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Telematics is revolutionizing the automotiverepair industry, transforming how mechanics diagnose, maintain, and repair vehicles. As connected cars become more commonplace, telematics technology is increasingly important in automotiverepair shops. What Is Telematics?
Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customerservice. The research also found that 27 per cent of women believe that automotiverepair centres treat men and women differently.
In the world of automotiverepair, knowing how to talk to customers can be just as important as knowing how to fix their cars. When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner.
A successful auto body shop owner can see opportunities and take the lead Strong Customer Relationship Skills Owning an auto body shop is about connecting with people. Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customerservice.
In the automotiverepair industry, its easy to become jaded and fall into a fixed mindset. For service advisors, dealing with challenging customers can be particularly frustrating. The post The mindset service advisors need to embrace appeared first on Auto Service World. What can I do differently?
You may already have a strong foundation in parts management, inventory systems, and customerservice, but how do you stay ahead in a rapidly evolving industry? If youve completed or are currently enrolled in auto parts training , you might be wondering what comes next.
CARS magazine reached out to leaders in the automotiverepair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024? Staffing remains another critical challenge.
It also introduces you to industry-standard diagnostic tools and repair procedures, preparing you for real-world challenges. According to industry reports , many automotiverepair shops struggle to find qualified technicians, meaning new graduates often secure jobs quickly. The short answer is that it depends.
From his early days as a heavy equipment mechanic to his current role as president and CEO of Mister Transmission, Kuczynski has always been driven by a love for the automotive world and desire to see the industry and the people working in it grow and succeed. “ Customer satisfaction should be at the heart of everything you do.
One key takeaway was the need for shops to dedicate time not just to the inspection itself but to crafting clear, customer-friendly descriptions of the results. Why time matters in inspections Vehicle inspections are the foundation of every repair order. This protects both the customer and the shop from unexpected breakdowns.
The automotiverepair industry is changing quickly, and staying ahead means constantly adapting to new technology, evolving customer expectations, and the rise of EVs and hybrids. For instance, Ervine’s recently welcomed its first apprentice as part of a new program, developed with input from Dwayne Myers of Dynamic Automotive.
Whether you’re just starting or looking to fine-tune your skills, several apps are designed to help you study more efficiently, practice more effectively, and become more knowledgeable in automotiverepair. In this post, we’ll explore three of the most useful apps for students in auto mechanic training.
Sought-After Skills for Strong Mechanic Candidates in 2024 If you’re a future automotive professional wondering how to get a job as a mechanic in 2024 , it’s important to be familiar with industry trends and know what employers are looking for in terms of skill and attitude.
In today’s competitive automotiverepair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customerservice. It speaks of the value of the entire team.
So if you know a shop that has stood out in the last year and is going above and beyond for its customers, click here or fill out the form below to nominate them for the award, sponsored by Milwaukee Tool. The annual award is presented by CARS to recognize the best automotiverepair and service shop in the country over the last year.
While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Specialty shops catering to performance vehicles, luxury brands, or specific car types offer a chance to delve deeper into a particular area of automotiverepair.
CARS magazine reached out to leaders in the automotiverepair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?
Indianapolis-based Best-One of Indy has transformed what could be routine vehicle service into an experience that puts people first, whether those people are customers walking through the door or technicians working in the bay. Best-One of Indy has 15 locations and 180 full-time and eight part-time team members.
Now, it’s time to put that knowledge to the test and embark on a rewarding career in the exciting world of automotiverepair. Here, you’ll gain valuable experience working on various vehicles and troubleshooting diverse repair challenges. But where do you begin your job search?
As a shop manager, you’ll oversee the day-to-day operations of an automotiverepair shop, ensuring that everything runs smoothly and efficiently. This practical experience is invaluable as it allows students to develop the skills and confidence to diagnose and repairautomotive issues.
The job market in the automotive industry is a vast and varied sector, offering multiple entry points for those keen on building a career within it. If you are considering automotive training, you might wonder if starting as a shop helper is the right choice for you. One entry-level position often overlooked is that of a shop helper.
This guide offers an updated look at what it means to be an automotive mechanic, highlighting the essential skills needed and outlining the journey to pursue a mechanic career in the BC area. They also collaborate with a variety of automotive professionals in dealerships, repair shops, or through their independent mobile services.
In today’s competitive automotiverepair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customerservice. A great way to start is by assigning roles based on strengths.
” Automotiverepair shops have a unique opportunity to engage customers and reward staff during National Tire & Wheel Safety Month with a special giveaway hosted by AudioCityUSA. Director, Business Operations & Strategy at RepairPal.
In today’s competitive automotiverepair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customerservice. Customer care? Team collaboration?
Innovation Teams These seven unconventional team leadership approaches were designed to motivate independent automotiverepair shop employees to feel connected to their work, the team, and the business. Keeps the team up to date on emerging automotive technologies. What does it look like when your business lacks team leadership?
Running a successful auto repair shop requires more than just technical expertise. It demands strong leadership, strategic planning, and operational excellence to thrive in todays competitive automotive industry. Employee Disengagement and High Turnover A disengaged team can negatively impact customer satisfaction and your bottom line.
” Automotiverepair shops have a unique opportunity to engage customers and reward staff during National Tire & Wheel Safety Month with a special giveaway hosted by AudioCityUSA. Director, Business Operations & Strategy at RepairPal.
Whether its the extra steps a technician takes moving from point A to point B, or delays in communicating estimates to customers, non-value-added time silently erodes a dealerships bottom line. In contrast, value-added time time spent directly contributing to the service or product drives profitability.
Lets explore the history and evolution of PDR, from its early beginnings to becoming the go-to solution for hail damage repair. How PDR Saves You Money The Origins of Paintless Dent Repair The concept of paintless dent repair dates back to 1931 when Frank Sargent introduced techniques for metal bumping in his book The Key to Metal Bumping.
Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Our high-powered automotiverepair software tools go beyond just simplifying the management of your auto repair shop.
Thats where paintless dent repair (PDR) comes in, and Dent Mechanic Group (DMG) specializes in this innovative repair technique. Paintless dent repair is a modern, non-invasive technique used to remove dents, dings, and creases from a vehicles exterior without the need for repainting or fillers. Lets dive in.
Climate control specialists are trained in safely handling and properly recharging automotive air conditioning systems. Learn to diagnose and repair climate control systems in automotive air conditioning training. A/C System Recharging: An air conditioning system can lose refrigerant over time, impacting its cooling efficiency.
When a customer trusts your shop with their car care, even the little signals you send matters. After all, you don’t want customers to have any doubts about your ability to perform top-notch work. Take away the guessing game by consistently delivering the quality assurance you expect to wow your loyal customer base.
In the world of automotiverepair, where technology is advancing at a rapid pace, it is crucial for independent auto repair shop owners to stay ahead of the curve. This ensures that apprentices receive a comprehensive education, touching upon all facets of modern automotiverepair.
In the spirit of “eating your own dog food”, we cannot preach to automotiverepair shops about setting aside time to create their annual marketing plan if we do not do it ourselves. We’re talking about conversions, customer acquisition costs, and customer lifetime value here. Remember I said target revenue.
Generally, technicians who have completed the National Institute for AutomotiveService Excellence certification are well-trained and knowledgeable. Ask them about the technician’s work ethic, specialization, and the kind of treatment customers receive. But how do you go about finding the right Toyota mechanic ?
Automotive business coaching specializes in helping entrepreneurs and business owners optimize their operations, maximize their potential, and achieve their goals. Let’s explore how a business coach can revolutionize your marketing efforts and propel your auto repair shop to new heights.
APEX, NORTH CAROLINA (March 19, 2025) Westgate High Tech Auto Care, a European auto repair leader in Omaha, NE, is honored to be the recipient of the 2025 VISION Best Website Award. We are beyond grateful for the dedication, craftsmanship, and exceptional customerservice that Auto Shop Solutions brings every day to elevate our repair shops.
As a multi-shop operation (MSO) in the automotiverepair industry, managing multiple locations can feel like juggling a thousand moving parts. From streamlining operations across locations to providing a consistent customer experience, the challenges can seem endless. Reduces delays caused by searching for customer records.
As a shop owner considering charging premium prices, you’ve likely realized that in order to charge a premium price, you need to provide a premium service. How is it defined when there are other shops marketing premium services but all delivering different levels of service? But what does premium even mean?
For Black’s Tire & Auto Service and BTS Tire & Wheel Distributors, based in the Carolinas and Southern Virginia, the best way to put it is: “Black’s Has Your Back.” It just so happens that having customers’ backs tends to lead to opportunities and expanded territory. We moved so many people’s things. It’s our culture.
Founded in 1978 as British American Auto Care by England native Brian England, the auto repair shop quickly established its reputation for quality auto repair backed by 5-Star customerservice. Impressed with what they heard, the couple moved to the United States in 1972.
When a building became available, my employer gave me an opportunity to start a tire shop and automotiverepair business, Miller said. I was determined to make it work — I liked retail and I liked customers. Our hope is, when customers are coming to see us, theyll be here for less than an hour.
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