Remove Auto Repair Remove Customer Service Remove Media
article thumbnail

How much bad customer service is costing businesses

Auto Service World

Stay responsive to customer needs: Leverage insights from surveys, reviews, and social media to identify shifting expectations and adapt swiftly. Image credit: Depositphotos.com The post How much bad customer service is costing businesses appeared first on Auto Service World.

article thumbnail

Branding Your Shop As A Concierge Auto Repair Shop

Shop Marketing Pros

EPISODE: 131 Branding Your Shop As A Concierge Auto Repair Shop Standing out in the auto repair industry takes more than just great serviceits about creating an experience that keeps clients coming back. Lets rethink the way auto repair is done and discover how to make every client interaction extraordinary.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Can You Still Create Original Content in 2024?

Shop Marketing Pros

Whether you’re writing a blog, recording a video, or sharing a post on social media, let your personality shine through. The more they feel like they know you, the more they’ll trust you when they need your services. Use it to create a social media post, a short video, or even a tip for your email newsletter. Repurpose it.

article thumbnail

Creating Amazing Customer Experiences

Shop Marketing Pros

EPISODE: 155 Creating Amazing Customer Experiences Theres something powerful about experiencing world-class customer service firsthand and then turning around and asking, How can I bring this level of intentionality into my shop? App Fueled specializes in creating custom apps tailored specifically for auto repair businesses.

article thumbnail

Megan Dineff: Caring for Customers

Tomorrow's Technician

The automotive repair industry is changing quickly, and staying ahead means constantly adapting to new technology, evolving customer expectations, and the rise of EVs and hybrids. Megan Dineff, general manager of Ervine’s Auto Repair and Grand Rapids Hybrid & EV, knows firsthand what it takes to keep a shop on the cutting edge.

article thumbnail

Transform Your Auto Repair Shop Management Processes

Solera

Our high-powered automotive repair software tools go beyond just simplifying the management of your auto repair shop. Like a Driver Assistant, but for auto repair shops. Deliver fast and accurate vehicle repair estimates Leverage advanced search, data models, and user tools to automate auto repair estimates.

article thumbnail

CARS Executive Outlook: Mark Pereira

Auto Service World

The auto repair industry and shop owners have no choice but to evolve or dissolve to adapt and combat the economic uncertainty ahead in 2025. The expectation is that modern vehicles should be repaired and maintained by modern shops and expertly trained staff.

Car 130