Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Automotive 52

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. While their needs and vehicles may differ, in all my years of being involved in the automotive industry, I've found that most customers have a similar primary concern.

Service Advisor 52

Service Advisor Education Vehicle Utilities 52

Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. You don’t have to reinvent the wheel to create a labor time guide for your automotive repair business; however, this critical component does require significant attention.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Shop Marketing Pros

SEPTEMBER 6, 2023

Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. In this article, I’m listing out every serious podcast I know of that’s related to the automotive independent aftermarket.

Auto Repair 246

Auto Repair Auto Repair Shop Automotive Mechanic 246

AutoSuccess

MAY 29, 2025

Theres a common misconception in automotive sales and many other fields that holds back many professionals from achieving their goals: the belief that natural talent alone may determine success. When this happens, particularly in an ever-evolving field like automotive sales, we stop moving forward and start losing ground.

Service Advisor 40

Service Advisor Finance Management Automotive 40

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability? When the culture is right, the behaviors are right.

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

AutoFix

APRIL 10, 2025

This article walks you through the essential financial strategies you need to keep your shop profitable, sustainable, and competitive in todays market. Labor shortages have driven up wages for technicians and service advisors. Are your service advisors trained to sell value, not price? Ready to Lead in 2025?

Finance 52

Finance Auto Repair Auto Repair Shop Service Advisor 52

Automotive Management Network

NOVEMBER 30, 2020

Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors. How should service advisors educate customers? This is an important distinction.

Education 52

Education Service Advisor Auto Repair Shop Management 52

AutoSuccess

MAY 15, 2025

And while a cash discount may be easier to implement, it is rarely compliant in an automotive environment. After hearing DMSs presentation at a 20 Group meeting, Dustin Johnson, platform general manager for McGrath Auto Group, credited the DMS teams automotive-specific experience as a key reason the dealership group chose to work with them.

Management 52

Management Service Advisor Banking Education 52

Business Actualization

JANUARY 13, 2023

Continue reading this article if you are interested in learning what you should be looking for in a Google Ads Manager or Management Company/Consultant for your auto repair shop. They will all claim to be the “best” Google Ads Management option in the automotive industry. How much experience do you have in automotive businesses?

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

Continue reading this article if you are interested in learning what you should be looking for in a Google Ads Manager or Management Company/Consultant for your auto repair shop. They will all claim to be the “best” Google Ads Management option in the automotive industry. How much experience do you have in automotive businesses?

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Shop Marketing Pros

OCTOBER 27, 2023

If you’re reading this years later, don’t worry because the information in this article is timeless. I’m going to go at it from a more diverse approach in this article instead of talking about this specific event, but you can read that post here if you’d like. You have more techs, more service advisors, and more bills to pay.

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Shop Marketing Pros

AUGUST 6, 2024

So yes, I’ll talk about how you can differentiate using your logo, colors, and fonts – but the meat of this article will be about differentiating your “brand” from your competition. Go look at your service advisors and technicians and truly look at how they’re dressed and groomed. What do you see? It’s clean.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

Auto Remarketing

OCTOBER 2, 2024

The last couple of years, automotive dealers were making record profits from car sales. Compared to a year ago, according to Cox Automotive, inventory is up by approximately 914,000 vehicles, which correlates to an increase in day supply from 57 to 72 days. The other side of the scale — or the equation — is costs.

Retail 98

Retail Utilities Management Service Advisor 98

Institute for Automotive Business Excellence

JANUARY 26, 2023

What is the new year bringing to the independent automotive repair industry? There are tons of articles on the positives and negatives out there to feed the inner observation bias, therefore, choose wisely. Jones cares less about your labor rate and more about how your service advisor greeted her than we want to believe.

Service Advisor 52

Service Advisor Automotive Repair ASE Auto Repair 52

Automotive Management Network

DECEMBER 17, 2020

A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service. In our last blog we talked about the importance of customer education.

Education 52

Education Service Advisor Digital Media Entertainment 52

AutoSuccess

FEBRUARY 28, 2024

In the dynamic world of automotive retail, continuous learning and skill enhancement are the keystones to success. Premier Education for Automotive Professionals Seminars These sessions foster an environment for analysis and discussion, enabling participants to extract actionable insights for significant process improvements.

Education 52

Education Retail Service Advisor Automotive 52

Alex's Autohaus

APRIL 29, 2024

Porsche vehicles have always been at the forefront of new automotive technology. In this article, we’ll discuss what Porsche’s PDK system is, how it differs from similar options, and what it brings to the table. Give us a call or schedule an appointment online today to secure your spot with our knowledgeable service advisors.

Service Advisor 75

Service Advisor Management Hydraulics Vehicle 75

AutoSuccess

NOVEMBER 10, 2023

My years developing high-value solutions for OEMs ground into me several key takeaways: People use and run technology, but they always have people needs that only excellent customer service can address: • People want what they want (or need), and they want it now. Even robots will learn to expect the same. • Of course you do.

Software 52

Software Service Advisor Customer Service Automotive 52

Automotive Management Network

JANUARY 1, 2021

The next step is communicating those goals to your staff, to your technicians and service advisors , and giving them the proper incentives to get hyped about your 2021 goals too. The Automotive Management Network is a great online resource in large part because of the experience of our members. The post Happy New Year!

Auto Repair Shop 52

Auto Repair Shop Service Advisor Management Auto Repair 52

Automotive Management Network

JANUARY 18, 2021

Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Increases call coverage so that customers reach a real person instead of being instructed to leave a message during a situation where they need service urgently.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Automotive Management Network

NOVEMBER 18, 2020

If possible, open up the sight lines in your building so that they can see what your techs, your office staff, your service advisors , and your management are doing. The post Shop Transparency: A Necessary Goal to Build Customer Trust appeared first on Automotive Management Network.

Auto Repair 52

Auto Repair Management Auto Repair Shop Service Advisor 52

Virginia Tire & Auto

JULY 13, 2023

Being so professional differentiates us,” she explains, adding that service advisors still wear ties at the front counter. “We People are paying a lot of money for our services. Th is article also appears on Tire Review. Those include being professional, attentive, genuine and forward thinking.

Service Advisor 52

Service Advisor ASE Retail Media 52

AutoInc.

SEPTEMBER 5, 2023

As I contemplated what I wanted to write for this article, I was thinking of myself, 20 years ago, as a new shop owner and what piece of advice I would benefit the most from. A lot of things came to mind but the one that kept coming back to me was simple. Take care of people. Elite is here for you.

Service Advisor 52

Service Advisor Management IT Automotive 52

AutoSuccess

FEBRUARY 16, 2024

Now, Church is climbing onto the industry stage not only as a role model for other women in automotive but also as a model dealer. Of course, stereotypes still run high in the automotive industry, and you can’t always be assured of a diverse applicant pool when putting up a job posting.

Management 52

Management Vehicle Emissions Testing Service Advisor 52

AutoSuccess

SEPTEMBER 5, 2024

Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. In fact, in 2021, 13% of automotive transactions were handled via ecommerce 2.

Automotive 97

Automotive Customer Service Service Advisor Automotive Services 97

Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started. Underestimating The Value Of A Great Website or Landing Page 12.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education A Tech 244

Auto Service World

APRIL 25, 2025

Solutions for automotive retail and repair are closer than you think Once upon a time, an auto repair shops most advanced technology was a well-worn set of socket wrenches and a grease-stained shop manual. Its time to explore how generative AI can transform the world of automotive service and retail. He is based out of Toronto.

Retail 246

Retail Troubleshooting Automotive Services Management 246