Auto Repair Customer Service Management 
Auto Service World
MARCH 11, 2025
With global sales losses from bad customer experiences now soaring to $3.8 New research from Qualtrics, an experience management company, highlighted the critical connection between customer experience, loyalty and spending. Consumers are ready to spend but they wont hesitate to cut ties with brands that fail to deliver.
Shop Marketing Pros
MARCH 27, 2025
Shop Marketing Pros Introduces Local Services Ads Management for Auto Repair Shops Published On March 27, 2025 Press Release Hammond, LA Shop Marketing Pros (SMP), a leading marketing agency specializing in serving top-tier auto repair shops nationwide, is proud to announce the launch of their newest service: Local Services Ads (LSA) Management.
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Auto Service World
MAY 8, 2025
When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner. ” Her approach goes beyond customer service. “The beauty is in flexibility,” Chung said.
AutoFix
OCTOBER 29, 2024
Running a successful auto repair shop is about more than just fixing cars—it’s about building trust with your customers and creating a positive shop culture. Without trust and a strong internal culture, even the best mechanics may struggle to retain clients or build a loyal customer base.
Auto Service World
NOVEMBER 26, 2024
The study sheds a light on persistent challenges in the auto sector, particularly concerning how women perceive their experiences in car garages. Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service.
Auto Service World
NOVEMBER 16, 2023
A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.
Auto Service World
DECEMBER 15, 2023
The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert.
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