto repair shop quickly established its reputation for quality auto repair backed by 5-Star customer service. Educated and trained as an automobile technician in England, Brian and his wife Jennifer dreamed of traveling to the United States.

Auto Repair Shop

AutoFix

JUNE 19, 2024

Customer Service Orientation : A focus on customer satisfaction can make a significant difference. Organizational Skills : Managing multiple repair orders and follow-ups requires excellent organizational abilities. This not only enhances their skills but also boosts their confidence and job satisfaction.

Auto Repair Shop