Auto Service World

JANUARY 28, 2025

A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. The pads create the friction that stops the car, while the rotors help control the braking process.

Service Advisor 213

Service Advisor Vehicle Automotive Consulting 213

Shop Marketing Pros

NOVEMBER 25, 2024

With so much information already out there, it feels like everything’s been said before. What’s going to keep your audience coming back isn’t just the information—it’s the connection they feel with you. The more they feel like they know you, the more they’ll trust you when they need your services. Spoiler alert: it doesn’t.

Auto Repair 130

Auto Repair Auto Repair Shop Media Oil Change 130

AutoShopOwner

NOVEMBER 15, 2024

The typical auto repair shop has consistent car counts, a calendar booked out for at least a few days, and in many cases, booked a week or more. Performing an in-depth analysis of your financial reports will give you valuable information on the financial strengths and weaknesses of your company.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Utilities 130

Tomorrow's Technician

JUNE 12, 2025

Inner Edge Wear Causes Alignment Ride height Leaking air ride Worn springs Worn suspension bushings The shoulder of a passenger car tire is designed to hold up to a lot of abuse. Bushing wear on the links often causes inner edge wear on cars and SUVs with independent rear suspensions. When a vehicle goes into a turn, the body can lean.

Vehicle 130

Vehicle Customer Service Engineering Car 130

AutoInc.

JANUARY 6, 2025

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. It speaks of the value of the entire team.

Preventative Maintenance 98

Preventative Maintenance Customer Service Automotive Repair Automotive 98

CATI

DECEMBER 12, 2024

As connected cars become more commonplace, telematics technology is increasingly important in automotive repair shops. Telematics gathers information on a vehicles location, performance, and diagnostic status through embedded systems or external devices. Contact CATI for more information. What Is Telematics?

Automotive Repair 105

Automotive Repair Mechanic Automotive Telecommunication 105

Auto Service World

NOVEMBER 12, 2024

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

CATI

JANUARY 23, 2025

From compact cars to SUVs, mechanics encounter various challenges every day. However, servicing luxury vehicles often comes with its own set of requirements and expectations. Advanced Technology and Features Luxury vehicles are often equipped with cutting-edge technology that distinguishes them from standard cars.

Mechanic 104

Mechanic Auto Mechanic Training Auto Repair Automotive 104

Solera

MARCH 9, 2025

Why Convenience Matters More Than Ever The numbers reveal a compelling story: 89% of customers prefer dealerships that provide pick-up and delivery services. Even more eye-opening, nearly half of car buyers consider switching to another brand after a poor service experience. Ready to Transform Your Service Department?

Management 130

Management Automotive Services Customer Service Transportation 130

Solera

JUNE 3, 2025

It’s not about following a rigid playbook but creating an environment where flexibility, innovation, and customer-centricity are the norm. This means empowering your team to make intelligent decisions, embrace new approaches, and continuously improve customer service. Ready to shift your dealership into high gear?

Customer Service 130

Customer Service Engineering Automotive Car 130

Auto Remarketing

MAY 5, 2025

A strong software solution increases customer satisfaction by keeping the customer informed and engaged throughout the process, and a good texting solution is a good, impactful, yet non-intrusive way of keeping customers coming back through your service lane.

Car Dealership 52

Car Dealership Software Car Customer Service 52

Brake & Front End

DECEMBER 3, 2024

Ever since the 1980s, car buyers have been demanding more and more creature comforts in our vehicles. While this sort of engineering is usually reserved for the racetrack, it still has some merit for street cars. Lubricate any sliding points according to the OEM service information. That’s right, it’s because of us.

Vehicle 130

Vehicle Engineering Car Customer Service 130

AutoInc.

NOVEMBER 6, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. Recognition is essential for a loyal, high-performing team.

Automotive Repair 69

Automotive Repair Auto Repair Customer Service Technical 69

Automotive Training Centre

MARCH 25, 2025

In the auto parts training program, students gain the hands-on experience needed to succeed in warehouse roles, including training in inventory management, order processing, and customer service. Contact ATC Toronto for more information! Are you ready to start automotive school ?

Management 162

Management Software Car Dealership Automotive 162

Tomorrow's Technician

JULY 1, 2025

Note: Much of the information in this article comes from an article by Terry Freiberg, a professional detailer. If you are like most detailers you have probably had customers ask you if the clear-coat on their German cars is softer than American cars. Colored wax on a car window at car wash. Soft clear-coat?

Consulting 130

Consulting Manufacturing Car Customer Service 130

Tomorrow's Technician

JUNE 12, 2025

There are so many things in the automotive industry that are not working directly with cars or with the public that is a job that needs to be filled.” Now today, half the cars in our parking lot are Toyota Priuses or Lexus hybrids,” Dineff notes. You don’t have to care about cars to care about the people who care for the cars.

Auto Repair 130

Auto Repair Automotive Repair Automotive Media 130

Tomorrow's Technician

JUNE 12, 2025

Despite their presence in nearly every car built in the past two decades, many drivers are probably unaware of cabin air filters or their significance. These points can be especially helpful for service advisors and other customer interactions. Use clear, concise language to explain the cabin air filter’s purpose.

Service Advisor 130

Service Advisor Education Technical Preventative Maintenance 130

AutoSuccess

JANUARY 24, 2025

A recent industry survey revealed that 22% of dealers are using AI for customer service chatbots, and 21% are leveraging AI for CRM and lead scoring. are using AI for predictive analytics to identify customer buying patterns. However, in the same survey only 5.8%

Management 52

Management Automotive Marketing Customer Service Automotive 52

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. The study found dealerships greeted customers immediately on arrival just half the time, less than any of the other KPIs. Powers 2025 U.S. 1 at 896, ahead of MINI (888) and Honda (881).

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

AutoSuccess

NOVEMBER 1, 2024

When I worked in the CFPB’s Office of Supervision Policy, I remember actively using consumer complaints to inform exam topics and prioritization. Rather, complaints often related to getting unwanted products, poor customer service or charges they didn’t think they owed. The complaints the CFPB gets are no secret.

Finance 52

Finance Insurance Automotive Management 52

AutoSuccess

OCTOBER 30, 2024

As we look to open more ReCharge locations with Rove, we’re focused on giving customers more ways to access the quality products and customer service they’ve come to expect from Gelson’s across Southern California.” Their support has been key in making this vision a reality.

Electric Vehicles 52

Electric Vehicles Customer Service Electricity Vehicle 52

CATI

MARCH 28, 2025

With the right tools, techniques, and customer service skills, becoming your own boss is a very real possibility. Your success depends on two things: finding your first customers and turning them into loyal clients. Create a simple website with your services, pricing, and contact information.

Mechanic 79

Mechanic Customer Service Automotive Car Dealership 79

Brake & Front End

MARCH 3, 2025

The secret is to be quiet and listen, as the customer will tell you almost everything relevant to the repair you need to know. Trying to show your in-depth knowledge will only get you less information. Keep the questions as broad as possible, and just let the customer unload their problem. Has it gotten worse?

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

AutoSuccess

MARCH 17, 2025

Transparency for All Dealerlogix Service Suite Pro is not just for internal use at the dealership. It also has a hand in keeping customers informed. At BMW of El Cajon, the platform keeps customers aware of their vehicles service status, helping to ease the anxiety of long wait times by keeping them in the loop.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

Brake & Front End

JANUARY 9, 2025

Advising and educating a customer about the condition of their car or truck is easy. Presenting your customer with inspection results and benefits of replacement will sell the job without even asking for the sale. Replacement could make a big difference on heavy cars with leaf springs. Drivers Dont Know!

Education 100

Education Oil Change General Repair Vehicle 100

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96

Automotive Training Centre

MARCH 19, 2025

Graduates of the Auto Body Estimating program at ATC Surrey can step into entry-level roles in various settings, including new and used car dealerships, retail automotive repair shops, and insurance companies. Contact ATC Surrey for more information! What Is the Career Path of an Estimator: The Starting Point.

Automotive 162

Automotive Insurance Collision Repair Automotive Repair 162

RepairSmith

MAY 30, 2025

Has it been a hassle steering your car lately? Are you also concerned about the suspicious reddish fluid pooling underneath your car? To find out whether your car is eligible, review your warranty documents carefully. You may notice the steering wheel becoming stiff, making the car harder to control.

Fluid Check 52

Fluid Check Hydraulics Auto Repair Mechanic 52

AutoSuccess

JUNE 27, 2025

Today’s current economic climate has forced auto dealers to buckle in for a wild, unpredictable ride with their car shoppers. The presidential tariffs are expected to cause manufacturers to raise vehicle and parts prices, which will inevitably put more affordability pressure on car shoppers and consumers.

Management 52

Management Used Cars Customer Service Car 52

Solera

JULY 2, 2025

million individuals expected to travel by car , marking a 2.2% To optimize capacity management, enhance customer experience, and stay ahead of the curve, the following tips and considerations can make a significant difference: 1. Customer service can go a long way. In fact, AAA is projecting a record 72.2

Collision Repair 130

Collision Repair Management Insurance Education 130

Brake & Front End

DECEMBER 30, 2024

The four-corner system is similar to those found on European cars and trucks. What makes Teslas air suspension smart is that it uses GPS information and vehicle speed to adjust the suspension ride height. After a waypoint is set, the car will raise or lower automatically. The other service consideration is the voltage.

Vehicle 100

Vehicle Mechanic Customer Service Car 100

Repair Shop Websites

JUNE 9, 2025

Conveniently located in Hammond, Indiana, Flip’s Auto Clinic is known for dependable, affordable automotive care—and now, their brand-new website makes it even easier for customers to connect with their trusted services. They also offer wheel alignment services to keep your vehicle running smoothly and safely.

Auto Repair Services 40

Auto Repair Services Auto Repair Car Customer Service 40

Automotive Training Centre

JULY 31, 2024

Excellent customer service is crucial in building a loyal client base and standing out in a competitive market. This blog post explores how to apply customer service after completing auto mechanic school. Good customer service can lead to repeat business, positive reviews, and referrals.

Customer Service 264

Customer Service Mechanic Auto Mechanic Training Technical 264

Automotive Training Centre

MAY 22, 2024

The rise of connected car wash systems represents a significant leap forward, promising to revolutionize how vehicles are cleaned and maintained. Let’s explore what connected car wash systems are, their technology, their impact on the auto detailing industry, and what that can mean for aspiring auto detailers like you.

Car 290

Car Software Automotive Vehicle 290

Automotive Training Centre

AUGUST 20, 2024

However, succeeding in this role requires more than just technical knowledge of car parts. The job involves a mix of technical knowledge and customer service, where understanding complex automotive systems is as crucial as understanding customer needs. Contact ATC Toronto for more information.

Customer Service 289

Customer Service Technical Automotive Retail 289

Automotive Training Centre

OCTOBER 1, 2024

It offers a comprehensive database of car and truck diagnostic trouble codes (DTCs). AutoCodes provides instant information on over 50,000 codes for different car makes and models, including OBD-II codes. YourMechanic YourMechanic is a platform where you can book certified mechanics to come to your location for car repairs.

Auto Mechanic Training 298

Auto Mechanic Training Mechanic Automotive Repair Auto Repair 298

Automotive Training Centre

NOVEMBER 2, 2023

Develop a Strong Online Presence The first thing clients do when looking for someone to service their car is search online for recommendations, having a robust online presence is crucial for any business, including auto detailing. Start by creating a professional website that showcases your services, pricing, and contact information.

Automotive 306

Automotive Auto Mechanic Training Car Dealership Auto Repair Shop 306