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EPISODE: 131 Branding Your Shop As A Concierge AutoRepairShop Standing out in the autorepair industry takes more than just great serviceits about creating an experience that keeps clients coming back. Keep your shop top of mind on the mobile device they love.
In the world of automotive repair, knowing how to talk to customers can be just as important as knowing how to fix their cars. When you can understand the various personality traits of the consumer, you can better work with clients and effectively communicate with them, said Emily Chung, a former autorepairshop owner.
Internet of Things technology enables remote diagnostics, where mechanics can access vehicle data in real time to identify problems without the car ever leaving the owner’s driveway. This capability not only saves time but also builds trust between mechanics and customers, as transparency in diagnostics becomes a standard expectation.
Running a successful autorepairshop is about more than just fixing cars—it’s about building trust with your customers and creating a positive shop culture. Without trust and a strong internal culture, even the best mechanics may struggle to retain clients or build a loyal customer base.
While there are many facets to operating a successful autorepair business, one thing that is common to all is that it needs to be profitable. The fact is that too many autorepairshops struggle financially. Most autorepairshops either have an in-house bookkeeper or an accountant to generate these reports.
Don’t Overthink It: The Basics Are Valuable There’s a common mistake I see: shop owners thinking their content has to be groundbreaking or super complex. What might seem basic to you—like how to maintain a car or when to get an oil change—can be brand-new information for your customers. Spoiler alert: it doesn’t.
Is growing your autorepairshop harder than ever? Between rising operational costs, changes in consumer behavior, and a surge in competition, many independent autorepairshops are facing real challenges in 2025. Those who fail to evolve risk losing market share, even as demand for repairs grows.
CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. How will the economy impact customer behaviour in 2025 compared to 2024?
In the autorepair industry, customerservice is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.
How to Deal with Crankcase Ventilation Valve Damage The crankcase ventilation valve is one of the first components in Audi cars designed and installed to reduce emissions and make the emitted gases less toxic. Operating from Kalamazoo, we also assist auto owners of surrounding cities such as Battle Creek and Portage.
Can Paintless Dent Repair Fix Large Dents? While many autorepairshops focus primarily on collision repair, we specialize in hail damage first. But also the customer experience and educating people that there is an alternative to the conventional repairs for hail damage.” Spoiler: Sometimes Yes!)
Our high-powered automotive repair software tools go beyond just simplifying the management of your autorepairshop. Like a Driver Assistant, but for autorepairshops. Identifix Shop Manager enables you to maximize the amount of money made on each vehicle repair. Try a demo today!
When a customer trusts your shop with their car care, even the little signals you send matters. So, imagine if they get into their car and a grease smear stains their hands or clothes. That makes them question your autoshop quality control measures. And it could cost you their business.
It’s that time once again — CARS magazine is looking for your nominations to select the top shop in Canada. So if you know a shop that has stood out in the last year and is going above and beyond for its customers, click here or fill out the form below to nominate them for the award, sponsored by Milwaukee Tool.
Are you a car lover who enjoys working with people, too? If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Service advisor training will prepare you to meet the demands of this dynamic career.
In this post, we’ll explore three of the most useful apps for students in auto mechanic training. Discover AutoCodes in Auto Mechanic Training AutoCodes is an essential app for understanding vehicle diagnostics. It offers a comprehensive database of car and truck diagnostic trouble codes (DTCs).
While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. The Classic Choice: Car Dealerships Car dealerships are the natural first thought for many service advisors. But with so many options, where do you begin your job search?
It requires not only a keen eye for detail but also a strategic approach to reaching your target audience and building a loyal customer base. Start by creating a professional website that showcases your services, pricing, and contact information. As an independent auto detailer, the key to success lies in how you market your services.
The key to success in this field is building a solid reputation, leveraging the right marketing strategies, and delivering exceptional service. Are you aiming for individual car owners, small garages, or larger auto body shops? This understanding will help you tailor your services and marketing efforts effectively.
Top Line Car Care is a RepairPal Certified autorepairshop that focuses on customer-focused service in Wylie, Texas. The post RepairPal Certified Shop Profile: Top Line Car Care appeared first on RepairPal Shops Blog: Modern Shop Owner.
Operating a successful autorepairshop will entail more than just automotive skills. Today, autorepair marketing software is available to help shop owners with many types of administrative and marketing tasks. Let’s look at a few of the benefits of investing in this software before you open your shop.
These advancements in AI technology promise to enhance convenience and improve customerservice. Artificial intelligence (AI) can transform the autorepair business in many ways, including the potential to revolutionize the direct link between customers and shop owners by providing accurate vehicle information based on real-time data.
The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics In today’s fast-paced digital world, it has become essential for businesses to leverage the power of online platforms to promote their products and services. This holds true even for autorepairshops looking to attract new customers and retain existing ones.
These advancements in AI technology promise to enhance convenience and improve customerservice. Artificial intelligence (AI) can transform the autorepair business in many ways, including the potential to revolutionize the direct link between customers and shop owners by providing accurate vehicle information based on real-time data.
Opening an autorepairshop can be a rewarding venture for those passionate about cars and customerservice. With the guidance of AutoFix AutoShop Coaching, let’s delve into the pros and cons of entering this industry.
Grow Your Shop, Connect with Customers Social media isnt just a trendits one of the most powerful tools your autorepairshop can use to connect with customers, handle support, and stand out from the competition. Why It Matters: The Numbers 21% of carcustomers say social media influenced their purchase.
Founded in 1978 as British American Auto Care by England native Brian England, the autorepairshop quickly established its reputation for quality autorepair backed by 5-Star customerservice. Impressed with what they heard, the couple moved to the United States in 1972.
The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics Finding the right autorepairshop can be like finding a cache of hidden treasures. Importance of Choosing a Proper CarRepairShop Choosing the right automobile repair store is vital for ensuring your automobile’s stability and overall performance.
Two lucky winners (one car owner and one truck owner) will receive a complete set of premium wheels from top-tier brands: American Racing for cars and Fuel Off-Road for trucks. The promotion highlights the often-overlooked safety concern vehicle wheels and offers drivers a chance to win big.
Technology has transformed everything we do in a day, including how we work in autorepairshops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in autorepair bays truly made for a game-changer. Why Use a Tablet for Your AutoRepairShop?
Two lucky winners (one car owner and one truck owner) will receive a complete set of premium wheels from top-tier brands: American Racing for cars and Fuel Off-Road for trucks. The promotion highlights the often-overlooked safety concern vehicle wheels and offers drivers a chance to win big.
Do you believe that your autorepairshop is the same as every other autorepairshop? Most shop owners don’t, and they’re right. We often have to check shop’s reviews because the owners can’t tell us what sets them apart. Shop owners won’t get hung up on customerservice or quality.
EPISODE: 112 – A Marketer’s Take on “Just Say Yes” Join Brian Walker in this thought-provoking episode of the AutoRepair Marketing Podcast as he delves into the controversial philosophy of “just say yes” in the autorepair industry.
A major component in fostering this trust is exceptional customerservice. But what does exceptional customerservice entail? Bob Farrell, a legend in the service industry, provides a profound and simple answer: “Give them the pickle!”
Your autorepairshop thrives when you focus on loyal customers, not chasing new ones. Therefore, automotive customer retention should influence every business decision, from marketing strategies to service offerings. Conversely, shops who rush customers through and offer shoddy work have higher turnovers.
Completing your auto mechanic training at CATI opens the door to various career paths. While working at a traditional autorepairshop is a standard route, there are several exciting and unique work settings where skilled mechanics are in high demand. Work as a race car mechanic after your auto mechanic training.
If you’re an autorepairshop owner you’re no stranger to questions about pricing. People want to know why you’re so much higher (or lower) than the shop down the street, or why they can buy the part so much cheaper online. The short answer is, you get what you pay for. And that’s not fast or cheap.
A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. At Shop Marketing Pros, we tend to work with the best of the best shops.
Unfortunately, most of the components within these systems don't last forever, making occasional autorepair an inevitable part of owning a vehicle. Acknowledging the intricate nature of these vehicle systems can help you better understand the significance of addressing your carrepair needs as soon as possible.
Are you tired of dealing with unexpected car troubles during scorching Texas summers or chilling winter rainstorms? Finding a reliable autorepairshop that understands the specific needs of your vehicle is crucial for maintaining its longevity and performance.
Every autorepairshop has customer turnover as people move away or give up their cars when they get older. By constantly bringing in new customers, you keep your bays busy and your shop profitable. However, it takes planning to generate leads for your autorepairshop.
Are you a Dallas/Fort Worth, TX, resident who’s owned a car for more than a few months? If so, you know how crucial car maintenance and repairs are. Are you interested in minimizing your car’srepair and maintenance needs? As a rule of thumb, cars typically need this work once every six months or 5,000 miles.
Autorepairshops have not all experienced the same levels of lockdown or interference with business. The reality for the autorepair industry is that lockdowns meant significantly reduced numbers of cars in the bays. Cars that stay in their driveways or garages don’t need servicing.
More than that, this business wasn’t just autorepair, but also a gas station, convenience store, and car wash. So, it was that Chris went from owning no locations to two autorepairshops and three other operations in the space of a few months. “I I didn’t know any better,” admits Chris. “We
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