Automotive Training Centre
OCTOBER 12, 2023
Service Advisors are integral to auto dealerships, acting as the bridge between customers and Auto Technicians. They handle administrative tasks, log customer complaints, promote merchandise, and explain the services provided and their respective costs to clients.
Automotive Training Centre
DECEMBER 29, 2023
Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services. Are you wondering how you can land your first service advisor job?
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Auto Service World
JANUARY 28, 2025
Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.
Auto Service World
DECEMBER 17, 2024
If you want better team dynamics, the styles you may have been raised with when coming up as a technician wont help you achieve that, said Murray Voth, an automotive aftermarket consultant and coach with RPM Training. If you use fear, you are not going to get the most out of the people that you work with.
Auto Service World
MARCH 25, 2025
Imagine that car belongs to your grandmother, said Alan Beech, an aftermarket coach and consultant with Beech Consulting. The service advisor then needs to transfer that information in the same appropriate manner to the customer. Does your grandmother know what pinion seal is? Does she even know where it is on the car?
CATI
OCTOBER 26, 2023
The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.
AutoShopOwner
NOVEMBER 19, 2024
Aside from keeping your finances neat and tidy, we also offer business consulting to help you boost revenue. Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff. On-going education helps improve customer service, therefore boosting revenue.
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