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Understanding the Role of Telematics in Automotive Repair After Auto Mechanic School

CATI

Telematics is revolutionizing the automotive repair industry, transforming how mechanics diagnose, maintain, and repair vehicles. As connected cars become more commonplace, telematics technology is increasingly important in automotive repair shops. What Is Telematics?

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The gender divides in automotive

Auto Service World

Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. The research also found that 27 per cent of women believe that automotive repair centres treat men and women differently.

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The psychology behind auto service communication

Auto Service World

In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner.

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Anatomy of a Successful Auto Body Shop Owner

Automotive Training Centre

A successful auto body shop owner can see opportunities and take the lead Strong Customer Relationship Skills Owning an auto body shop is about connecting with people. Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customer service.

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The mindset service advisors need to embrace

Auto Service World

In the automotive repair industry, its easy to become jaded and fall into a fixed mindset. For service advisors, dealing with challenging customers can be particularly frustrating. The post The mindset service advisors need to embrace appeared first on Auto Service World. What can I do differently?

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Why Attend an Auto Parts Trade Show After Auto Parts Training?

Automotive Training Centre

You may already have a strong foundation in parts management, inventory systems, and customer service, but how do you stay ahead in a rapidly evolving industry? If youve completed or are currently enrolled in auto parts training , you might be wondering what comes next.

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CARS Executive Outlook: Tony Kuczynski

Auto Service World

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? Staffing remains another critical challenge.

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