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The automotive detailing business is highly competitive, and for independent auto detailers, standing out and attracting a loyal customer base is essential for success. While providing top-notch service is a crucial aspect of this industry, marketing is pivotal in bringing your business to the forefront.
We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotiveservice industry. As the technological and customerservice landscape evolves, so too do their roles.
Automotiveservice businesses are on the cusp of a technological transformation, with artificial intelligence offering unprecedented opportunities to streamline operations and enhance customer experience. You can also access the full Auto Service World Conversations library. Tune into the full discussion.
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? Staffing remains another critical challenge.
Whether you’re just starting or looking to fine-tune your skills, several apps are designed to help you study more efficiently, practice more effectively, and become more knowledgeable in automotive repair. YourMechanic YourMechanic is a platform where you can book certified mechanics to come to your location for car repairs.
Automotive dealerships are undergoing a quiet but powerful transformation. While car sales have traditionally been their main focus, many dealerships are now evolving into full-service maintenance and repair centers. The Role of Technology Technology is accelerating this service shift.
Why the Right Service Experience Keeps Customers Coming Back The automotiveservice industry has evolved dramatically. Customers now have countless options at their fingertips, and they choose convenience over loyalty every time. Ready to Transform Your Service Department?
Why Specialized AI Matters for Auto Dealerships Artificial intelligence is revolutionizing how businesses interact with customers, offering unparalleled efficiency and a seamless experience. It understands the specific terminology, processes, and customer expectations prevalent in automotiveservice.
Every time a customer drives away from their shop, you risk losing them to a competitor’s alluring discount or location. The secret to automotivecustomer retention lies in offering convenience and building trust so they don’t go anywhere else. Reward points: A tiered points system accrues value to future service bills.
In an era where digital transformation is not just an advantage but a necessity, automotive dealerships stand at the precipice of a new dawn. For automotive dealerships, this means the ability to craft highly personalized and engaging content at scale, a critical component in capturing the fleeting attention of potential customers online.
STELLA Automotive AI has announced a data integration with Cox Automotive’s Xtime. This new read-write data integration will provide benefits for mutual dealer customers of both STELLA Automotive AI and Xtime, the press release stated. For more information about STELLA Automotive AI, visit www.stellaautomotive.com.
Kieran’s Background (00:00:58 – 00:02:00)* Kieran shares his story of starting his first business at 16, working in the automotive industry, and building a CRM with technology that established companies are not integrating. The hosts compare it to the Ritz Carlton and Chick-fil-A.
This collaboration is set to further streamline and redefine customer communication in dealerships, offering enhanced call handling, multilingual support and seamless 24/7 customerservice. The post CallRevu Becomes Automotive Industrys Exclusive Pam Partner appeared first on AutoSuccessOnline.
STELLA Automotive AI and UpdatePromise announce a strategic integration set to reshape appointment scheduling and elevate customerservice standards with the automotive dealership landscape. This read-write integration aims to transform operational efficiency and enhance the customer experience.
STELLA Automotive AI has completed an intelligent read-write integration with myKaarma that allows STELLA to operate seamlessly within the dealership’s fixed ops platform. Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI.
The Challenge: Meeting Evolving Customer Expectations Modern consumers accustomed to the convenience and transparency offered by various industries expect similar experiences from their automotiveservice providers. Despite these challenges, dealerships can implement several strategies to enhance customer satisfaction.
Are you looking for an automotive school ? The skills gained through CATI’s program prepare you to manage fleets, ensure safety compliance, and maintain the integrity of transportation operations across various sectors. Contact CATI for more information. The post Considering Dispatch Training?
STELLA Automotive AI is now fully integrated with Dealer-FX , a provider of service lane technology. By leveraging STELLA, dealers revolutionize the management of customer interactions and service operations, enhancing operational efficiency and the customer experience.
How PDR Saves You Money The Origins of Paintless Dent Repair The concept of paintless dent repair dates back to 1931 when Frank Sargent introduced techniques for metal bumping in his book The Key to Metal Bumping. Today, PDR certification is recognized across the automotive repair industry.
They do quality work” “They give great customerservice” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! It’s like the flywheel in the book Good to Great.
Proactive Dealer Solutions (PDS), a leader in automotive business development and training and recently acquired by Better Car People (BCP), has announced the integration of its advanced digital voice assistant, Brooke.ai, with Dealer-FX, a premier service lane technology provider. 24/7 Availability : Brooke.ai The post Brooke.ai
STELLA Automotive AI announced that dealerships using ERA-IGNITE or POWER Dealer Management System (DMS) can now harness the powerful capabilities of the STELLA platform. STELLA AI products are purposefully designed to elevate the customer’s experience when calling the dealer or scheduling service appointments.
In the spirit of “eating your own dog food”, we cannot preach to automotive repair shops about setting aside time to create their annual marketing plan if we do not do it ourselves. With customerservice as the foundation of internal marketing, I am also advising my clients in the coming year to greatly enhance the employee experience.
Charmi Car Care is an automotive care and repair service provider located in Ahmadabad, India. They offer a wide range of services, including oil and filter changes, wheel alignment, tire rotation, brake and suspension repairs, engine diagnostics, and much more. And also Available on Google Play Store. AM to 05.00
Its systems work for auto repair shops and other businesses in the automotive industry. First, develop a structured training program that covers safety protocols, customerservice and technical skills. With each one, you reduce errors and deliver first-rate automotive repair services consistently. #7:
Its digital vehicle inspection platform arose from years of real-life experience from people who saw opportunities to make shops run better: Send digital vehicle inspections with diagrams to your customer’s cell phone or email with a click and never miss a response. These seconds add up to minutes so you get more done in less time.
Books go up and down as new cars fluctuate, so you can see swings in the thousands from one week to the next in pricing at the auction.” He acknowledges the importance of explaining inventory issues to their customers. Those skyrocketing prices and variable auction rates make managing used vehicle inventory a bit of a juggling act.
Instead of using complex automotive jargon, explain issues in simple terms. Always provide detailed estimates upfront, including labor and parts costs, and keep customers informed if repairs take longer than expected. For longer repairs, offering loaner cars or shuttle services can ease the inconvenience.
The National Association of Minority Automobile Dealers (NAMAD) presented Rita Case, president and CEO of Rick Case Automotive Group , with its Lifetime Achievement Award, which recognizes a lifetime of significant contributions to the automotive industry and to the spirit of diversity and inclusion. “As
Finally, make sure every staff member understands the value of exceptional customerservice in generating referrals. Simple acts like explaining why they need certain regular services creates impressions that last. Overall, your content should focus on how to make customers’ lives safer and more convenient.
As a business management coach, I’m often consulted on pricing for automotive shops and get that common question; “Is my price too high?” In an industry that stereotypically lacks customerservice and is probably 30% behind other industries in what they charge, I always felt that my clients were getting a great deal.
While it’s true that the state of Virginia doesn’t require automotive mechanics to have a degree or even certification in order to work in the state, it’s equally as true that having both usually better prepares you for long-term success. These are the tangible benefits of earning your degree.
Wrench has reached more people with our mobile mechanic services as our markets continue to expand across the States. We ensure car maintenance is less of a headache for the user while also making it easier to book online via our website and app. He then cultivated his passion for the work in automotive school.
Customers with cars that need service can be impatient to get them fixed and dissatisfied with any delays or excuses. Shop owners, dealing with concerns about the bottom line and tech shortages, walk a fine line between customerservice and profitability. Is there a solution to this problem?
New technology holds radical possibilities for the automotive industry at every level of the sales funnel. Auto dealerships are also embracing new AI tools for enhancing customerservice and reshaping how they price their vehicles. But how does this benefit marketers in the auto industry?
When researching potential options, make sure to ask about their credentials, such as AutomotiveService Excellence (ASE) certifications or manufacturer-specific training. If they do, it indicates a commitment to ongoing education and staying up-to-date with the latest advancements in the automotive field.
One great way to ensure you receive the quality service you need is to look for companies that can support their claims with evidence. In the automotive world, the gold standard for employees is ASE certification. Convenient Scheduling When it comes to scheduling oil change service, there’s no such thing as “one size fits all.”
Here’s a closer look at the steps you can take to avoid expensive auto service and some advice on saving as much as possible when your vehicle does need work. Get Repair Quotes Ahead of Time How much will your next car repair or car maintenance service cost?
When a building became available, my employer gave me an opportunity to start a tire shop and automotive repair business, Miller said. I was determined to make it work — I liked retail and I liked customers. We’re offering the ability to buy tires and book appointments online, and doing free pickup and delivery.
When a building became available, my employer gave me an opportunity to start a tire shop and automotive repair business, Miller said. I was determined to make it work — I liked retail and I liked customers. We’re offering the ability to buy tires and book appointments online, and doing free pickup and delivery.
In the automotive repair world, customer expectations are evolving fast. Todays customers want convenience that accommodates them and their schedules. If your customers have to wait until your shop reopens or coordinate a specific time with your team, youre adding stress to the experience.
I have enjoyed seeing many people start and build successful franchise auto service businesses. While most share a passion for all things automotive, they come from a wide range of backgrounds. It is important to choose a brand that has built trust with customers and nurtured its reputation over many years or decades.
I have enjoyed seeing many people start and build successful franchise auto service businesses. While most share a passion for all things automotive, they come from a wide range of backgrounds. It is important to choose a brand that has built trust with customers and nurtured its reputation over many years or decades.
In the world of automotive care, two different verticals often coexist: collision repair and general repair. This fusion presents a unique opportunity, offering customers comprehensive automotive solutions while providing business owners with diversified revenue streams and operational efficiencies.
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