Auto Repair Customer Service Information 
Automotive Training Centre
JANUARY 9, 2025
For those interested in becoming auto mechanics, understanding IoT’s impact is crucial. In auto repair, this technology is transforming how vehicles are maintained and repaired, paving the way for smarter, more efficient automotive services. Contact ATC Cambridge for more information!
Auto Service World
MARCH 11, 2025
Key pain points for customers centre around service delivery issues (46 per cent), communication problems (45 per cent), and unsatisfactory employee interactions (39 per cent). Communicate clearly and frequently: Keep customers informed at every stagefrom product availability to deliveryto reduce confusion and build trust.
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Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles.
Auto Service World
MAY 8, 2025
When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former auto repair shop owner. They want information quickly and precisely. ” Her approach goes beyond customer service.
Institute for Automotive Business Excellence
JANUARY 13, 2025
Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.
Shop Marketing Pros
NOVEMBER 25, 2024
With so much information already out there, it feels like everything’s been said before. What’s going to keep your audience coming back isn’t just the information—it’s the connection they feel with you. The more they feel like they know you, the more they’ll trust you when they need your services.
AutoShopOwner
NOVEMBER 15, 2024
While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.
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