Auto Service World

APRIL 15, 2025

While 2024 was a year of new car supply chain recovery, what seems to be setting 2025 apart already is the renewed focus on payment options, strong value and customer service being sought after by most drivers. The expectation is that modern vehicles should be repaired and maintained by modern shops and expertly trained staff.

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Car Auto Repair Shop Service Advisor Auto Repair 130

Brake & Front End

JUNE 26, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is recognizing and celebrating the vital role of mentorship in the automotive service industry. Nominate your shop owner for this award to recognize their commitment to training the next generation of technicians.

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Body Repair Automotive Auto Repair Automotive Services 130

Autoflow

MARCH 5, 2025

How Autoflows Rainy Day Folder Can Boost Revenue and Retention in Your Auto Repair Shop Running a successful auto repair shop isnt just about fixing vehicles; its about building trust, retaining customers, and maximizing revenue opportunities. Schedule services at a time convenient for the customer.

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Auto Repair Shop Service Advisor Auto Repair Management 52

Tomorrow's Technician

JUNE 25, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Meet our June candidates! Nominate A Mentor Now!

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Body Repair Automotive Auto Repair Automotive Services 130

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

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Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Automotive Training Centre

DECEMBER 6, 2023

If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Due to significant economic changes in recent years, you may wonder whether service advisor training is the right decision for you in 2024.

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Service Advisor Automotive Services Automotive Automotive Repair 305

Automotive Training Centre

MARCH 27, 2024

You’ve completed your service advisor training and are ready to embark on a rewarding career in the automotive industry. While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths.

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Service Advisor Auto Mechanic Training Customer Service Technical 278

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

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Automotive Training Centre

SEPTEMBER 26, 2023

If auto mechanics are the lifeblood of the automotive repair industry, service advisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, service advisors are responsible for many other tasks that, quite literally, can make or break the business.

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Service Advisor Auto Mechanic Training Software Auto Repair 304

Automotive Training Centre

JANUARY 10, 2024

An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. Further, provide options whenever possible.

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Service Advisor Automotive Services Automotive Auto Mechanic Training 268

Shop Marketing Pros

JULY 7, 2023

When people want their car fixed, they don’t just go to any auto repair shop. They look for a business known for its exceptional service quality and ability to deliver outstanding results. A proven process is the exact way that your team does things at your auto repair shop. Here’s how that works.

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Shop Marketing Pros

MARCH 23, 2025

Theyre looking to see how you engage with customers, what kind of shop culture you have, and whether they can trust you with their vehicle. Great auto shop advertising will get customers to call, but what happens next determines whether they book an appointment or hang up and call someone else.

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Auto Repair Shop Auto Repair Media Service Advisor 130

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

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Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. The bottom line is this: All auto repair shops go through ups and downs.

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FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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Service Advisor Automotive Repair Automotive Auto Repair Shop 52

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on.

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Autoflow

FEBRUARY 1, 2024

This blog is made for automotive professionals — mechanics, shop owners, and service advisors — navigating the transition from traditional paper inspections to utilizing cutting-edge digital vehicle inspection software. As the automotive world transforms, so does the way we inspect vehicles. Intriguing, right?

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Software Vehicle Auto Repair Shop Auto Repair 105

Solera

JUNE 25, 2024

These reference materials factor in the nature of the job, the vehicle’s age, make, and model, the average automotive technician’s skill level, and the desired timeframe as expressed by the customer. Processes often included diagnosis, replacement, and testing to complete the repair loop. Why Use a Mechanic Labor Time Guide?

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. It’s up to you to highlight the expertise and track record of your dealership or service centre.

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AutoFix

SEPTEMBER 26, 2023

While many consumers opt to head to the dealership, more and more are taking advantage of better pricing and the friendly atmosphere of independent auto repair shops. Independent shops offer much more, including a personal touch, a community-oriented approach and competitive pricing. Keep a shop budget and a home budget.

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Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

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Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

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Shop Marketing Pros

SEPTEMBER 18, 2023

Your Comeback Rate Is Too High Auto repair shops are in the business of fixing cars. It makes sense that you have to actually fix the cars with expert craftsmanship to have a successful auto repair business. Spending marketing dollars to send more phone calls to a mediocre service advisor is money wasted.

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AutoFix

JUNE 19, 2024

But what is a service writer , and why is their role so crucial in an auto repair shop ? In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business.

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Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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Autoflow

DECEMBER 14, 2023

Dallas, TX – Autoflow’s client microsite, which is the view that auto repair shop customers see when viewing their DVI, work order, or quality control inspection, has a new look with updated features and customization that equip shops to represent their style and branding.

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Auto Repair Shop Service Advisor Auto Repair IT 105

Autoflow

JUNE 27, 2023

How to Optimize Your Auto Repair Shop Layout for Efficiency with Autoflow Every day, auto repair shops waste time and energy with those tiny inconveniences that eat into your profits. By streamlining your shop, you can reduce wear and tear on your staff and to serve customers better.

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FastTrak Auto Shop Management Systems

JULY 26, 2023

Each stage of the repair process should be recognized as being ready to start, in progress or complete. Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. Repair – The repair work needed should be started when the inspection and diagnosis steps are complete.

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FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

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Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. At Shop Marketing Pros, we tend to work with the best of the best shops. If you have a low average estimate, you’ll certainly have a low average repair order. The job of an auto repair shop is to fix cars.

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Institute for Automotive Business Excellence

APRIL 4, 2024

In the dynamic landscape of independent auto repair shops, every decision counts towards the profits, sustainability, and growth of the business. A Passion for the Automotive Industry: My journey in the automotive industry began at a young age, working alongside my family in our repair business.

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Auto Repair Shop Auto Repair Management Service Advisor 52

Auto Profit Masters

MAY 9, 2023

This past weekend, May 6-7, 2023, shop owners, service advisors, and technicians from all over North America gathered in Denver, Colorado for the first-ever Team Development Summit.

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Service Advisor Vehicle Auto Repair Shop Auto Repair 100

Shop Marketing Pros

OCTOBER 27, 2023

We just came through the summer months and most auto repair shops seemed to do pretty well. Have you claimed your Google Business Profile, and is it completely and accurately filled out with service descriptions that directly relate to the services you have listed on your website? Then September and October came.

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FastTrak Auto Shop Management Systems

JUNE 27, 2023

When initial contact is made with the customer whether it’s for a quote, appointment or at the point of vehicle drop off – the opportunity to communicate the possible additional maintenance requirements should be taken advantage of. The Auto Repair Shop Software being used should prompt the service advisor to do this.

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Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Autoflow

DECEMBER 12, 2024

DVI Customer Insights Getting game-changing data Im one of the first people to agree that as shop owners, we need goals, policies, and procedures to properly run our businesses. The DVI (Digital Vehicle Inspection) is often described with the primary focus on educating and informing the customer, which we also hope positively impacts our ARO.

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Service Advisor Auto Repair Shop Auto Repair Education 52

Automotive Management Network

NOVEMBER 30, 2020

One of the ways to do this is for shops to focus on customer education. Do your service advisors take time to explain repairs or the necessity of repairs? If the repairs are more extensive or expensive than they were expecting, they may become suspicious, and that’s a huge barrier to building trust.

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BA Auto Care

OCTOBER 10, 2023

The problem is that auto repair shops use many different sources and types of parts. When it comes to brake repairs, we usually think about how important it is to have a skilled automotive technician. People usually don’t think about their service advisor, but it is also important to have a skilled service advisor.

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