Service Advisor Software Utilities 
Automotive Training Centre
FEBRUARY 23, 2024
The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.
CATI
NOVEMBER 16, 2023
The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.
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AutoSuccess
MAY 2, 2025
Hunter Engineering announced a new integration of its automated vehicle inspection software with PBS Systems dealership management software. The partnership allows service providers to attach digital inspection results directly to a service order.
Autoflow
FEBRUARY 1, 2024
This blog is made for automotive professionals — mechanics, shop owners, and service advisors — navigating the transition from traditional paper inspections to utilizing cutting-edge digital vehicle inspection software. There are also several questions that seemingly have no easy answers: “What software do I use?
AutoSuccess
JUNE 26, 2025
By strategically leveraging the service department and communicating regularly with customers, dealerships can transform routine maintenance into a tool for customer retention and new car sales. Creating a positive and convenient service experience is crucial for customer retention.
AutoSuccess
FEBRUARY 12, 2025
Key Strategies for Service Drive Transformation 1. Adopt Technology for Seamless Interactions The integration of advanced software tools has revolutionized dealership operations, especially in the service department. Consider investing in software that consolidates these functions into one intuitive platform.
AutoFix
APRIL 10, 2025
Labor shortages have driven up wages for technicians and service advisors. Evaluate: Subscription services and software licenses Office supply and utility usage Inefficient workflows that cost labor time Controlling overhead frees up capital for more strategic investments and helps offset the effects of rising external costs.
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