This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, serviceadvisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After ServiceAdvisor Training appeared first on CATI.
A mobile repair business could be the key to breaking free from the corporate grind Ive been part of the automotive and transportation industry world since I was young. As a mobile business owner, you’re not just a technician youre also a serviceadvisor, parts technician, payroll manager, ambassador and accountant.
Uber is the only platform that offers transportation and delivery solutions to its customers. Together, RedCap and Uber for Business can provide dealerships with a holistic transportation and delivery solution to improve customer experiences, operational efficiency, and cost-effectiveness. With a leading position in the U.S.
Managing traditional shuttle services drains resources, time, and money that could drive your dealerships growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation logistics instead of focusing on what matters most selling and servicing vehicles.
Managing traditional shuttle services drains resources, time, and money that could drive your dealerships growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation logistics instead of focusing on what matters most selling and servicing vehicles.
Your recommendations as a trusted serviceadvisor have a great deal of influence in many of your customers’ purchasing and lifestyle decisions. Let’s be honest – regardless of the politics involved, all of us desire a clean environment for future generations. The automotive industry is a leader in helping to fulfill those promises.
Your recommendations as a trusted serviceadvisor have a great deal of influence in many of your customers’ purchasing and lifestyle decisions. Let’s be honest – regardless of the politics involved, all of us desire a clean environment for future generations. The automotive industry is a leader in helping to fulfill those promises.
Transportation will be provided. Come in a day early to our Fly With The Eagles training in Indianapolis, IN, and join us for a tour of JASPER's Headquarters and Power Drive facility in Jasper, IN on September 25th! Come with us to tour the plants on September 25th, and then get three incredible days of training from September 26th-28th.
Leveraging KPIs to Keep Your Truck Repair Shop Profitable Featuring Eddie Lawrence of Mobile Transport Repair Running a truck repair shop comes with its fair share of tough decisions. One seasoned shop owner who understands this well is DRIVE client Eddie Lawrence, owner of Mobile Transport Repair in Colorado Springs, CO.
You must understand what they know and what they value when it comes to their transportation. If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service. Your typical customer is not like you; their point of view is completely different. Selling ride control is difficult.
To enhance communication: Proactive Updates: Implement a system for providing regular status updates via phone, text or email, keeping customers informed throughout the service process. Express Services: Offer quick services for routine maintenance tasks, catering to customers seeking prompt solutions.
Stella manages data input and operational processes just like a seasoned serviceadvisor utilizing conversational AI. This empowers dealerships with the myKaarma product to provide an elevated level of customer service and operational efficiency, benefitting both customers and dealers alike.
Just 5 years later, Micah, who had worked in the shop over school breaks as a teenager and trained as a serviceadvisor at Ford, rejoined the team. Success Through Specialization What sets Exclusive Automotive apart is its specialization in servicing fleet vehicles.
According to the study, Acura service customers reached a service associate faster on average than customers of most brands, with just 3% of them waiting on hold more than two minutes — far fewer than the 12% industry average — and 62% spoke with a serviceadvisor within one minute and schedule service within a week.
Serviceadvisors and general managers can see their fleet availability in real-time by simply logging into their operations dashboard. The dealership will see the customer’s name, driver’s license details, and more in TSD DEALER — the loaner software that supports 23 OEM courtesy transportation programs.
How to save money with new hybrid battery services Brian England , Mon, Feb 6, 2023 For most of us, driving a hybrid vehicle is much more than just transportation. The remanufacturing companies offer upgrades using new types of cells that improve range and have a longer warranty if this appeals to you discuss with our serviceadvisor.
In some cases, getting a car from another dealer in a specific spec/trim/color will incur cost of transportation, but the overall expense may be less than carrying a car on your flooring plan for an extended period. Implement a policy on discounting parts and service; many dealers offer discounts on service that are not warranted.
The skills you can learn during your training and earning a degree may be transferable to other jobs in the transportation industry, helping you find a path that can provide long-term job satisfaction.
The skills you can learn during your training and earning a degree may be transferable to other jobs in the transportation industry, helping you find a path that can provide long-term job satisfaction.
A well-maintained vehicle isn't just a means of transportation — it's a reliable companion through every journey. If you have questions about your vehicle's need for basic maintenance versus additional maintenance services, we encourage you to schedule an appointment with our facility and chat with one of our serviceadvisors.
The State Department of Transportation (PennDOT) requires you to renew these stickers yearly. In my auto airhead days, I would cross my fingers at every inspection, just praying the mechanic or serviceadvisor told me I was all good and only needed to pay $65 for the job. But it never seemed to happen that way for me.
We organize all of the trending information in your field so you don't have to. Join 5,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content