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From the Magazine: Delivering value

Auto Service World

So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops. Value is about more than cost its about quality, expertise and trust.

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From the Magazine: Subtle shifts

Auto Service World

The survey was sent to the readers of CARS , this magazines sister publication. So consumers may turn to their automotive service professional to keep their vehicle running in tip-top shape. When it comes to availability, shop owners emphasized the need for parts to be readily available to avoid delays in service.

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From the Magazine: Jobbers feel the pressure of industry demands

Auto Service World

The asset-light nature of service operations combined with healthy margins made them attractive to investors. automotive service providers have become popular targets for private equity, with many mid-market firms adding them to their portfolios. We often looked to the Greater Toronto Area (GTA) to anticipate trends.

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From the Magazine: Facing the future of auto repair

Auto Service World

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

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From the Magazine: ‘A challenge and an honour’

Auto Service World

From his early days as a heavy equipment mechanic to his current role as president and CEO of Mister Transmission, Kuczynski has always been driven by a love for the automotive world and desire to see the industry and the people working in it grow and succeed. Ive been a coach, a leader for most of my career in the automotive space.

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From the Magazine: Headwinds awaiting your shop

Auto Service World

How economic uncertainty will impact auto service The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. Publicly traded companies in the service sector mirrored these struggles. For example, Monro, Inc., reported a 6.4

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From the Magazine: Proactive staffing strategies

Auto Service World

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It requires a well-rounded strategy that addresses the needs of the business and its people.