CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training.

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Service Advisor Automotive Automotive Services Technical 111

Automotive Training Centre

MAY 1, 2025

It also helps you prepare for the future of the automotive industry. The Early Days: Manual Diagnostics In the early years of automotive repair, diagnosing engine problems was mostly a process of elimination. Heres a guide for auto mechanic school students eager to master this critical area.

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Mechanic Auto Mechanic Training Engineering Automotive 164

Autoflow

MARCH 21, 2025

Autoflow is proud to announce a first-of-its-kind innovation in the automotive repair industry: AI-Enhanced Technician Notes. Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. But lets face it: technicians are busy.

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Service Advisor Automotive Repair Vehicle Management 98

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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Service Advisor Automotive Repair Automotive Auto Repair Shop 52

Tomorrow's Technician

APRIL 29, 2025

automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Since I taught at OTC, I have maintained a relationship with the college, serving on the Board of Advisors for the Automotive Program. Meet our April candidates!

Apprenticeship 130

Apprenticeship ASE ASE Certification Automotive 130

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. What role is technology playing in repair shops these days and how can shops use it effectively?

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Car Auto Repair Shop Auto Repair Service Advisor 130

Brake & Front End

MAY 13, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Meet our April candidates!

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Apprenticeship ASE ASE Certification Automotive 130

Automotive Training Centre

MARCH 5, 2024

To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors. Securing an apprenticeship is a pivotal step in gaining this experience.

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Mechanic Apprenticeship Education Automotive Repair 264

AutoShopOwner

NOVEMBER 15, 2024

With a limited number of vehicle brands to learn, it didn’t take long to become proficient in all areas of automotive repair, from engine mechanical, drivetrain, electrical, steering, suspension, and all other systems. Everyone employed in the automotive industry should feel proud of the work they do. That was back then.

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Auto Repair Shop ASE ASE Certification IT 130

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

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Automotive Auto Mechanic Training Mechanic Service Advisor 299

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Communicating with the customer is paramount to success in providing automotive repair services. Throughout the automotive repair cycle – the interaction with the customer defines the customer experience and thus the quality of service. As the repairs progress – stay in touch with the customer.

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Automotive Repair Automotive Service Advisor Auto Repair 52

FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

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Automotive Repair Service Advisor Automotive Auto Repair Shop 52

CATI

APRIL 17, 2025

Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor. How CATI Prepares You for Success The Automotive Mechanics program at CATI Automotive School prepares students for dynamic roles in automotive repair and maintenance.

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Mechanic Automotive Service Advisor Management 97

Tire Review Magazine

DECEMBER 20, 2024

Today’s Class , a provider of daily online training for the automotive repair industry, announced a new platform feature, “Timeline.” New topics planned for 2025 include electrical/electronic diagnostic, ADAS calibration, and engine diagnosis, along with more service advisor content.

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Service Advisor Automotive Repair Electronics Electricity 40

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

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Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Business Actualization

AUGUST 5, 2024

Similar to automotive repair, there are situations where these concepts may not apply. Visibility into the keywords that generated a phone call not only helps with a clear look at what is working but can also be valuable to service advisors during the sales process.

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Auto Repair Shop Auto Repair Service Advisor Automotive Repair 228

Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Yet much more goes into determining labor time for various repair jobs than just experience. Yet much more goes into determining labor time for various repair jobs than just experience.

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

FastTrak Auto Shop Management Systems

JULY 26, 2023

The objective is to get the information on any additional repairs needed to the service advisor so they can obtain approval from the customer and any needed parts can be purchased as soon as possible. Repair – The repair work needed should be started when the inspection and diagnosis steps are complete.

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Automotive Repair Vehicle Repair Automotive Vehicle 52

Shop Marketing Pros

JUNE 12, 2024

Learn more about RepairPal at [link] Timestamps [00:00] Introduction and Sponsor Introduction to the episode Mention of RepairPal as the sponsor Overview of the topic: Creating great content for automotive repair shops [02:00] Understanding Your Audience Importance of knowing your audience Focus on the needs and questions of the audience [04:30] Sources (..)

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Auto Repair Service Advisor Automotive Repair Media 130

DRIVE

JANUARY 17, 2025

After earning his degree, Zee fused his entrepreneurial spirit with his love for automotive repair. Among them is Zees daughter, Zaina, who serves as the shops lead Service Advisor. I was never bothered by having my hands dirty and taking things apart to solve problems, Zee recalls.

Service Advisor 52

Service Advisor Automotive Repair Auto Repair Management 52

CATI

APRIL 10, 2025

Completing automotive school training demonstrates to employers that you can work effectively. Automotive repair is a skill that requires practical application, and employers often prefer hiring candidates who have already spent time in a real-world shop environment. At CATI, you wont just be sitting in a classroom.

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Mechanic Technical Automotive Diagnostic Testing 63

Tire Review Magazine

FEBRUARY 21, 2024

O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotive repair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. ” Servidio will oversee all service advisor training.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

FEBRUARY 21, 2024

O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotive repair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. ” Servidio will oversee all service advisor training.

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Service Advisor Automotive Repair Management Automotive 52

AutoFix

APRIL 10, 2025

Several key factors are driving the auto repair cost increase in 2025: Parts and materials are becoming more expensive due to lingering supply chain challenges. Labor shortages have driven up wages for technicians and service advisors. Are your service advisors trained to sell value, not price?

Finance 52

Finance Auto Repair Auto Repair Shop Service Advisor 52

Shop Marketing Pros

SEPTEMBER 6, 2023

Automotive Diagnostic Podcast Podcast Host : Sean Tipping Podcast Format : Audio Podcast Website : Visit Website Podcast Description: A space to explore the diagnostic & technology side of automotive repair. We’ll also interview experts in the automotive field. This isn’t just another interview podcast.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Tire Review Magazine

DECEMBER 20, 2024

Today’s Class , a provider of daily online training for the automotive repair industry, announced a new platform feature, “Timeline.” New topics planned for 2025 include electrical/electronic diagnostic, ADAS calibration, and engine diagnosis, along with more service advisor content.

Service Advisor 40

Service Advisor Automotive Repair Electronics Electricity 40

Shop Marketing Pros

MAY 22, 2024

Why does your technician or service advisor wake up and go to work? As Co-Owner of the company, Kim enjoys pairing her experiences as a past automotive repair shop owner with her marketing for repair shops. Sinek’s “The Golden Circle” helps people not only know what they do, how they do it, but why they do it.

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Service Advisor Hospitality Management Automotive Repair 130

Shop Marketing Pros

MAY 22, 2024

Why does your technician or service advisor wake up and go to work? As Co-Owner of the company, Kim enjoys pairing her experiences as a past automotive repair shop owner with her marketing for repair shops. Sinek’s “The Golden Circle” helps people not only know what they do, how they do it, but why they do it.

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Service Advisor Hospitality Management Automotive Repair 130

DRIVE

MAY 9, 2023

” – Kelsey & Brandan Lancaster, DRIVE client and owners of Performance Automotive Repair Kelsey & Brandan Lancaster of Performance Automotive Repair Your employees are the backbone of your company, they can either make or break your business. “We are very transparent with our team.”

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Automotive Repair Service Advisor ASE Certification Automotive 52

Tire Review Magazine

OCTOBER 14, 2024

The automotive repair industry is fast-moving and ever-evolving, but have solace – as there is one element that remains consistently important – the culture you establish as the shop owner. You may not be thinking of it now, but your shop’s culture can seriously ease the transition and make succession planning a bit easier.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

OCTOBER 14, 2024

The automotive repair industry is fast-moving and ever-evolving, but have solace – as there is one element that remains consistently important – the culture you establish as the shop owner. You may not be thinking of it now, but your shop’s culture can seriously ease the transition and make succession planning a bit easier.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

AutoFix

FEBRUARY 21, 2023

As 2023 came into view, were you busy filling your calendar with the top automotive repair events? Many auto repair expos, conferences, and trade shows are just getting scheduled now. Attend Truly Informative Workshops Workshops and other training courses are a vital part of the automotive conference experience.

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Automotive Auto Repair Auto Repair Shop Service Advisor 52

Institute for Automotive Business Excellence

JANUARY 26, 2023

What is the new year bringing to the independent automotive repair industry? I have been asked by several industry peers about my thoughts on what to expect in 2023 as an independent repair shop owner. “Is Jones cares less about your labor rate and more about how your service advisor greeted her than we want to believe.

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Service Advisor Automotive Repair ASE Auto Repair 52

Institute for Automotive Business Excellence

APRIL 15, 2020

For example, what if your service advisor isn’t selling well or providing 5-star review worthy customer service? Get them in , the industry’s best service advisor training and watch as your service advisor begins to sell well and provide top customer service!

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Service Advisor Customer Service Oil Change Automotive Repair 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. James is an Assistant Service Advisor with Wrench. Bob is the Service Director at Wrench. He is known for his positive attitude and dedication to quality service.

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Service Advisor Management Customer Service Oil Change 40

AutoSuccess

SEPTEMBER 5, 2024

This remains the most important conversation of the service appointment as it dictates everything which will occur, either positive or negative, throughout the entire service and repair process.

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Automotive Customer Service Service Advisor Automotive Services 97

Tomorrow's Technician

FEBRUARY 21, 2025

The business provided invaluable experience but also revealed a critical need in his communitya shortage of skilled and knowledgeable automotive technicians. Cars have been evolving dramatically, and I’ve realized the need for friendly, knowledgeable automotive technicians and service advisors, Wimmer explained.

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Automotive Automotive Technician Education Technical 130