Auto Service World

JUNE 13, 2025

Why front counter training is just as critical as technician training Jobbers play a crucial role in supporting automotive repair shops, primarily by providing high-quality auto parts. However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors.

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Automotive Training Centre

OCTOBER 11, 2023

The job market in the automotive industry is a vast and varied sector, offering multiple entry points for those keen on building a career within it. If you are considering automotive training, you might wonder if starting as a shop helper is the right choice for you. One entry-level position often overlooked is that of a shop helper.

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Automotive Training Centre

MAY 1, 2025

It also helps you prepare for the future of the automotive industry. The Early Days: Manual Diagnostics In the early years of automotive repair, diagnosing engine problems was mostly a process of elimination. This shift marked the beginning of a more technical, electronics-driven era of automotive training.

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Mechanic Auto Mechanic Training Engineering Automotive 159

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training.

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Tomorrow's Technician

APRIL 29, 2025

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. A 35-year veteran of the automotive industry, Chip Broemmer says he has seen the value of investing in the next generation of technicians. Meet our April candidates!

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Apprenticeship ASE ASE Certification Automotive 130

Autoflow

MARCH 21, 2025

Autoflow is proud to announce a first-of-its-kind innovation in the automotive repair industry: AI-Enhanced Technician Notes. Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. But lets face it: technicians are busy.

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Automotive Training Centre

MARCH 5, 2024

Ontario, with its rich automotive sector and status as a hub for vehicle manufacturing and maintenance, provides a fertile ground for aspiring auto mechanics. The profession has evolved significantly with advancements in automotive technology, making continuous learning and adaptability critical traits for success.

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FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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AutoShopOwner

NOVEMBER 15, 2024

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Everyone employed in the automotive industry should feel proud of the work they do.

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Brake & Front End

MAY 13, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. It may be the glue that gets these new people to stick with a career in the automotive industry.

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Apprenticeship ASE ASE Certification Automotive 130

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

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CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently. Are you ready to become a mechanic ?

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FastTrak Auto Shop Management Systems

JUNE 27, 2023

Communicating with the customer is paramount to success in providing automotive repair services. Throughout the automotive repair cycle – the interaction with the customer defines the customer experience and thus the quality of service. As the repairs progress – stay in touch with the customer.

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FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

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Business Actualization

AUGUST 5, 2024

With over 24 years of experience in digital marketing for auto repair shops and over 30 years of automotive business experience, our perspective is unmatched in our space. Similar to automotive repair, there are situations where these concepts may not apply.

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FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

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FastTrak Auto Shop Management Systems

JULY 26, 2023

The objective is to get the information on any additional repairs needed to the service advisor so they can obtain approval from the customer and any needed parts can be purchased as soon as possible. Repair – The repair work needed should be started when the inspection and diagnosis steps are complete.

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Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Yet much more goes into determining labor time for various repair jobs than just experience. Yet much more goes into determining labor time for various repair jobs than just experience.

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Tire Review Magazine

DECEMBER 20, 2024

Today’s Class , a provider of daily online training for the automotive repair industry, announced a new platform feature, “Timeline.” New topics planned for 2025 include electrical/electronic diagnostic, ADAS calibration, and engine diagnosis, along with more service advisor content.

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CATI

APRIL 10, 2025

The automotive industry is rapidly evolving, and employers are looking for professionals who are trained, certified, and ready to work on the latest vehicles. Here are three key ways that attending an automotive school will advance your career. Here are three key ways that attending an automotive school will advance your career.

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Shop Marketing Pros

SEPTEMBER 6, 2023

Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. In this article, I’m listing out every serious podcast I know of that’s related to the automotive independent aftermarket.

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DRIVE

JANUARY 17, 2025

After earning his degree, Zee fused his entrepreneurial spirit with his love for automotive repair. Among them is Zees daughter, Zaina, who serves as the shops lead Service Advisor. I was never bothered by having my hands dirty and taking things apart to solve problems, Zee recalls.

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Shop Marketing Pros

JUNE 12, 2024

Learn more about RepairPal at [link] Timestamps [00:00] Introduction and Sponsor Introduction to the episode Mention of RepairPal as the sponsor Overview of the topic: Creating great content for automotive repair shops [02:00] Understanding Your Audience Importance of knowing your audience Focus on the needs and questions of the audience [04:30] Sources (..)

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Tire Review Magazine

FEBRUARY 21, 2024

O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotive repair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. ” Servidio will oversee all service advisor training.

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Tire Review Magazine

FEBRUARY 21, 2024

O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotive repair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. ” Servidio will oversee all service advisor training.

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Service Advisor Automotive Repair Management Automotive 52

AutoFix

FEBRUARY 21, 2023

As 2023 came into view, were you busy filling your calendar with the top automotive repair events? Many auto repair expos, conferences, and trade shows are just getting scheduled now. You can then greatly benefit by exchanging ideas and perspectives, like overcoming challenges and growing your auto repair company.

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AutoFix

APRIL 10, 2025

Several key factors are driving the auto repair cost increase in 2025: Parts and materials are becoming more expensive due to lingering supply chain challenges. Labor shortages have driven up wages for technicians and service advisors. Are your service advisors trained to sell value, not price?

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Finance Auto Repair Auto Repair Shop Service Advisor 52

Tire Review Magazine

DECEMBER 20, 2024

Today’s Class , a provider of daily online training for the automotive repair industry, announced a new platform feature, “Timeline.” New topics planned for 2025 include electrical/electronic diagnostic, ADAS calibration, and engine diagnosis, along with more service advisor content.

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DRIVE

MAY 9, 2023

” – Kelsey & Brandan Lancaster, DRIVE client and owners of Performance Automotive Repair Kelsey & Brandan Lancaster of Performance Automotive Repair Your employees are the backbone of your company, they can either make or break your business. “We are very transparent with our team.”

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Shop Marketing Pros

MAY 22, 2024

Why does your technician or service advisor wake up and go to work? As Co-Owner of the company, Kim enjoys pairing her experiences as a past automotive repair shop owner with her marketing for repair shops. Sinek’s “The Golden Circle” helps people not only know what they do, how they do it, but why they do it.

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Shop Marketing Pros

MAY 22, 2024

Why does your technician or service advisor wake up and go to work? As Co-Owner of the company, Kim enjoys pairing her experiences as a past automotive repair shop owner with her marketing for repair shops. Sinek’s “The Golden Circle” helps people not only know what they do, how they do it, but why they do it.

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Service Advisor Hospitality Management Automotive Repair 130

Tire Review Magazine

OCTOBER 14, 2024

The automotive repair industry is fast-moving and ever-evolving, but have solace – as there is one element that remains consistently important – the culture you establish as the shop owner. You may not be thinking of it now, but your shop’s culture can seriously ease the transition and make succession planning a bit easier.

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Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

OCTOBER 14, 2024

The automotive repair industry is fast-moving and ever-evolving, but have solace – as there is one element that remains consistently important – the culture you establish as the shop owner. You may not be thinking of it now, but your shop’s culture can seriously ease the transition and make succession planning a bit easier.

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Service Advisor Automotive Repair Management Automotive 52

Institute for Automotive Business Excellence

JANUARY 26, 2023

What is the new year bringing to the independent automotive repair industry? I have been asked by several industry peers about my thoughts on what to expect in 2023 as an independent repair shop owner. “Is Jones cares less about your labor rate and more about how your service advisor greeted her than we want to believe.

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Service Advisor Automotive Repair ASE Auto Repair 52

Institute for Automotive Business Excellence

APRIL 15, 2020

For example, what if your service advisor isn’t selling well or providing 5-star review worthy customer service? Get them in , the industry’s best service advisor training and watch as your service advisor begins to sell well and provide top customer service!

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Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. James is an Assistant Service Advisor with Wrench. Bob is the Service Director at Wrench. He is known for his positive attitude and dedication to quality service.

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AutoSuccess

SEPTEMBER 5, 2024

Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. In fact, in 2021, 13% of automotive transactions were handled via ecommerce 2.

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